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HP Customer Support - Knowledge Base

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  • Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Designjet 10ps, 20ps and 50ps Printers - Pen Alignment Randomly Fails

Issue:
When trying to perform a pen alignment, the process fails.
Solution
Examine the alignment page for missing colors. This would indicate a problem with a printhead (see Figure 1).
Repeat the alignment with a different size media, such as tabloid (11 x 17), instead of letter.
Print the Printer Configuration:
  1. Press and hold the Power button (large circular button), and then press the Continue button four times.
  2. Check the printer status section for errors.
Printhead alignment
A printhead alignment should be performed when there is a banding or poor print quality issue.
Perform the printhead alignment test by pressing and holding the Power button (large circular button), and then pressing the Continue button twice (oval button).
Figure : Printhead alignment page

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Country/Region: Flag United States

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