hp-support-head-portlet

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HP Customer Support - Knowledge Base
hp-contact-secondary-navigation-portlet

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hp-share-print-widget-portlet

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hp-concentra-wrapper-portlet

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HP Designjet 500 and 800 Series Printers - Yellow Cartridge not Accepted at Initial Setup
Issue:
Yellow Ink Cartridge not accepted at initial set up of printer.
Solution
The following step are provide to resolve this issue:
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Unplug printer
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Reseat cartridge
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Power printer on (If cartridge still not recognized, repeat steps one more time then continue)
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Unplug printer
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Pull Yellow and Magenta cartridges
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Use a fingernail or pen/pencil and slightly pull on the contacts in the Ink Supply Station (ISS) for the yellow cartridge
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Reseat yellow and magenta cartridges
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Power printer up.
Cause
Contacts in the ISS may have been pushed into a position that causes the bad connection with the cartridge.
Additional support options
hp-feedback-input-portlet

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hp-feedback-banner-portlet

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hp-country-locator-portlet

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Country/Region:
United States

hp-detect-load-my-device-portlet

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hp-hero-support-search

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