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HP Customer Support - Knowledge Base

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Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Designjet 500 and 800 Series Printers - Yellow Cartridge not Accepted at Initial Setup

Issue:

Yellow Ink Cartridge not accepted at initial set up of printer.

Solution

The following step are provide to resolve this issue:

Unplug printer
Reseat cartridge
Power printer on (If cartridge still not recognized, repeat steps one more time then continue)
Unplug printer
Pull Yellow and Magenta cartridges
Use a fingernail or pen/pencil and slightly pull on the contacts in the Ink Supply Station (ISS) for the yellow cartridge
Reseat yellow and magenta cartridges
Power printer up.

Cause

Contacts in the ISS may have been pushed into a position that causes the bad connection with the cartridge.

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