hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information

    Think you need a hardware repair or want to check repair status? Try our HP repair center

    Information

    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

    Information

    Audio or sound issues? Try our automated HP Audio check!

hp-concentra-wrapper-portlet

Actions
Loading...

HP Designjet 10ps and 20ps Printers - Cannot Open Port Error Appears When Sending a File from the RIP through a TCP/IP Port

Issue:
When attempting to send a file through the PostScript(R) RIP to a TCP/IP port, the message "Cannot Open Port" appears.
Solution
Follow the steps below to eliminate the error:
  1. Open the RIP window and go to Setup, and then Change Setup.
  2. Click OK.
  3. Choose the model of the printer and click Next.
    note:
    The IP Byte information cannot contain any other characters other than the exact IP Byte numbers (for example, commas, periods, quotation marks, etc). Use the TAB key on the keyboard or click in the IP Byte field to enter the appropriate IP Byte information.
  4. Choose TCP/IP.
  5. On the Communication window, input the IP address.
  6. Click OK.
Cause
The cause of the issue is the IP Byte address information contains characters other than the actual IP Byte address numbers.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...