hp-support-head-portlet

Actions
Loading...
HP Customer Support - Knowledge Base

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Need Windows 11 help?

    Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

    Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

  • Feedback

hp-concentra-wrapper-portlet

Actions
Loading...

HP Designjet 500 and 800 Series - Drawings or Images Are Shifted and Clipped in AutoCAD 2000, 2000i or 2002

Issue:
When printing an AutoCAD drawing/image on any of the HP Designjet 500 or 800 series printers using either roll or sheet fed media the drawing/image shifts and is clipped.
Workaround
In Autocad 2000, 2000i and 2002, use the following steps:
  1. Select File, Plot.
  2. Click the Plot Device tab, and select the correct driver.
  3. Select Properties.
  4. Click Modify Standard Paper Sizes.
  5. Click Modify.
  6. Click Specify.
  7. Specify non-Printable edge.
  8. Select Next.
  9. Enter the following values:
    1. Top margin 1.33 inches (34 mm)
    2. Bottom margin 0.0 inches
    3. Left margin 0.39 inches (10 mm)
    4. Right margin 0.0 inches
      note:
      Remember to allow enough room between the image and the page size for the hard margins.
For an alternate solution using sheet fed media, cut a sheet larger to allow for the hard margin offset and trim the page after the print is made.
Other possible causes include:
  • Incorrect paper size is selected
  • Incorrect scaling factor has been chosen
  • When creating different lay-outs the correct printer driver is not used
Summary
The printer has hard margins of 17 mm leading and trailing edge, and a 5 mm left side and right side edge. The printer will offset the jobs 17 mm up and 5 mm in from the bottom-right corner. This may cause the document on the left and top side of the drawing/image to clip in portrait mode.

hp-feedback-input-portlet

Actions
Loading...

hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...

hp-hero-support-search

Actions
Loading...