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    HP fraudulent caller alert - protect yourself from scams

    Learn what to do if you are contacted by fraudulent callers posing as HP representatives. This could be a scam; do not provide any personal information.

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HP Designjet Printers - System Maintenance Tool Fails to Upgrade firmware

Issue:
If the System Maintenance Tool fails, how do I upgrade the printers firmware?
Solution
If the System Maintenance Tool fails, the firmware may be upgraded FTPing the firmware. The following directions may be help in upgrading the firmware file by using FTP.
  1. Enter a DOS(R) prompt.
  2. Go to the directory that the file is located (make sure that the file is decompressed from any .zip formats).
  3. Type the following command
    :> ftp (IP address)
    *Where the IP address is the network address of the plotter.
  4. At the login prompt. Press ENTER to bypass.
  5. Press ENTER to bypass the password.
  6. At the "ftp>" prompt. Type the following command
    :>put (filename and extension)
    *Where filename is the name of the file to be upgraded
A similar solution can also be done through the parallel port for those users not having a network card. They also can open a MS-DOS window and make a "copy /b filename LPT1:" command. Again this must be done from the directory where the file is located.

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