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HP Customer Support - Knowledge Base

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  • Information
    Need Windows 11 help?

    Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

    Information
    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

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HP Designjet 10ps and 20ps Printers - Postscript (R) Files Separated into Planes Will Display as Separate Pages in Layout Preview

Issue:
When printing from an application that uses planes to separate image information, the “Layout Preview” in the RIP will show each plane as a new page. This only occurs in the “Layout Preview”.
Solution
When the job is submitted to print, it will combine the planes and print a single page with the image intact.

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