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HP Customer Support - Knowledge Base

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Think you need a hardware repair or want to check repair status? Try our HP repair center

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Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Designjet 10ps and 20ps Printers - Postscript (R) Files Separated into Planes Will Display as Separate Pages in Layout Preview

Issue:

When printing from an application that uses planes to separate image information, the “Layout Preview” in the RIP will show each plane as a new page. This only occurs in the “Layout Preview”.

Solution

When the job is submitted to print, it will combine the planes and print a single page with the image intact.

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United States

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Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"