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HP Designjet 10ps, 20ps and 50ps Printers - Setting Up the Printer

This document describes the basic steps for assembling and setting up the HP Designjet 10/20/50PS printer. For further details, see the setup poster that came with the printer, or refer to the User Guide CD that came with the printer.

Unpacking the printer

Unpack and remove the shipping tape (make sure to remove the tape under the top cover).
Remove the protective packing material covering the printheads.
The following items should be included with the HP Designjet 10/20/50PS printer:
  • Setup poster
  • Main tray
  • Output tray
  • Lower tray (not included with the HP Designjet 10PS printer)
  • Software RIP CD
  • Pack of six printheads
  • Pack of six ink cartridges
  • Power cord
  • USB cable
  • User Guide CD
  • Flyers: HP Limited Warranty statement, HP Designjet online flyer, Customer Care information/Support Services guide

Connecting the printer

There are three ways to connect the printer to a computer:
  • A USB cable
  • An HP Jetdirect print server (optional on 10/20PS)
  • A parallel cable
    Make sure the printer is on and connected prior to beginning USB troubleshooting on the HP Designjet 10ps/20ps.
HP recommends using a USB cable for the HP Designjet 10/20PS printers and an HP Jetdirect print server for the HP Designjet 50PS printer. See the details below.

USB cable

  • HP recommends using a USB cable to connect the HP Designjet 10PS or 20PS printer (if the computer and its operating system support it). It is the easiest connection to use, although there is a limit of 5 meters on the cable length.
  • For computers running Windows systems, check to see if there is a USB port (see Figure 1 below).
Figure : The USB port
  • The computer must be running Microsoft (R) Windows 98 (second edition), Windows Me, Windows 2000 or Windows XP.

HP Jetdirect print server

  • Use an HP Jetdirect print server with the HP Designjet 50PS printer.
  • Use an HP Jetdirect print server with the HP Designjet 10/20PS printer if a USB cable is not a suitable solution, for instance, if the computer running the software RIP is more than 5 meters to 100 meters from the printer.
  • Be aware that if the network is over-used, print quality may suffer.
  • A Network Interface Card must be installed and configured for the computer. Use a 100BaseT network.
  • An HP Jetdirect print server must be installed in the printer.
Figure : The HP Jetdirect print server port

Parallel port

  • HP recommends using the parallel port only if a USB cable or an HP Jetdirect print server are not viable solutions. The parallel port is not available on Macintosh computers.
  • A parallel port is easy to connect and set up. It can be slow, however, and allows only basic status information about the printer to be returned to the computer.
  • Note that the computer must be in Extended Capabilities Port (ECP) mode, to allow faster communication. This is established while starting the computer, in the BIOS set-up.
Figure : The parallel port

Installing the trays

  1. Locate and insert the lower tray (Tray 2). The lower tray is standard on the HP Designjet 20/50PS, and an accessory on the HP Designjet 10PS.
    Figure : Lower tray
  2. Insert the top tray (Tray 1).
    Figure : Top tray
  3. Insert the alternative media feed, if desired.

Connecting to the main electricity supply

Connect the printer to the main electricity supply and turn it on by pressing the POWER button. The front panel display will show flashing printhead and ink cartridge icons, indicating that the printer is ready for the installation of the printheads and ink cartridges.

Installing the printheads

  1. If the printer is off, press the POWER button to turn on the printer.
  2. Open the ink cartridge door at the front, right side of the printer. Continue lifting the ink cartridge door until the printheads are accessible.
  3. When the printhead door is opened, the carriage assembly will briefly move left, then right.
    Do not attempt to access the printheads until the carriage assembly has come to a complete stop, flush against the right side of the printer.
  4. Access the printheads by lifting the latch from the rear. Pull the latch forward and down to release the latch hook. Then, lift up and push the latch toward the back of the printer.
  5. Remove the printhead from the packaging.
  6. Remove the protective tape from the printhead.
  7. Insert the printhead into its own color-coded socket. Press the printhead firmly into its slot. Repeat Steps 5 and 6 for each of the six printheads.
  8. Close the printhead latch. Ensure the hook on the printhead latch catches the carriage lock.
  9. Close the printhead door, and then close the ink cartridge door.

Installing the ink cartridges

  1. If the printer is off, press the POWER button to turn on the printer.
  2. Lift up the ink cartridge door, located at the front, right side of the printer.
  3. Remove the ink cartridge from the packaging and insert it into its specific color slot.
  4. Push down firmly on the ink cartridge until it clicks into place. Repeat Steps 3 and 4 for each of the six ink cartridges.
  5. Close the ink cartridge door.

Loading media in tray 1

After installing the printheads and ink cartridges, the media status icon on the front panel display will flash, indicating that the printer is out of media. To load the media, follow the steps below:
  1. Remove Tray 1.
  2. Slide the length and width guides to accommodate the media size being loaded.
    If loading media sizes larger than B4 or legal-size, the tray must be extended. Release the tray lock in the lower left corner by sliding it left. Extend the tray to position 2 for media up to A3 size (11 x 17 inches), or extend the tray to position 3 for media up to A3+ size (13 x 19 inches).
  3. Insert media, printable side down, within the width and length media guides.
  4. Slide width and length media guides to secure the media in place.
  5. Tap the left side of the stack of media to ensure that it is flush to the right side of the tray.
  6. Replace Tray 1.

Installing the Software RIP (20PS)

If the printer is not turned on the PC will not recognize the device and the RIP will not provide an option to select a USB port. If the printer is not on during the install of the postscript driver, the port may not properly default to the hot folder.
  1. Insert the Software RIP Installation CD into the CD-ROM drive.
  2. The installation should automatically start. Follow the on-screen instructions.
    • Select Typical to install the complete software including the Maintenance tool; select Compact to install the RIP only; select Custom to choose components to install.
    • The Maintenance tool can be installed later from the CD.
    • If the Software RIP is currently on the system, the Clear Preferences window displays. Click Yes to delete preference settings on the system.
    • Restart the computer after installing the Software RIP.
    • The PostScript (R) driver will automatically be installed after the RIP.

Calibrating the printer

Calibrate the printer for optimal color quality.
  • Select the Setup menu in the printer driver.
  • Select the Automatic Color Calibration dialog box.
  • Enter the type of media and the tray in use.
  • Click Do Calibration.






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