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HP Designjet 10ps, 20ps, 50ps, 30 and 30n Printers - Error Codes and Warning Codes, Explanations and Actions

Introduction

The following pages explain the system error codes that might display on the printer's front panel. An explanation of warning codes is also given. Warning codes can be seen only on the Information page. A report on system error codes and warnings can also be obtained through the System Maintenance tool.
Note that:
  • Error codes will normally be displayed directly on the front panel (but can also be seen on the Information page) and will require some kind of intervention to resolve the problem.
  • Warnings will not be displayed on the front panel, but will instead appear only on the Information page, allowing continued operation of the printer without needing immediate intervention.

Printing an Information page

To print an Information page, hold the POWER button down while pressing and releasing the CONTINUE button four times.

Understanding the front panel error code display

System error codes are displayed on the printer's front panel, using the lit or flashing Ink Cartridge icon bars (see figure 1 below). When performing a system error test, count the lit or flashing bars, which indicate a four-digit code.
Since the front panel can display only graphics, determine the error code by counting the lit bars on the front panel.
Click here for additional information on front panel use and navigation at, http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpp03511&prodTypeId=18972&prodSeriesId=295935&locale=en_US.
    Figure : Determining the error code
  1. Failing subsystem indicators
  2. Recovery action indicators
  3. First two digits of error code
  4. Second two digits of error code
  5. Solid light indicates one digit
  6. Blinking light indicates two digits
System error codes consist of four digits. The first two digits explain which component/system is failing. The second two digits indicate what action should be taken to resolve the problem.
A blinking light indicates two digits in the error code.
In figure 1 above, the error code displayed is 79:04, using the following interpretation:
  • The first indicator area displays two columns totaling seven lights.
  • The two columns in the second indicator area show eight lights and one blinking light, indicating a total of nine in this area.
  • The next area is blank, indicating zero.
  • The last area displays four lights.

System error codes

note:
System errors can often be resolved by simply turning the printer off, waiting a few seconds, then turning it back on again. Always try this solution first.
System error codes are listed in numerical order below.

01:10 error code

Explanation

An error has occurred with the electronics module.

Recommended action

Please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

01:11 error code

Explanation

The electronics module is incorrectly positioned.
note:
This error code may also be reported as a warning code, which will not prevent continued use of the printer.

Recommended action

  • Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check to see if the error code has disappeared.
  • If the error code reappears, please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

01:12 error code

Explanation

An error has occurred with the electronics module during a firmware upgrade or the electronics module failed during initialization.
note:
This error code may also be reported as a warning code, which will not prevent continued use of the printer.

Recommended action

Please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

02:10 error code

Explanation

A problem has occurred with the printer's carriage assembly.
note:
This error code may also be reported as a warning code, which will not prevent continued use of the printer.

Recommended action

  • Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check to see if the error code has disappeared.
  • If the error code reappears, please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

04:13 error code

Explanation

A generic firmware error (network card) has occurred.

Recommended action

Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check to see if the error code has disappeared. If the error code continues, please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

08:11 error code

Explanation

The printer's front panel cannot be detected.

Recommended action

Please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

11:10 error code

Explanation

A trailing cable failure has occurred.

Recommended action

Please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

11:11 error code

Explanation

Problems with trailing cable connection.

Recommended action

Please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

21:10 error code

Explanation

A service station failure has occurred.

Recommended action

Please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

22:10 error code

Explanation

An ink supply station failure has occurred.

Recommended action

Please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

35:01 error code

Explanation

No Cleanout Assembly (or Duplexer, if installed) detected while loading media.
note:
This error code may also be reported as a warning code, which will not prevent continued use of the printer.

Recommended action

Remove and reinstall the cleanout assembly or the Duplexer.
  1. Remove and re-install the cleanout assembly:
    1. To release the Cleanout Assembly, push in the 2 buttons on either side.
      Figure : Release buttons
    2. Remove the Cleanout Assembly from the Printer.
      Figure : Removing cleanout assembly
  2. Reinstall the cleanout assembly, and attempt to verify functionality.
  3. If problems persist, contact HP support.

42:10 error code

Explanation

A carriage motor failure (short-circuit) has occurred.

Recommended action

Please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

56:10 error code

Explanation

An error has occurred during the calibration of the motor encoder system, or there was a problem finding the zero position on the encoder disc.

Recommended action

Please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

58:10 error code

Explanation

There was a line sensor/carriage failure during color calibration.
note:
This error code may also be reported as a warning code, which will not prevent continued use of the printer.

Recommended action

Please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

61:05 error code

Explanation

The firmware upgrade or color calibration was rejected because the file was sent in the wrong format.
note:
This error code may also be reported as a warning code, which will not prevent continued use of the printer.

Recommended action

It might be necessary to upgrade either the RIP software or the Designjet System Maintenance Tool. Please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

64:04 error code

Description

A firmware error has occurred (USB Port).

Recommended action

65:01 error code

Explanation

A communication failure has occurred.
note:
This error code may also be reported as a warning code, which will not prevent continued use of the printer.

Recommended action

  • Unplug the power cable from the printer and check the cable connections (parallel, USB and network cables). Plug in the power cable again and check to see if the error code has disappeared.
  • If the error code reappears, please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

65:04 error code

Explanation

This is a generic firmware error. A communication failure has occurred.

71:03 error code

Explanation

This is a generic firmware error. Out of memory.

Recommended action

71:14 error code

Explanation

The printer ran out of memory while trying to process the firmware upgrade file.
note:
This error code may also be reported as a warning code, which will not prevent continued use of the printer.

Recommended action

Please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

72:04 error code

Explanation

Generic firmware error (expected).

Recommended action

74:12 error code

Explanation

An error occurred during the firmware upgrade process.
note:
This error code may also be reported as a warning code, which will not prevent continued use of the printer.

Recommended action

Please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

79:04 error code

Explanation

Generic firmware error (unexpected).

Recommended action

  • Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check to see if the error code has disappeared.
  • Remove switchboxes and connect the printer directly to the computer via USB or Parallel cables.
  • If the error code reappears, upgrade the printer's firmware. Click here for information on how to upgrade the printer's firmware.
  • If the latest firmware was successfully loaded and the error persists, uninstall and reinstall the software RIP.

81:01 error code

Explanation

There has been a paper-axis shutdown - usually a paper jam caused by a blockage of the paper-axis system.
note:
This error code may also be reported as a warning code, which will not prevent continued use of the printer.

Recommended action

83:10 error code

Explanation

A sheet-feeding failure has occurred.

Recommended action

Please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

85:10 error code

Explanation

A paper-axis encoder error has occurred.

Recommended action

Please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

86:01 error code

There has been a scan-axis shutdown - usually a paper jam caused by a blockage of the scan-axis system.

Recommended action

  1. Turn the printer off.
  2. Open the main top cover, and check for any possible obstruction that may be preventing the carriage to move freely.
  3. Remove obstruction (if found), and attempt to verify printer functionality.
  4. If the problem persists, call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

86:11 error code

Explanation

This error typically occurs when the printer detects an incorrect length.

Recommended action

  • Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check to see if the error code has disappeared.
  • If the error code reappears, please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

94:04 error code

Explanation

A firmware error occurred during color calibration.
note:
This error code may also be reported as a warning code, which will not prevent continued use of the printer.

Recommended action

94:08 error code

Explanation

This is a color calibration warning. The color calibration was not cancelled, but the color calibration values are likely to be incorrect.
note:
This error code may also be reported as a warning code, which will not prevent continued use of the printer.

Recommended action

Try the color calibration again but this time use a different type of media (preferably HP media).

94:10 error code

Explanation

A color calibration failure has occurred - color calibration cancelled.
note:
This error code may also be reported as a warning code, which will not prevent continued use of the printer.

Recommended action

  • Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and try the color calibration again.
  • If this error code appears again, check the color calibration print.
  • If the color calibration was printed correctly without any print defects, then check that the media is moving freely (backwards and forwards) while the printer is scanning it.
  • If the color calibration was printed incorrectly, with some print defects, replace the faulty printhead of the color where the defects were noticeable. Click here to see how to install a printhead.
  • If the error code reappears, please call HP for technical support to troubleshoot the problem. Click here for information on contacting HP Customer Care.

95:00 error code

Explanation

There has been a printhead alignment failure - the printhead alignment was cancelled.
note:
This error code may also be reported as a warning code, which will not prevent continued use of the printer.

Recommended action

95:02 error code

Explanation

There has been a printhead alignment failure - the printhead alignment was cancelled.
note:
This error code may also be reported as a warning code, which will not prevent continued use of the printer.

Recommended action

  • Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and try the printhead alignment again.
  • If the error code appears again, check the printhead alignment print.
  • If the printhead alignment was printed correctly without any print defects, then check that the media is moving freely (backwards and forwards) while the printer is scanning it.
  • If the printhead alignment was printed incorrectly with some print defects, replace the faulty printhead in which the color defects were noticeable. Click here to see how to install a printhead.

95:04 error code

Explanation

There has been a firmware error during printhead alignment.
note:
This error code may also be reported as a warning code, which will not prevent continued use of the printer.

Recommended action

Warning codes

Warnings will not be displayed on the front panel. They will appear on the Information page, allowing continued operation of the printer without the need of immediate intervention. To print an Information Page, hold the POWER button down while pressing and releasing the CONTINUE button four times.

270:00 warning code

Explanation

There has been a color calibration failure - the color calibration has been cancelled.

Recommended action

271:00 warning code

Explanation

There has been a color calibration failure - the color calibration has been cancelled.

Recommended action

272:00 warning code

Explanation

There has been a color calibration failure - the color calibration has been cancelled.

Recommended action

273:00 warning code

Explanation

There has been a color calibration failure - the color calibration has been cancelled.

Recommended action

274:00 warning code

Explanation

There has been a color calibration failure - the color calibration has been cancelled.

Action

275:00 warning code

Explanation

There has been a color calibration failure - the color calibration has been cancelled.

Recommended action

66:02:1 warning code (applicable to HP Designjet 30/30n only)

Explanation

Horizontal clipping. May happen when multi-pick occurs and two sheets are loaded together and they do not completely overlap.

Recommended action

Make sure the image size is within the selected WIDTH of the sheet.

66:02:2 warning code (applicable to HP Designjet 30/30n only)

Explanation

Vertical clipping. May happen when multi-pick occurs and two sheets are loaded together and they do not completely overlap.

Recommended action

Make sure the image size is within the selected LENGTH of the sheet.

83:01:1 warning code (applicable to HP Designjet 30/30n only)

Explanation

The paper is rejected from the Bypass due to skew.

Recommended action

When manually loading paper from the front of the printer, make sure that it is loaded straight.

94:02:1 warning code (applicable to HP Designjet 30/30n only)

Explanation

User selected Coated Paper and Best mode, but the Color Calibration profile was obsolete or missing for Coated Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Coated Paper and the selected print quality setting.

94:02:3 warning code (applicable to HP Designjet 30/30n only)

Explanation

User selected Photo Paper and Best mode, but the Color Calibration profile was obsolete or missing for Photo Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Photo Paper and the selected print quality setting.

94:02:4 warning code (applicable to HP Designjet 30/30n only)

Explanation

User selected Heavy-Weight Coated Paper and Best mode, but the Color Calibration profile was obsolete or missing for Heavy-Weight Coated Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Heavy- Weight Coated Paper and the selected print quality setting.

94:02:5 warning code (applicable to HP Designjet 30/30n only)

Explanation

User selected Proofing Semi-Gloss Paper and Best mode, but the Color Calibration profile was obsolete or missing for Proofing Semi-Gloss Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Proofing Semi-Gloss Paper and the selected print quality setting.

94:02:6 warning code (applicable to HP Designjet 30/30n only)

Explanation

User selected Photo Matte Paper and Best mode, but the Color Calibration profile was obsolete or missing for Photo Matte Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Photo Matte Paper and the selected print quality setting.

94:02:7 warning code (applicable to HP Designjet 30/30n only)

Explanation

User selected Photo Satin Paper and Best mode, but the Color Calibration profile was obsolete or missing for Photo Satin Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Photo Satin Paper and the selected print quality setting.

94:02:8 warning code (applicable to HP Designjet 30/30n only)

Explanation

User selected Coated Paper and Max dpi, but the Color Calibration profile was obsolete or missing for Coated Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Coated Paper and the selected print quality setting.

941:02:1 warning code (applicable to HP Designjet 30/30n only)

Explanation

User selected Photo Paper and Max dpi, but the Color Calibration profile was obsolete or missing for Photo Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Photo Paper and the selected print quality setting.

941:02:2 warning code (applicable to HP Designjet 30/30n only)

Explanation

User selected Heavy-Weight Coated Paper and Max dpi, but the Color Calibration profile was obsolete or missing for Heavy-Weight Coated Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Heavy- Weight Coated Paper and the selected print quality setting.

941:02:3 warning code (applicable to HP Designjet 30/30n only)

Explanation

User selected Proofing Semi-Gloss Paper and Max dpi mode, but the Color Calibration profile was obsolete or missing for Proofing Semi-Gloss Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Proofing Semi-Gloss Paper and the selected print quality setting.

941:02:4 warning code (applicable to HP Designjet 30/30n only)

Explanation

User selected Photo Matte Paper and Max dpi mode, but the Color Calibration profile was obsolete or missing for Photo Matte Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Photo Matte Paper and the selected print quality setting.

941:02:5 warning code (applicable to HP Designjet 30/30n only)

Explanation

User selected Photo Satin Paper and Max dpi mode, but the Color Calibration profile was obsolete or missing for Photo Satin Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Photo Satin Paper and the selected print quality setting.

Upgrading the firmware

  1. If the System Maintenance tool is not already loaded, load from the CD shipped with the printer, or download the HP Designjet System Maintenance Tool from the Web.
    1. Under system maintenance, select the appropriate printer model.
    2. If registration appears, register now or select skip registration.
    3. Choose your printer's current firmware, then select the appropriate operating system (OS).
  2. Install the tool.
  3. Open the System Maintenance tool and select Upgrade firmware.

Clearing a paper jam

  1. Try pressing the CONTINUE button (upper-right button) on the printer's front panel. If this does not solve the problem, continue with the remaining steps.
  2. Turn off the printer.
  3. Remove all media from the trays. Pull out any media that is visibly stuck.
  4. If the rear path through is installed, remove it by pressing the buttons on each side and pulling it out.
      Figure : Rear path through
    1. Rear path through buttons
  5. If a duplexer is installed, remove it by pressing the buttons on each side and pulling it out.
      Figure : Duplexer
    1. Duplexer button
  6. Removing the rear path trough or the duplexer gives access to the inside of the printer from the rear. Pull out any media that may be stuck inside the duplexer or that is accessible from the rear.
  7. Replace the rear path trough or the duplexer and make sure it fits securely.
  8. Remove the back panel by pressing the two catches inwards.
  9. Pull out any media that may be stuck inside.
  10. Replace the back panel and make sure it fits securely.
  11. Close the rear access door.
  12. If the printer still reports jammed media, lift the top cover and pull out any media that may be stuck.
      caution:
    When lifting the cover, be careful not to damage or disturb any of the tubes or other internal parts of the printer.
  13. Turn the printer back on.

Cleaning the printheads

  1. Select the Help button from the driver software.
  2. Start the Maintenance application.
  3. Select the Recover Printheads option. (This is the cleaning process.)

Installing printheads

  1. Press the POWER button to turn on the printer.
  2. Open the ink cartridge door at the front, right side of the printer. Continue lifting the ink cartridge door until the printheads are accessible.
  3. When the printhead door is opened, the carriage assembly will briefly move left, then back right.
      warning:
    Do not attempt to access the printheads until the carriage assembly has come to a complete stop, flush against the right side of the printer.
  4. Access the printheads by lifting the latch from the rear. Pull the latch forward and down to release the latch hook. Then, lift up and push the latch toward the back of the printer.
  5. Remove the printhead from the packaging. Remove the protective tape from the printhead.
  6. Insert the printhead into its own color-coded socket. Firmly press the printhead into its slot.
  7. Repeat Steps 5 and 6 for each of the six printheads that may need to be installed or replaced.
  8. Close the printhead latch. Ensure that the hook on the printhead latch catches the carriage lock.
  9. Close the printhead door, and then close the ink cartridge door.

Cleaning the electrical contacts

Tools needed:
  • Lint-free cloth.
  • Distilled water (if available but not necessary).
      caution:
    Avoid dry cotton swabs or dry fiber-like towels. Loose lint or fibers may scratch the delicate materials, thereby causing damage to the printheads.
  1. Prepare lint-free cloth dampened with warm distilled water (if available). Be sure to rotate the lint-free cloth between the thumb and forefinger to pack the cotton and remove excess water. Never drip water into the printer.
      caution:
    Avoid using alcohol or other cleaning solvents. Chemicals may cause damage to the printheads. Do not wipe or clean the actual nozzle area of the printheads. Wiping or rubbing this area may cause damage to the printhead.
  2. Remove all of the printheads from their slots.
  3. Gently wipe the electrical contacts inside the cartridge’s carriage slots in an up-and-down motion, until all of the ink is removed.
  4. Clean the electrical contacts on the back of each of the four printheads as well.
      caution:
    Wait until all the cleaned parts are dry.
  5. Reinsert the printheads.

HP Customer Care

Call HP for telephone support

We offer telephone support for most Hewlett-Packard products. Depending on the product's warranty, a fee might be charged. Three sources of information are readily available to help you find an HP Support Services phone number:
  1. The User's Guide that came with your HP product.
Before calling, please do the following:
  1. Review the following troubleshooting suggestions:
    • Read the relevant driver documentation supplied with this printer (for users sending PostScript(R) files or those using Windows).
    • If there are third-party software drivers and RIPs installed, refer to their user documentation.
    • If the problem appears to be related to the software application, first contact the software vendor.
  2. If there are still difficulties, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems.
  3. Before calling one of the Hewlett-Packard offices, please have the following information available to help them quickly answer questions:
    • The printer product number and the serial number, found on the label at the back of the printer.
    • The type of computer connected to the printer.
    • Any special equipment or software (for example, spoolers, networks, switch-boxes, modems, or special software drivers).
    • The cable being used (by part number) and where it was purchased.
    • The type of interface used on the printer (USB, parallel, or network).
    • The name of the software in use, and its version number.

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