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HP Customer Support - Knowledge Base

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HP Designjet Multi-Roll Feeder - Cleaning the Rollers

It is important to clean the transport rollers from time to time to ensure that dust and other particles are not deposited on the media, particularly when coated media is used frequently, and also to ensure that the paper does not slip.
  caution:
Do not use solvents or abrasive cleaning agents when cleaning the rollers.
  warning:
For safety, keep objects such as hair, jewelry, and clothing away from multi-roll mechanisms.

Cleaning the rollers

The printer provides a dedicated multi-roll feeder cleaning process. Follow the instructions below:
  1. On the printer's Front panel, press the DOWN arrow key to highlight the PRINTER SETUP menu (printer Icon in lower right hand corner of display) and press ENTER.
  2. Press the DOWN arrow key until Utilities is highlighted and then press ENTER.
  3. Select the Multi-Roll cleaning option and press ENTER.
  4. Press the DOWN arrow key to select the appropriate roll and press ENTER.
  5. A Start Cleaning message is displayed. Press ENTER to start the cleaning procedure.
The printer will unload the media for the selected roll and the rollers will continue turning. Perform the following procedure to clean the rollers:
  1. Open the media cabinet doors, place the spindle in the park position, and lower the roller lever on the left and right sides.
      warning:
    Be very careful when performing the next steps. Make sure fingers, objects, or articles of clothing are not pulled into the rollers. Be very careful that the turning rollers do not pull the cleaning cloth into them.
  2. Using a lint-free cloth dampened with water, carefully reach under the transport roller (the roller with gray rubber segments) and clean the rubber segments across the width of the spindle.
  3. When the rubber segments are clean, lift the roller levers on the left and right sides.
  4. Close the media cabinet doors.
  5. Press ENTER to stop the rollers turning and finish the cleaning procedure.

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