HP Customer Support - Knowledge Base




  • Information
    Need Windows 11 help?

    Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center

    Win10 - USB Printing broke post Windows update

    USB connected printers don't print / not recognized. Fix Win10 USB Print issue

  • Feedback



HP Designjet 10ps and 20ps Printers - Installing and Uninstalling the Software RIP in Windows


This document contains instructions for installing the HP Designjet 10/20ps Software RIP (Raster Image Processor) on a computer running Windows operating systems. The installation process will be done in two steps:
  1. Installation of the Software RIP and Maintenance Tool. Restart the PC after this step.
  2. Setup and configuration of the Software RIP and installation of the Adobe PostScript driver.

Operating systems supported

Microsoft Windows 98, Me, NT Workstation, and 2000 Workstation
Microsoft Windows 2000 Server and Windows NT Server

Important installation instructions

Because of an issue with Plug and Play technology, it is essential to set up the Software RIP in the correct order. If this order is not followed, each time Windows starts it may display a message asking the user to install the driver.
Be sure to follow the correct order when setting up the Software RIP:
  1. Turn off the printer.
  2. Turn on the computer and install the Software RIP.
  3. After finishing the installation, turn off the computer.
  4. While the computer is shutting down, plug the printer into the computer.
  5. Turn on the computer and the printer.

HP Designjet 10/20ps RIP installation

  1. Insert the Software RIP Installation CD into the CD-ROM drive.
  2. Select a language and click OK.
  3. Select the correct product. Click Next.
  4. The system will display the License Agreement window. After reading, click Yes to accept.
  5. The Welcome window will display, and recommends exiting all running Windows programs before starting setup. Close all Windows programs and click Next.
  6. The Choose Destination Location window will display. Select the destination by clicking Browse and selecting a location, or simply accept the default location. Click Next.
  7. The Setup Type window will display. Choose the preferred installation method. The Setup program offers three different ways to install the software:
    • Typical: It will install the Software RIP, the PPD, the Maintenance Tool, and the PS driver. (recommended)
    • Compact: It will install the Software RIP, the PPD, and the Maintenance Tool.
    • Custom: The option is given to install or not to install the Maintenance Tool (the Maintenance Tool can be installed later from the CD).
      If the Software RIP is currently on the system, the ClearPreferences window displays. Click Yes to delete preference settings on the system.
  8. Select a Program Folder or accept existing folder name for the RIP; click Next.
  9. Choose the Setup Language for the System Maintenance Tool; click OK.
  10. Select the destination of the Maintenance Tool or accept existing folder name for the Tool; click Next.
  11. Click Finish to complete setup.
  12. The Hot Folder should be automatically installed at this point.
  13. Register and read the Readme file now, if desired. The Readme file is a document with tips and tricks about the Software RIP (mainly installation and troubleshooting). Some of this information was written in the last stages of the software development and therefore is not included in the user’s documentation. Click OK.
  14. To complete the installation, restart the computer. You should now have an HP Designjet 10/20ps RIP icon on your desktop.
  15. After the computer is restarted, the Software RIP will run automatically, asking for configuration. Once the configuration is finished, the Installation program will launch the installation of the Adobe PostScript driver. See the details below.

Setting up and configuring the RIP software

Once the computer has been restarted, the installation process will automatically launch the Software RIP for Setup.
  1. The Change Setup window will appear. The manufacturer and model name are highlighted; click Next.
  2. Select the port where the printer is connected or browse to the network location. From Windows, use the following ports:
    • File: Write the PCL3GUI in a file. Good for diagnostic methods.
    • TCP/IP: Printer is in a network and has a TCP/IP address.
    • Parallel: Printer is attached to the computer using a parallel cable.
    • USB: Printer is attached to the computer using a USB cable.
    • Click Finish after your selection.
  3. Once the setup process is finished, the installation program will ask if it is OK to install the Adobe PostScript driver. This is the recommended option. Clicking OK will install the Adobe PostScript driver automatically. Otherwise, the installation process will finish.

Finding the TCP/IP address

Get the print server's IP address or AppleTalk name by printing the configuration page. For an external Jetdirect print server, refer to the documentation that came with the server.
To print the configuration page for an internal Jetdirect print server, do the following:
  1. Press and hold down the POWER button (the bottom button on the front panel).
  2. Press the CONTINUE button (the upper right button on the front panel) four times while the POWER button is pressed.
  3. Release the POWER button. The printer will print an information sheet that gives information about the network server.

Installing the Adobe PostScript driver

The Adobe PostScript driver will install automatically OR the following steps should be followed:

Auto install

  1. The Welcome screen will appear, click Next.
  2. After reading the License agreement, click Yes to accept.
  3. When the installer asks for the Printer Connection Type, select one of the following:
    • For the HP Designjet 10ps printer, select Local Printer.
    • For the HP Designjet 20ps printer, select Local Printer to use the server as a client or to connect to a Mac server. Select Network Printer if using a network. Click Next.
  4. The Local Port Selection window will display. Select the port that will be used with this printer.
  5. In the Select Printer Model window, click the Browse button.
  6. The printer model can be found in two different places:
    • On the Software CD used for installation, in the PPD folder.
    • In the folder where the Software RIP has been installed, in the PPD folder.
      If a suitable printer cannot be found, select Adobe Generic PostScript Printer. Once the right PPD is selected, the installer will come back to the Select Printer Model screen, showing all the PPDs found and the one that has been selected.
  7. The PrinterInformation window will appear. Click Yes or No to make this printer the default printer. Click Yes to print a test page (recommended). Click Next.
  8. Verify that all information is correct, and click Install.
  9. When the PrinterConfiguration window is displayed, the recommended procedure is to configure the printer now. Click Yes, then click Next.
  10. Click Finish, and restart the computer.

Manual install

If the Postscript driver does not install automatically perform the following steps:
  1. Open the Windows Explorer (Start menu, Run, Explorer).
  2. Select the drive that the software CD is in.
  3. Select the folder Adobe PS.
  4. Select the English folder.
  5. Select the operating systems folder that is being used.
  6. Double-click Setup.exe.
This will start the installation process. Follow the steps in the Auto Install section above to complete the installation process. See the Auto Install section of this document.

Uninstalling the Software RIP

This procedure applies to Windows operating systems.
  1. Exit the Software RIP by right-clicking the Software RIP icon in the lower right corner of the monitor and selecting Exit.
  2. Click Start, Settings, then Printers. Right-click on the printer icon of the printer that is installed, and then select Delete from the menu.
  3. If using Windows 2000 or Windows XP follow the additional steps below:
    1. Select File, ServerProperties, Driver.
    2. In the Driver tab remove all occurrences of the 10ps/20ps or Adobe Generic Postscript driver.
  4. Click Start, Settings, then ControlPanel.
  5. In the Control Panel, double-click the Add/Remove Programs icon.
  6. Highlight the HP Designjet 10/20ps RIP, version 1 and select Remove.
    If the RIP will not uninstall using Add/Remove Programs, an uninstaller is found at the following path in Windows Explorer: C:\Program Files\HP Designjet 10ps RIP. Highlight the RIP on the left side of the Explorer window and run the uninstaller displayed on the right side of the Explorer window.
  7. Following removal of the RIP, highlight the Hot Folder 3 program and select Remove (ensure no other program is using Hot Folder 3 before removing, the Hot Folder 3 program may be used for other programs like the HP Designjet 500ps software RIP).
  8. Following removal of the Hot Folder, highlight HP Designjet 10ps ,20ps, 50ps Maintenance and select Remove.
  9. In Windows Explorer, go into the drive where the Software RIP is located. Its default name should be HP Designjet 10/20ps RIP. Delete this directory.
  10. Empty the Recycle Bin.
  11. Clear any cached PPDs from the system. (See "How do I clear out the PPD cache?" in the User Guide for more information).






Country/Region: Flag United States