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HP Customer Support - Knowledge Base

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    Think you need a hardware repair or want to check repair status? Try our HP repair center

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    Fix and resolve Windows 10 update issue on HP Computer or Printer. Click here

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HP Designjet 1000 Series Printers - Support for Techsage Spinjet 1000 Duplexer Accessory

Issue:
An HP Designjet 1000 series printer, equipped with a Spinjet 1000, requires the addition of updated firmware (supplied in the box with the Spinjet 1000). The firmware supplied with the accessory includes code that provides functionality of the duplexer, as well as functionality of the printer.
Summary
The firmware DIMM shipped with the Spinjet 1000 is originally supplied from HP to Techsage and has been qualified by HP. The installation of a Spinjet 1000 unit on an HP Designjet 1000 series printer does not void the warranty of the printer, provided the supplied firmware DIMM is properly installed. If there is an issue with the printer, the printer may need to be isolated from the Spinjet for troubleshooting purposes and/or to prove printer functionality. Techsage is responsible for the interaction between the printer and the Spinjet 1000 duplexer and should be contacted when issues arise concerning the duplexer unit. Contact HP for issues related to the HP Designjet 1000 series printer.
note:
If technical support is needed for any Spinjet 1000 issue, contact Techsage technical support at 1-800-225-2667.
Contact HP
Click here to contact HP customer support at http://welcome.hp.com/country/us/eng/support.htm.

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Country/Region: Flag United States

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