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HP Customer Support - Knowledge Base

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HP Designjet 1000 Series Printers - Switch Power Off Check Printhead Cleaner Path

Issue:
The error message Switch Power Off Check Printhead Cleaner Path is displayed on the front panel of the printer indicating the printhead cleaner tray is unable to move to the furthest rearward position when homing the service station assembly.
Solution
Follow the instructions below:
  1. Turn the printer off using the main power switch located on the back of the printer.
  2. Open the door on the far right side, and pull the printhead cleaner tray to its forward-most position, checking for smooth and free movement.
  3. Remove all four printhead cleaners.
  4. Look for, and remove any debris that may be impeding the printhead cleaner tray movement, forward and back.
    note:
    Excessive amounts of ink may accumulate on the service station assembly and/or the printhead cleaners, and can be cleaned with a lint free cloth, dampened slightly with water. Allow time to dry before continuing with the remaining steps.
  5. Re-install the printhead cleaners, and push the printhead cleaner tray back into the printer.
  6. Close the printhead cleaner door.
  7. Turn the printer on, and verify functionality by printing internal printer plots.
  8. If the error returns after completing the above steps, the service station will most likely need to be replaced. In this case, please contact HP service.
Contact HP
Click here to contact HP customer support at http://welcome.hp.com/country/us/eng/support.htm.

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Country/Region: Flag United States

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