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Welcome to HP Customer Support

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  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Designjet 650C Printer - Edge Not Found Message when Loading Clear Polyester Film

Issue:
The message Edge Not Found appears on the printer's front panel when loading clear polyester film (medium) into the printer.
Solution
The printer is unable to detect the edge of clear polyester film or any other media that are transparent. Use a more translucent media such as opaque.

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Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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Country/Region: Flag United States

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