hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    HP fraudulent caller alert - protect yourself from scams

    Learn what to do if you are contacted by fraudulent callers posing as HP representatives. This could be a scam; do not provide any personal information.

    View article

hp-concentra-wrapper-portlet

Actions
Loading...

HP Designjet 1000 Series - Mac OS: HP Advanced Options and HP Color Options Are Missing from the Print Dialog

Issue:
In the Page Setup dialog, the printer type is listed as Generic and in the printer specific feature sections, HPAdvancedOptions and HPColorOptions are missing from the Print dialog.
Solution
Reinstall the HP Designjet 1000 series driver and select the correct printer model. If the product was purchased as an HP Designjet 1050C and PostScript(R) was added to it, select the HP Designjet 1050C in the installer. If the product was purchased as an HP Designjet 1055CM, select HP Designjet 1055CM.
Summary
Selecting the incorrect model will not allow the Print Center to properly assign a PPD and associated plug-ins for the printer. This will result in missing driver features.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...