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HP LaserJet 1000 Product Family - Error Messages on the Computer (PC)

Introduction
This document lists suggestions for clearing error messages that might appear on the computer screen when an HP LaserJet 1000 series printer is in use.
When the printer and computer are properly connected, error messages may appear on the computer screen to provide more information about error conditions. However, no error messages will appear if information from the printer is not getting to the computer. Also, only computers directly connected to the printer will see error messages. Error messages do not appear on computers that access the printer through Windows-sharing.
For more comprehensive information regarding this and other topics, CLICK HERE to view or download the HP LaserJet 1000 Series - User Guide (document ID bpl11069)
Printer status messages
Status message
Solution
The HP LaserJet 1000 is either not properly connected to your computer or the power source.
1. Disconnect the printer power cable.
2. Disconnect the universal serial bus (USB) cable from the printer and the computer. Reconnect it to the printer and the computer.
3. Reconnect the power cable.
  caution:
Always unplug the printer before connecting the USB cable to the printer. Otherwise, the printer might be damaged.
The HP LaserJet 1000 has the front cover door open or the cartridge is missing.
  • Make sure the toner cartridge is correctly installed.
  • Close the toner cartridge door completely before attempting to print.
The HP LaserJet 1000 is out of paper or misfed.
1. Remove the printer input tray cover.
2. Add or reload paper.
3. Replace the input tray cover.
4. Click Retry on the computer screen.
The HP LaserJet 1000 has a paper input jam.
1. Open the toner cartridge door and remove the toner cartridge.
2. Remove any paper from the toner cartridge compartment.
  note:
Do not rip the paper.
3. Remove the input tray cover.
4. Remove any partially fed sheets from the paper input tray.
5. Replace the input tray cover.
6. Reinstall the toner cartridge and close the toner cartridge door.
  note:
Open and close the toner cartridge door to clear this message.
Status message
Solution
The HP LaserJet 1000 has a paper output jam.
1. Open the toner cartridge door.
2. Open the straight-through output door.
3. Push down the left and right green levers.
4. Remove any paper from the back of the printer.
  note:
Do not rip the paper.
5. Remove the toner cartridge.
6. Remove any paper from the toner cartridge compartment.
7. Reinstall the toner cartridge.
8. Close the toner cartridge door and the straight-through output door.
The HP LaserJet 1000 has experienced an internal hardware laser scanner error.
1. Disconnect the printer power cord.
2. Wait at least 30 seconds.
3. Reconnect the power cord and wait until the printer is ready.
4. If this error recurs, contact Hewlett-Packard Customer Support.
The HP LaserJet 1000 has experienced an internal hardware fuser error.
1. Disconnect the printer power cord.
2. Wait at least 30 seconds.
3. Reconnect the power cord and wait until the printer is ready.
4. If this error recurs, contact Hewlett-Packard Customer Support.
The HP LaserJet 1000 did not have enough memory to complete the print request. An incomplete page may be printed.
  • Click Cancel and try printing the job again.
  • Click Cancel and try printing just the current page.
  • Click Cancel and change the print quality setting to 300 dpi. Print the job again.
  • Click Cancel and try removing information from the document to be printed. Print the job again.
  • Click Cancel to terminate the print request.
System error messages
System error message
Solution
Printer not responding
  • Make sure the Ready light is on.
  • Make sure the power cord and USB cable are correctly connected.
  • Try disconnecting the power cord and USB cable pod at both ends and reconnecting them.
  caution:
Always unplug the printer before connecting the USB cable to the printer. Otherwise, the printer might be damaged.
Cannot access port (in use by another application)
  • Turn off the computer and turn it on again.
  • Make sure that only one software application is running at a time.
Illegal operation/General protection fault/Spool 32 error
Illegal operation/General protection fault/Spool 32 error (Continued)
A problem with the computer system resources (memory or hard disk) occurred in Windows. To clear this error, turn off the computer and turn it on again.
To help prevent this error from occurring in the future, use some or all of the following recommendations:
  • Run fewer applications at the same time.
  • Close, rather than minimize, applications not currently in use, especially screen savers, virus checkers, status software, fax/answering software, and menu programs. To close an interfering program for printing purposes, do the following:
1. Press CTRL + ALT + DELETE. A dialog box will appear. In Microsoft (R) Windows 2000 or XP, click Task Manager and click the Applications tab.
2. Highlight any fax/answering machine program listed and click End Task. Repeat this process for each program listed that may interfere with the printing process.
3. Try to print again. If printing is successful, the program that was just closed was interfering with the print job. Close any other programs as necessary.
  • Avoid memory-intensive tasks, such as sending a fax or running a video clip, when printing.
  • Delete any unnecessary temporary files:
a. Check the C:\TEMP and C:\WINDOWS\TEMP directories for any files with a .TMP extension.
b. Delete any unnecessary .TMP files and empty the Recycle Bin.
c. Run a DEFRAG and SCANDISK. Contact the computer's manufacturer for further assistance.
  • Close or uninstall any terminate-and-stay-resident programs (TSRs) that might be interfering. For assistance, contact the computer manufacturer or the manufacturer of any software uses TSRs.
  • Adjust the printer settings to print at a lower resolution.
a. From the File menu in the software application, click Print.
b. On the Print dialog box, click Properties in Windows 98 or Me or click Printing Preferences in Windows 2000 or XP.
c. Click the Finishing tab. Select a Print Quality option.
d. To view and change the output and graphic settings for the option that was selected, click Details.
The DOS driver gives a "Write Fault" error if the checkbox in the Details tab/ Ports,Spool MS DOS Print Jobs options is not checked.
1. Click the Spool MS DOS Print Jobs checkbox in the Details or Ports tab of the printer driver.
2. Click OK.
3. Reboot the PC.
Error should not return.

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