If the printer regularly misfeeds (no media feeds through, or more than one sheet feeds through), the pickup roller might need to be replaced or cleaned. Order a new pickup roller from HP's Web site
. To replace the pickup roller, follow the steps below:
Failure to complete this procedure might damage the printer.
Unplug the power cord from the printer, and allow the printer to cool.
Open the print cartridge door and remove the print cartridge.
Figure : Locating the print cartridge
Find the pickup roller.
Figure : Locating the pickup roller (illustrated in blue)
Release the small, white tabs on each side of the pickup roller by pushing them away from the roller, and then rotate the pickup roller toward the front.
Figure : Locating the small, white tabs
Gently pull the pickup roller up and out of the device.
Figure : Pulling the pickup roller up and out
Position the new pickup roller in the slot of the previous pickup roller.
Figure : Positioning the pickup roller
Circular and rectangular pegs on each side prevent incorrect positioning of the pickup roller.
Rotate the top of the new pickup roller into position until the white tabs on each side of the roller snap the roller into place.
Figure : Rotating the pickup roller into position
Reinstall the print cartridge, and close the print cartridge door.
Figure : Reinstalling the print cartridge
Plug in the printer to turn it back on again.