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HP LaserJet 1000, 1200, 1220, and 3300 - Product Families - Cleaning or Replacing the Pickup Roller

Replacing the pickup roller
If the printer regularly misfeeds (no media feeds through, or more than one sheet feeds through), the pickup roller might need to be replaced or cleaned. Visit the HP Parts Store to order a replacement pickup roller. To replace the pickup roller, follow the steps below:
  warning:
Failure to complete this procedure might damage the printer.
  1. Unplug the power cord from the printer, and allow the printer to cool.
    Figure : Power cord
  2. Open the print cartridge door, and remove the print cartridge.
    Figure : print cartridge door
  3. Find the pickup roller.
    Figure : Pickup roller (illustrated in blue)
  4. Release the small, white tabs on each side of the pickup roller by pushing them away from the roller, and then rotate the pickup roller toward the front.
    Figure : Small, white tabs located on each side of the pickup roller
  5. Gently pull the pickup roller up and out.
    Figure : Remove pickup roller
  6. Position the new pickup roller in the slot of the previous pickup roller.
    Figure : Insert new pickup roller
      note:
    The circular and rectangular pegs on each side prevent incorrect positioning of the pickup roller.
  7. Rotate the top of the new pickup roller into position until the white tabs on each side of the roller snap the roller into place.
    Figure : Correct pickup roller position
  8. Reinstall the print cartridge, and close the print cartridge door.
  9. Plug the printer in to turn it back on.
Cleaning the printer pickup roller
To clean the pickup roller rather than replace it, follow the instructions below:
  1. Dampen a lint-free cloth in isopropyl alcohol or water, and scrub the roller.
    Figure : Scrub the roller
      caution:
    Alcohol is flammable and should be kept away from any open flames or heat sources. Allow the alcohol to dry completely before plugging in the power cord.
      note:
    In certain areas of California, air pollution control regulations restrict the use of liquid Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the previous recommendations and use a dry, lint-free cloth. The cloth may be moistened with water if desired.
  2. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
  3. Allow the pickup roller to dry completely before reinstalling it in the printer. To reinstall the pickup roller, click here to see Steps 6 through 9 of "Replacing the pickup roller".

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