If the printer regularly misfeeds (no media feeds through, or more than one sheet feeds through), the pickup roller might need to be replaced or cleaned. Visit the HP Parts Store
to order a replacement pickup roller. To replace the pickup roller, follow the steps below:
Failure to complete this procedure might damage the printer.
Unplug the power cord from the printer, and allow the printer to cool.
Figure : Power cord
Open the print cartridge door, and remove the print cartridge.
Figure : print cartridge door
Find the pickup roller.
Figure : Pickup roller (illustrated in blue)
Release the small, white tabs on each side of the pickup roller by pushing them away from the roller, and then rotate the pickup roller toward the front.
Figure : Small, white tabs located on each side of the pickup roller
Gently pull the pickup roller up and out.
Figure : Remove pickup roller
Position the new pickup roller in the slot of the previous pickup roller.
Figure : Insert new pickup roller
The circular and rectangular pegs on each side prevent incorrect positioning of the pickup roller.
Rotate the top of the new pickup roller into position until the white tabs on each side of the roller snap the roller into place.
Figure : Correct pickup roller position
Reinstall the print cartridge, and close the print cartridge door.
Plug the printer in to turn it back on.