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HP Color LaserJet 8500 Series Printers - Unnumbered Printer Control Panel Messages

Access denied
Description
A user has attempted to select a menu value while printer control panel locking is enabled. Log into CCS as HW, Information Messages, Access Denied.
Action
See the system administrator for access to the printer control panel.
  1. Print a configuration page to record the previous printer settings.
  2. Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for service.
Calibrating
Description
The printer is adjusting the print density.
Action
No action is required.
  note:
It might take five to six minutes for the printer to complete the calibration.
Canceling job
Description
The printer is canceling the current print job.
Action
No action is required.
Check control panel settings
Description
Indicates that the page might not be printing because the control panel setting for media type and/or size does not match the media in the tray.
Action
Configure the correct media type and size in the input tray.
  1. Press MENU
    until PAPER HANDLING MENU appears on the printer control panel display.
  2. Press ITEM until TRAY <number> TYPE = appears on the display.
  3. Press -VALUE+ until the correct media type appears on the display.
  4. Press SELECT to save the selection. An asterisk (*) appears to the right of the selection.
      note:
    Tray 2, tray 3, and the optional 2,000-sheet input unit automatically sense the media size. To configure the media size for tray 1 in CASSETTE mode, continue with step 5. Otherwise, proceed to step 8.
  5. Press ITEM until TRAY 1 SIZE = appears on the printer control panel display.
  6. Press -VALUE+ until the media size appears on the display.
  7. Press SELECT to save the selection. An asterisk (*) appears to the right of the selection.
  8. Repeat steps 2 through 4 to configure media type in another tray or press GO to return the printer online.
Check tray 1 paper guides
Description
The width of the paper guides does not match the size of the media selected for the print job.
Action
Adjust the media width guides to the edge of the page. Ensure the media size selected for the print job is the same as the size of media loaded in tray 1.
Clean density sensor cycle power
Event log message
54.00.0<x>
Description
The density sensor values are out of range or inconsistent. The density sensor might be dirty or the transfer drum might be damaged. A defective print cartridge could cause this error as well.
Action
  1. Verify the right-upper door is closed all of the way.
  2. Clean the density sensor.
    1. Open the right-upper door.
    2. Use the brush located next to the sensor to remove all toner particles from the sensor.
        note:
      A hand wipe can also be used to clean the density sensor. To prevent scratches on the sensor, do not use any paper products (such as tissue or paper towels) to clean the sensor.
    3. Close the right-upper door.
  3. Turn the printer off and on to reset the printer.
  4. Clean the transfer drum.
    1. Turn the printer off and open the front door.
    2. Press the button and swing the lower lever to the right.
    3. Open the right-upper door, and remove the transfer drum.
    4. Using the print sample as a reference, inspect the transfer drum for a spot or speck that might be causing the repetitive defects.
        caution:
      Do not clean the transfer drum using force. Do not use any water-based cleaners or excessive alcohol. These actions can permanently damage the transfer drum.
    5. Gently rub the spot or speck with a hand wipe.
        caution:
      You can also use a dry, clean, soft, lint-free cloth, such as cheesecloth, to clean the transfer drum. To prevent scratches on the drum, do not use any paper products (such as tissue or paper towels) to clean the drum.
        note:
      If necessary, use isopropyl alcohol on a hand wipe to clean the transfer drum. If using isopropyl alcohol, print 50 to 100 pages to clean any residual isopropyl alcohol from the drum.
        note:
      In certain areas of California, air pollution control regulations restrict the use of liquid Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the previous recommendations and use a dry, lint-free cloth. The cloth may be moistened with water if desired.
    6. Reinstall the transfer drum.
    7. Swing the lower lever to the left, making sure it clicks into place.
    8. Close the right-upper and front doors, and turn the printer on.
    9. Reprint the print job. If cleaning does not eliminate the repetitive defect, replace the transfer drum.
If the condition persists, contact a local authorized HP dealer or service representative for service.
Clear duplex jam lower left door
Event log message
13.00.0<x>
Description
The printer senses a media jam in the duplexer.
<x> = Descriptions:
  • 7 = Two-sided turn around paper late jam
  • 8 = Two-sided turn around paper stopped jam
  • 9 = Two-sided path paper late jam
Action
  1. Open the left-lower cover, remove the duplexer, remove the jammed media, reinstall the duplexer, and close the left-lower cover.
  2. Turn the printer off and on to reset the printer.
If the condition persists, contact a local authorized HP dealer or service representative for service.
Clear fuser jam lower left door
Event log message
13.00.0<x>
Description
The printer senses a media jam in the fuser area.
<x> = Descriptions:
  • 3 = Fusing delivery paper delay jam
  • 4 = Fusing delivery stationary jam
Action
  warning:
Do not touch the fuser; it could be very hot and could cause burns.
  1. Open the left-lower cover, remove the jammed media, and close the left-lower cover.
  2. Turn the printer off and on to reset the printer.
If the condition persists, contact a local authorized HP dealer or service representative for service.
Clear input device jam
Event log message
13.00.0<x> or 13.11.1<x>
Description
There is a jam in the 2,000-sheet input tray.
Action
  1. Open the vertical transfer unit (VTU) and remove any media.
  2. Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for service.
Clear input jam
Description
The printer senses a media jam in the transfer or registration area, in an input tray, or in the duplexer.
Action
  1. Open the front door, press the white button on the lower (green) lever, and swing the lever to the right. Open the right-upper door, remove the transfer drum, and remove the jammed media from under the metal paper guide. Reinstall the transfer drum, and close the right-upper door. Swing the lower (green) lever to the left, and close the front door.
  2. Open each input tray, remove any jammed media, and close the input tray.
  3. Check the paper guides in each tray and ensure that they are set for the correct paper size.
  4. Open the lower-left cover, remove the duplexer, remove the jammed media, reinstall the duplexer, and close the left lower cover.
  5. Check the entire paper path for paper.
Clear mailbox jam
Event log message
13.22.01, 13.22.02, 13.22.03, 13.22.04, or 13.22.05
Description
The printer senses a media jam in the multi-bin mailbox.
Action
  1. Open the jam access door and remove any media.
  2. Turn the printer off and on to reset the printer.
If the condition persists, contact a local authorized HP dealer or service representative for service.
Clear output jam upper left door
Event log message
13.00.0<x>
Description
The printer senses a media jam in the top (face-down) output bin. Log into CCS as HW, Paper Handling, Messages, Clear Output Jam Upper Left Door.
Action
  1. Open the left-upper door, remove the jammed media, and close the left-upper door.
  2. Turn the printer off and on to reset the printer.
If the condition persists, contact a local authorized HP dealer or service representative for service.
Clear paper jam
Description
The printer senses a media jam. Since this is a generic media jam message, the media might be at any point in the paper path.
Action
  1. Open and shut the front door of the printer to clear any media from the printer. Be sure to check the fuser area because media can get wrapped around the fuser and be difficult to find.
  2. Turn the printer off and on to reset the printer.
If the condition persists, contact a local authorized HP dealer or service representative for service.
Clear transfer jam
Description
The printer senses a media jam in the transfer drum. In some cases the media might wrap around the transfer drum and become lodged near the imaging drum. Media that is out of spec or extremes in humidity may cause this type of jam.
Action
  1. Open the right-upper door.
  2. Remove the transfer drum.
  3. Remove any jammed media.
  4. Reinstall the transfer drum and close the right-upper door.
  5. Verify that the PS 5 sensor in front of the fuser inlet operates correctly.
  6. Verify that the transfer belt is correctly installed.
Clear tray 4 jam
Description
The printer senses a media jam in tray 4.
Action
Open tray 4 and the vertical transfer unit (VTU), remove the jammed media, and close both.
Clear unexpected paper size jam then load tray 1 <type> <size>)
Description
The printer senses a media jam in tray 1, or the media fed is longer than what was expected.
<type> = Media type specified in the printer driver or application
<size> = Media size specified in the printer driver or application
The <type> and <size> can be the default media type and size if an automatic paper override has occurred or if GO was pressed during a mount request.
Action
  1. Open the right-upper door and remove the jammed media.
  2. Load the media type and size indicated on the printer control panel.
Clearing paper from printer
Description
The printer is attempting to remove unusable media (such as a misfed page or media damaged in a media jam).
Action
No action is required.
Close <location> door
Description
The printer senses that one of the doors is not closed properly.
<location> = A printer door
Action
Close the door indicated in the message.
Cold reset
Description
The printer has recognized the key sequence for performing a cold reset. The printer will reset to the factory default settings.
Action
No action is required.
Config language
Description
The printer has recognized the key sequence for selecting the display language.
Action
  1. Hold down SELECT while turning the printer off and then on. CONFIG LANGUAGE (in English) appears on the printer control panel display for approximately one second. Once the printer has restarted, LANGUAGE = ENGLISH will appear.
      note:
    Only -VALUE+, SELECT, and GO are active while the display language is being configured. All other keys are ignored. If GO is pressed without selecting a language, the printer will bring itself online and all subsequent messages will be displayed in English. However, since no display language was selected, the LANGUAGE = ENGLISH message will reappear (after the power-on self test) when the printer is next turned on. This message will be displayed every time the printer is turned on until a language is selected through the configure language mode.
  2. Press -VALUE+ until the language desired appears on the display.
  3. Press SELECT to save the selection. An asterisk (*) appears to the right of the selection. The language selected will be the default language until another selection is made by restarting the printer in the configure language mode.
  4. Press GO to bring the printer online.
Continuous test press cancel job
Description
A continuous configuration page is printing.
Action
Press CANCEL JOB to exit the configuration page printout mode. If the printer is in the process of printing when CANCEL JOB is pressed, the printer finishes printing the buffered pages before returning online.
Data received press go key
Description
The printer has received and processed data. The printer is waiting for a FormFeed.
Action
Press GO.
Disk device failure
Description
The printer hard disk’s internal self-test routine has been invoked to read minimum and maximum logical block addresses (with no retries) and has detected a failure. If access to the printer hard disk is not required, printer operation can continue.
Action
Replace the printer hard disk.
Disk file operation failed
Description
The printer has received an illogical PJL command (such as download to nonexistent directory). This can also be caused by selecting the hard drive as an installed option in the printer driver and either the printer does not have the optional hard drive or it is disconnected.
Action
Verify that if the printer is not equipped with the optional hard drive that is NOT selected as an installed option in the printer driver.
Disk is full
Description
The printer hard disk is full.
Action
  1. From the host computer, delete data from the printer hard disk using the printer drivers or a disk management application.
  2. To clear all data from the printer hard disk, reformat the printer hard disk from the printer control panel. To reformat the printer hard disk:
    1. Press MENU until CONFIGURATION MENU appears on the display.
    2. Press ITEM until INITIALIZE DISK appears on the display.
    3. Press SELECT to reformat the printer hard disk.
Disk is write protected
Description
A user has attempted to save to the printer hard disk while the printer hard disk is write-protected.
Action
See the system administrator for access to the printer hard disk.
Drum error replace drum kit
Description
The printer has detected an error in the imaging drum memory device. Printing can continue but will be stopped as soon as the waste toner signal is triggered. Printing behavior is determined by the TONER LOW control panel setting. If this setting is set to CONTINUE, clear the message by pressing GO. If this setting is set to STOP, clear the message by replacing the drum kit.
Action
Turn the printer off and on to reset the printer. If the condition persists, contact a local authorized HP dealer or service representative for service.
Drum life low replace drum kit
Description
The imaging drum is nearing the end of its specified life. Unless print quality defects are involved, continue using the drum until it runs out.
Action
To get the maximum number of pages from the drum, continue using the drum until it runs out. The printer will hard stop when the drum reaches the end of it's life, the control panel will then display DRUM LIFE OUT REPLACE DRUM KIT. Until the drum is replaced, printing cannot continue.
Drum life out replace drum kit
Description
The imaging drum is past its specified life or the waste print cartridge in the imaging drum is full. Printing cannot continue until the drum kit has been replaced.
Action
  1. Turn the printer off before replacing the drum kit.
  2. Replace the drum kit.
  3. Turn back on to reset the printer.
If the condition persists, contact a local authorized HP dealer or service representative for service.
Duplex error check duplexer
Description
The printer has detected an error in the duplexer.
Action
  1. Open the left-lower cover, press the green tab on the right side of the duplexer, and pull the duplexer out of the printer. Check for and remove any jammed media from the duplexer. Reinstall the duplexer.
  2. Turn the printer off and on to reset the printer.
If the condition persists, contact a local authorized HP dealer or service representative for service.
EIO <n> initializing
Description
An EIO accessory is initializing.
<n> = EIO slot number:
  • 1 = Bottom EIO slot
  • 2 = Top EIO slot
Action
No action is required.
EIO <n> not functional
Event log message
8<n>.<xxx>
<n> = EIO slot number: 1 =
  • 1 = Bottom EIO slot
  • 2 = Top EIO slot
<xxx> = Failure code
Description
Indicates an EIO card error, but printing can continue. The configuration page will indicate that EIO <n> is not supported.
Action
Turn the printer off and on to reset the printer.
For more information and troubleshooting steps, refer to the document HP Jetdirect Print Servers - 80, 81, 82, 86, and 87 Service Errors, General Troubleshooting
If the condition persists, contact a local authorized HP dealer or service representative for service.
Engine test
Description
The printer is running an internal test to verify operation. When the printer is finished, the printer returns to the ready state but remains offline.
Action
Press GO to bring the printer online.
Face up output bin full
Description
The top output bin on the multi-bin mailbox is full.
Action
Remove all media from the top output bin in the multi-bin mailbox to continue printing.
Fuser life low replace kit
Description
The fuser and paper rollers are almost past their specified life. The fuser kit has approximately 1,000 pages until the end-of-life warning will appear.
Action
Although printing can continue, the fuser kit should be replaced for optimum printer operation.
Replace the fuser kit and reset the fuser counter by pressing SELECT before attempting to print (or use the RESETS menu on the printer control panel).
Fuser life out replace kit
Description
The fuser and paper rollers are past their specified life.
If TONER LOW is set to CONTINUE in the Configuration Menu, printing can continue with degraded print quality. Otherwise printing will be halted.
Action
Replace the fuser kit and reset the fuser counter by pressing SELECT before attempting to print (or use the RESETS menu on the printer control panel). If this setting is set to CONTINUE, clear the message by pressing GO. If this setting is set to STOP, clear the message by replacing the fuser kit.
Incorrect fuser lower left door
Description
The printer has detected that an incompatible fuser (possibly the wrong voltage of fuser for the printer) has been installed.
Action
Replace the fuser
Remove the fuser and install the fuser specified for use with this printer. Printing cannot continue until the correct fuser is installed in the printer.
  warning:
The fuser is very hot and can cause burns. Turn the printer off and allow the printer to cool for at least 30 minutes before beginning this procedure.
  1. If an optional multi-bin mailbox is attached to the printer, pull the mailbox away from the printer.
  2. Open the lower door on the left side of the printer.
  3. If the printer contains an optional duplexer, press the green tab on the right side of the duplexer and pull the duplexer out of the printer.
  4. To unlock the fuser, rotate the blue levers down.
  5. On the right side of the fuser, lift the large green lever to release the fuser springs.
  6. On the left side of the fuser, rotate the blue gear down two or three times to release the fuser.
  7. Firmly pull the fuser up by the blue tabs on both ends, and then pull the fuser out.
  8. Use the blue tabs to slide the new fuser into the printer along the guides. On the left side of the fuser, rotate the blue gear up two or three times until the fuser drops into place.
      caution:
    Use only the blue tabs to push the fuser into the printer.
  9. On the right side of the fuser, push the green lever down.
  10. Rotate the blue levers up until they snap into place.
  11. If an optional duplexer was removed from the printer, slide the duplexer back into the printer until it clicks into place.
  12. Close the lower-left door.
  13. If an optional multi-bin mailbox is attached to the printer, push the mailbox back toward the printer.
Replace the separation rollers
  1. Open tray 2 until it stops.
  2. On the right side of the tray by the slider, lift up on the tab to release the tray.
  3. Lift the tray up slightly and remove it from the printer.
  4. Repeat steps 1 through 3 to remove tray 3.
  5. On the inside right of each opening, locate the two blue paper rollers on the ends.
      note:
    The separation rollers that are not blue on the end will not be replaced.
  6. On the end of each roller, pinch together the release lever and handle between two fingers and slide the roller off of its spindle. Set the rollers aside.
  7. While holding the new roller by its handle, slide the roller onto the spindle until it clicks into place. Repeat this procedure for the other three rollers.
  8. To replace the tray, align the arrow on the back-side of the tray with the arrow inside the printer.
  9. Slide the tray into the printer and the tab will click into place.
      note:
    Trays 2 and 3 are not interchangeable.
  10. If an optional 2,000-sheet input unit is not attached to the printer, proceed to step 13. If a 2,000-sheet input unit is attached, open the vertical transfer door on the right side of the printer.
  11. Locate the two rollers. Remove the rollers (upper roller first) and replace them (lower roller first).
      note:
    Press down on the lower roller while replacing the upper one.
  12. Close the vertical transfer door and turn the printer on.
  13. The printer control panel should display the message, PRESS SELECT IF FUSER IS NEW. If it displays the message, go to step 14. If it does not, go to step 15.
  14. When the printer control panel displays the message, press SELECT to bring the printer online and reset the fuser life count. Then go to step 19.
  15. If the printer control panel does not display the message, press MENU until RESETS MENU appears on the printer control panel display.
  16. Press ITEM until RESET FUSER LIFE COUNT appears.
  17. Press SELECT to reset the fuser life count.
  18. Press GOto bring the printer back online.
  19. Place the used parts in the packaging from the new ones.
  20. Turn the printer off and on to reset the printer.
If the condition persists, contact a local authorized HP dealer or service representative for service.
Input device paper path open
Description
The vertical transfer unit (VTU) on the 2,000-sheet input unit is open.
Action
Close the VTU.
Install <color>
Description
The print cartridge is either not installed, not correctly installed in the printer, or not being detected by the cartridge sensor.
<Color> = Cyan, magenta, yellow, or black
  caution:
Use the blue button to rotate the carousel to prevent damage to the printer.
Action
  1. Insert the cartridge specified or make sure the installed cartridge is correctly seated in the printer.
      note:
    The color toner carousel will not rotate unless the following conditions are met: The blue toner lever is locked. The clear door is closed. The imaging drum is installed. The black print cartridge is installed completely, including removing the orange seal from the black print cartridge and swinging the upper (blue) lever to the left. The right-upper door is closed.
  2. Turn the printer off and back on to reset the printer.
If the condition persists, contact a local authorized HP dealer or service representative for service.
Install fuser lower left door
Description
The printer has detected that the fuser is not installed.
Action
Install the fuser.
Install imaging drum open front door
Description
The printer has detected that the imaging drum is not installed.
  note:
All doors must be closed for the printer to detect the imaging drum.
Action
  1. Install the imaging drum before attempting to print. If the condition persists, take the imaging drum out and reinstall it.
      note:
    The imaging drum must be installed and the upper lever must be to the left in order for the carousel to rotate.
  2. Turn the printer off and on to reset the printer.
If the condition persists, contact a local authorized HP dealer or service representative for service.
Install transfer drum open right door
Description
The printer has detected that the transfer drum is not installed.
  note:
All doors must be closed for the printer to detect the transfer drum. If the right-upper cover interlock is defeated, this error will occur unless the density sensor is covered with paper.
Action
  1. Install the transfer drum before attempting to print.
  2. Take the transfer drum out and reinstall it.
  3. Make sure that the transfer drum is installed.
    • If the transfer drum is not already installed, install the transfer drum.
    • If the transfer drum is already installed, turn the printer off, verify the transfer drum is in the correct position, and turn the printer on again.
If the condition persists, contact a local authorized HP dealer or service representative for service.
Language = <xxxx>
Description
Displayed during start up. The printer has recognized the key sequence for changing the control panel language.
<xxxx> = Printer control panel display language
Action
A language must be selected. This message will be displayed every time the printer is turned on until a language is selected through the configure language mode.
Left output bin full
Description
The left (face-up) output bin on the printer is full.
  note:
This message appears only if the optional multi-bin mailbox is installed.
Action
Remove all media from the left (face-up) output bin of the printer to continue printing.
Lock toner lever
Description
The blue lever inside the clear door is not locked.
Action
  1. Open the front door of the printer, open the clear door, and swing the blue toner lock lever on the carousel to the right.
  2. Remove the print cartridge, and then reinstall it, making sure the cartridge is all the way in the printer.
  3. Swing the blue toner lock lever on the carousel to the left until it clicks, and then close the clear and front doors.
Mailbox comm error check cables cycle power
Description
Communication with the multi-bin mailbox has been lost.
Action
  1. Verify all cables are connected correctly.
  2. Turn the printer off and on to reset the printer.
Mailbox <x> output bin full
Description
A mailbox in the multi-bin mailbox is full.
<x> = Mailbox 1 through 8
Action
Remove all media from the multi-bin mailbox to continue printing.
Mailbox not attached
Description
The multi-bin mailbox is not correctly attached to the printer. The printer will print to the top (face-down) output bin when in this state.
Action
Push the multi-bin mailbox up against printer.
Manually feed <type> <size>
Description
The printer is requesting a sheet of media or envelope to be manually fed.
<type> = Media type specified in the printer driver or application
<size> = Media size specified in the printer driver or application
Action
Load the requested media type and size into tray 1. If the proper media size is already loaded into tray 1, press GO to initiate printing.
Memory shortage page simplified
Description
The printer is compressing the print job so that all of the job will fit into the available printer memory. The print job’s appearance might be altered by the compression of the data.
Action
  1. If possible, simplify the print job by lowering the resolution of graphics.
  2. Install more printer memory.
      note:
    This error may also be caused by unsupported third party memory. Remove any third party memory to ensure optimum performance.
No job to cancel
Description
CANCEL JOB was pressed and there is no job to cancel.
Action
No action is required.
No jobs pending
Description
While in the Proof and Print Menu, ITEM was pressed and there are no pending proof and print jobs.
Action
No action is required.
Offline
Description
The printer is offline.
Action
Press GO to bring the printer online.
Out of memory job cleared
Description
The printer personality for the current job could not be run in the available memory. The job was canceled, and no pages were printed.
Action
  1. Reprint the job. If the message still appears, turn the printer off and on to reset the printer before sending the print job again.
  2. Install more printer memory.
      note:
    This error may also be caused by unsupported third party memory. Remove any third party memory to ensure optimum performance.
PCL Memory full stored data lost
Description
The resource save area for the printer personality is full. Fonts downloaded to the printer RAM might have been deleted.
Action
Turn the printer off and on to clear the printer memory.
PJL Operations failed
Description
The requested PJL operation could not be completed because the option is unavailable or the PJL data was corrupt.
Action
No action is required.
Please wait
Description
The printer is in the process of going offline or into the menus.
Action
No action is required.
Powersave on
Description
The printer is in Power Save mode. Power Save settings can be changed on the printer control panel through the Configuration Menu.
Action
Clear this message by pressing any key.
  note:
This message will also be cleared if a print job is sent to the printer or if an error condition is detected by the printer.
Press select if fuser is new
Description
The printer has detected that a new fuser might have been installed.
  note:
This message will also occur if the printer is turned off and on and the internal fuser count indicates the fuser is near the end of its life, or the fuser door is opened. The message displays for 10 seconds.
Action
  1. If the fuser has been replaced, press SELECT to reset the internal counter. If the message clears before pressing SELECT , the value can be reset in the RESETS menu.
  2. If the fuser has not been replaced, press GO.
Press select if transfer is new
Description
The printer has detected that a new transfer drum might have been installed.
  note:
This message will also occur if the printer is turned off and on and the internal transfer count indicates the transfer drum is near the end of its life, or the transfer door is opened. The message displays for 10 seconds.
Action
  1. If the transfer drum has been replaced, press SELECT to reset the internal counter. If the message clears before pressing SELECT, the value can be reset in the RESETS menu.
  2. If the transfer drum has not been replaced, press GO.
Press select to initialize disk
Description
The printer hard disk is new or has been formatted for another file system.
Action
  1. Press SELECT to reformat the printer hard disk. All data currently on the printer hard disk will be lost.
  2. To avoid initializing the printer hard disk, wait until the message clears (10 seconds) or press GO and the disk will not be initialized. This will render the disk non-functional, but the configuration page will show that the disk is installed.
Press select to lose disk data press go key to cancel
Description
This is a request to confirm initialization of the printer hard disk (see the section PRESS SELECT TO INITIALIZE DISK above). Initialization will perform a high-level check of the disk and register the disk with the disk manager software.
Action
  1. To proceed with initialization, press SELECT.
  2. To skip the initialization of the printer hard disk, wait until the message clears (10 seconds) or press GO and the disk will not be initialized. This will render the disk non-functional, but the configuration page will show that the disk is installed.
Printer language not available job canceled
Description
PJL encountered a request for a printer personality that does not exist in the printer. The job was canceled and no pages were printed.
Action
No action is required.
Printing configuration
Description
The printer is printing the configuration page. When the configuration page is printed, the printer returns to an online and ready state.
Action
No action is required.
Printing demonstration
Description
The printer is printing a demonstration page. When the demonstration page is printed, the printer returns to an online and ready state.
Action
No action is required.
Printing event log
Description
The printer is printing the event log. When the event log is printed, the printer returns to an online and ready state.
Action
No action is required.
Printing file directory
Description
The printer is printing the disk directory. When the file directory is printed, the printer returns to an online and ready state.
Action
No action is required.
Printing font list
Description
The printer is printing the font list. When the font list is printed, the printer returns to an online and ready state.
Action
No action is required.
Printing menu map
Description
The printer is printing the menu map. When the menu map is printed, the printer returns to an online and ready state.
Action
No action is required.
Processing copy <x> of <y>
Description
The printer is processing a proof and print or copy print job.
<x> = Number of the copy in process
<y> = Total number of copies
Action
No action is required.
Processing job
Description
The printer is actively processing a print job.
Action
No action is required.
Processing job from tray <x>
Description
The printer is actively processing a print job.
<x> = Input tray (1, 2, 3, or 4).
Action
No action is required.
PS Memory full stored data lost
Description
The resource save area for the printer personality is full. Fonts downloaded to the printer RAM might have been deleted.
Action
Turn the printer off and on to clear the printer RAM.
Ready
Description
The printer is online and ready for data. No status or printer attention messages are pending.
Action
No action is required.
Resetting active IO
Description
The printer is resetting active I/O ports.
Action
No action is required.
Resetting all IO
Description
The printer is resetting all I/O ports.
Action
No action is required.
Restoring factory settings
Description
The printer is resetting the printer’s factory defaults. The printer is in the process of completing a cold reset. When the reset is completed, the printer returns to the ready state but remains offline.
Action
Reset the EIO type and configure the printer before bringing the printer online.
Separator output bin full
Description
The multi-bin mailbox output bins are full.
Action
Remove all media from the output bins on the multi-bin mailbox to continue printing.
Stacker output bin full
Description
The multi-bin mailbox output bins are full.
Action
Remove all media from the output bins on the multi-bin mailbox to continue printing.
Toner low replace <color>
Description
The printer is almost out of the specified toner. The printer remains online and ready to print; however, the print quality might be degraded.
<color> = Cyan, magenta, yellow, or black
Action
If the TONER LOW control panel setting is set to CONTINUE, clear the message by pressing GO. If this setting is set to STOP, clear the message by replacing the print cartridge.
Although printing can continue, the print cartridge should be replaced for optimum printer operation.
  note:
Do not shake the print cartridge in attempts to extend the cartridge life.
Toner out replace <color>
Description
The printer is out of the specified toner and cannot continue.
<color> = Cyan, magenta, yellow, or black
Action
Replace the print cartridge specified.
If the condition persists, contact a local authorized HP dealer or service representative for service.
Too many file storage devices remove either disk
Description
The printer can support only one physical printer hard disk and two have been detected. Printing will not be possible until one of the hard disks has been removed. The HP Color LaserJet 8500 DN printer model comes with a factory-installed internal hard disk.
Action
Turn the printer off and remove the extra printer hard disk.
Top output bin full
Description
The top (face-down) output bin of the printer is full.
Action
Remove all media from the top (face-down) output bin on the printer to continue printing.
Transfer kit low replace kit
Description
The transfer drum, transfer belt, cleaning roller, and charcoal filter are almost past their specified life. The transfer kit has approximately 750 color or 1,000 black-and-white images left until the printer will signal the end of the kit life.
Action
Although printing can continue, the transfer kit should be replaced for optimum printer operation.
Replace the transfer kit and reset the transfer counter by pressing SELECT before attempting to print (or use the RESETS menu on the printer control panel).
Transfer kit out replace kit
Description
The transfer drum, transfer belt, cleaning roller, and charcoal filter are past their specified life. If TONER LOW is set to CONTINUE, printing can continue with degraded print quality; otherwise printing will be halted.
Action
Replace the transfer kit and reset the transfer counter by pressing SELECT before attempting to print (or use the RESETS menu on the printer control panel).
Tray 1 contains unknown media
Description
Media was stacked in tray 1 for continuous manual feed printing, and the job has been completed. However, there is still media in the input tray. The printer considers the input tray not to be configured.
Action
Configure the media type for tray 1 or remove the remaining media.
Tray 1 load <type> <size>
Description
A user has requested a media size that is not currently installed in tray 1.
<type> = Last media type configured for the input tray
<size> = Last media size configured for the input tray
Action
Load the media type and size specified on the printer control panel display. After tray 1 is loaded, the printer automatically brings itself online.
If the correct media type and size are loaded in tray 1 and the media does not feed into the printer, verify that the printer control panel settings for tray 1 (Cassette mode) match the media type and size requested.
Tray 1 size = <size>
Description
This message is displayed when media is placed in tray 1 and the tray is configured for Cassette Mode.
<size> = Last media size configured for the input tray
Action
  1. Press -VALUE+ to view the choices.
  2. Press SELECT when the desired choice is displayed.
  3. Press GO to bring the printer online. If no key is pressed for 30 seconds after the media is detected in the input tray, the displayed size is automatically selected, the message is cleared, and printing begins.
Tray 4 comm error check cables cycle power
Description
Communication with the 2,000-sheet input unit has been lost.
Action
  1. Verify all cables are connected correctly.
  2. Turn the printer off and on to reset the printer.
Tray <x> empty <type> <size>
Description
An input tray not currently selected has run out of media.
<x> = Input tray number (2, 3, or 4)
<type> = Last media type configured for the input tray
<size> = Last media size configured for the input tray
Action
Load the media type and size specified on the printer control panel display.
If the condition persists, contact a local authorized HP dealer or service representative for service.
Tray <x> lifting
Description
The specified input tray is lifting the media into position for printing.
<x> = Input tray number (2, 3, or 4)
Action
No action is required.
Tray <x> load <type> <size> check control panel setting
Description
A user has requested a media size and type combination that is not currently installed or configured in the printer. This message is also generated when the current input tray runs out of media and no other auto-selectable input trays contain that size and type of media.
<x> = Input tray number (1, 2, 3, or 4)
<type> = Last media type configured for the input tray
<size> = Last media size configured for the input tray
Action
Load the media type and size specified on the printer control panel display, and configure the media type in the printer control panel. After the requested input tray is loaded, the printer automatically goes online.
Pressing GO causes the printer to attempt to print the page on the default type and size media. If the condition persists, check the input tray type and size configuration in the control panel.
Tray <x> not functional
Description
The installed tray is not supported by the printer.
<x> = Input tray number (2, 3, or 4)
Action
Press GO to continue printing.
Tray <x> open
Description
An input tray is open.
<x> = Input tray number (2, 3, or 4)
Action
Close the input tray before resuming printing.
Tray <x> type = <type>
Description
This message is displayed when media is placed in an input tray.
<x> = Input tray number (1, 2, 3, or 4)
<type> = Last media type configured for the input tray
Action
  1. Press -VALUE+ to view the choices.
  2. Press SELECT when the desired choice is displayed.
  3. Press GO to bring the printer online. If no key is pressed for 30 seconds after the media is detected in the input tray, the displayed type is automatically selected, the message is cleared, and printing begins.
Warming up
Description
The fuser is warming up.
Action
No action is required.

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