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HP LaserJet 1100 Product Family - Cleaning and Changing the Pickup Roller

Clean or change the pickup roller if the printer is experiencing paper feed issues, such as no picks or multiple sheets feed through. Instructions for cleaning and replacing the pickup roller are below.
  note:
Cleaning the pickup roller
  1. Unplug the power cord from the printer, and then allow the printer to cool.
    Figure : Power cord location
  2. Open the door and remove the print cartridge.
    Figure : Opening the door and removing the print cartridge
  3. Locate the pickup roller inside the printer. It is the large gray roller in the center, behind where the print cartridge was before it was removed.
    Figure : Locating the pickup roller
      warning:
    Avoid touching the transfer roller while removing and replacing the pickup roller. The transfer roller is the black, sponge rubber roller that is under the print cartridge area. A sheet of paper may be used to cover the transfer roller while removing or replacing the pickup roller.
  4. Rotate the bottom of the pickup roller towards the front of the printer.
    Figure : Rotating the bottom of the pickup roller
  5. Gently pull the pickup roller straight out.
    Figure : Pulling the pickup roller straight out
  6. Dab a lint-free cloth in isopropyl alcohol, and then scrub the roller.
    Figure : Dampening a lint-free cloth with isopropyl alcohol
      warning:
    Alcohol is flammable. Keep the alcohol and cloth away from open flame. Allow alcohol to dry completely before closing the printer and plugging in the power cord.
      note:
    In certain areas of California, air pollution control regulations restrict the use of liquid Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the previous recommendations and use a dry, lint-free cloth. The cloth may be moistened with water if desired.
  7. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
    Figure : Wiping the roller to remove dirt and debris
  8. Allow the pickup roller to completely dry before reinstalling it in the printer.
    Figure : Allowing the roller to dry completely before reinstalling
  9. Position the top of the pickup roller in the slots.
      note:
    The top of the pickup roller has round tabs. The bottom of the pickup roller has rectangular tabs. The flat side of the pickup roller goes to the back of the printer.
    Figure : Positioning the roller in the slots
  10. Rotate the bottom of the pickup roller towards the back of the printer. The roller will “snap” into place when properly seated.
    Figure : Rotating the bottom of the new pickup roller
  11. Reinstall the print cartridge and close the printer door.
    Figure : Reinstalling the print cartridge
  12. Reconnect the power cord of the printer in to turn the printer back on. The HP LaserJet 1100/1100A may pull a blank piece of paper through the printer.
Changing the pickup roller
  1. Unplug the power cord from the printer and then allow the printer to cool.
    Figure : Power cord location
  2. Open the door and remove the print cartridge.
    Figure : Opening the door and removing the print cartridge
  3. Locate the pickup roller.
    Figure : Locating the pickup roller
      warning:
    Avoid touching the transfer roller while removing and replacing the pickup roller. The transfer roller is the black, sponge rubber roller that is under the print cartridge area. A sheet of paper may be used to cover the transfer roller while removing or replacing the pickup roller.
  4. Rotate the bottom of the pickup roller towards the front of the printer.
    Figure : Rotating the bottom of the pickup roller
  5. Gently pull the pickup roller straight out.
    Figure : Pulling the pickup roller straight out
  6. Position the new part within the slot of the old pickup roller.
      note:
    The top of the pickup roller has round tabs. The bottom of the pickup roller has rectangular tabs. The flat side of the pickup roller goes to the back of the printer.
    Figure : Positioning the new part
  7. Rotate the bottom of the new pickup roller toward the back of the printer until is snaps into place.
    Figure : Rotate the bottom of the new pickup roller
  8. Reinstall the print cartridge and close the printer door.
    Figure : Reinstalling the print cartridge
  9. Reconnect the power cord and turn the printer back on. The HP LaserJet 1100/1100a may pull a blank piece of paper through the printer.

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