hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    HP fraudulent caller alert - protect yourself from scams

    Learn what to do if you are contacted by fraudulent callers posing as HP representatives. This could be a scam; do not provide any personal information.

    View article

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet 1100 Series Printer - Clearing Printer Jams

Occasionally, paper becomes jammed during a print job sent to an HP LaserJet 1100 series product. Some of the causes include the following:
  • The paper-input trays are loaded improperly or overfilled.
  • The paper-output path is changed during, rather than before, a print job.
  • Media that do not meet HP specifications are used.
      note:
    Always remove all paper from the paper input tray and straighten the stack when new paper is added. This helps prevent multiple sheets of paper from feeding through the printer at one time and reduces paper jams. See the sticker that was placed on the printer while setting up the hardware.
The printer notifies of a paper jam by an error in the software and the printer control panel lights.
  note:
Typical paper jam locations
  • Print cartridge area: Refer to the section, "Remove a jammed page."
  • Paper input tray areas: If the page is still sticking out of the paper input tray, pull the page from the paper input tray until it is fully removed. If the page cannot be removed in this way, refer to the section "Remove a jammed page." Carefully press on the dark colored Mylar film located behind the pickup roller. The film may be dislocated and pressing on it will reposition it.
  • Paper output paths: If the page is sticking out of the paper output bin or path, pull it until it is fully removed. If the page cannot be removed in this way, refer to the section "Remove a jammed page."
Figure : Paper jam locations
  note:
Loose toner may remain in the printer after a paper jam. This will clear after a few sheets have printed. If needed run the cleaning utility.
Remove a jammed page
If the scanner is attached to the printer, it may be necessary to pull the printer to the edge of the work space so the door hangs over the edge to enable full door extension.
  1. Open the printer door. If the paper can be removed without removing the print cartridge, do so (see Step 3). Otherwise, continue with Step 2.
    Figure : Open printer door
  2. Remove the print cartridge and place it aside, covering it with a sheet of paper.
    Figure : Remove print cartridge
      caution:
    Paper jams in this area may result in loose toner on the page. If any toner on clothes, wash them in cold water. Hot water will permanently set the toner into fabric.
      caution:
    To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. Cover it with a sheet of paper.
  3. With both hands, grasp the side of the paper that is most visible (this includes the middle) and then carefully pull it free from the printer.
    Figure : Pull paper from printer
      note:
    If the paper tears, refer to the section "Remove torn pieces of paper."
  4. When the jammed paper has been removed, replace the print cartridge and close the printer door.
    Figure : Replace print cartridge and close printer
      note:
    If the printer was moved to the edge of the desk to accommodate the scanner, check the printer cable and power connections to ensure they are securely fastened.
    It may be necessary to reset the printer after clearing a paper jam. Refer to the section "Reset the printer."
      note:
    Remove all paper from the paper input tray and straighten the stack when new paper is added.
Remove torn pieces of paper
Sometimes a piece of jammed paper can tear when being removed. Use the following procedure to remove any small pieces of paper left in the printer.
  1. Make sure the print cartridge is installed and the printer door is closed.
    Figure : Checking print cartridge and printer door
  2. Turn the printer off and then back on. As the printer restarts, the rollers will advance the piece(s) of paper.
    Figure : Turn printer off and back on
      note:
    Printers that require 100-127 volts of power must be unplugged to turn the power off. Printers that require 220-240 volts can be switched off (the switch is located on the left side of the power plug) or unplugged.
  3. Open the printer door and remove the print cartridge.
    Figure : Open printer door and remove print cartridge
  4. Remove the piece(s) of paper.
    Figure : Remove paper
  5. Reinstall the print cartridge and close the printer door.
    If the paper does not come out, repeat steps 1 through 5.
Change the pickup roller
If the printer regularly mispicks (no paper is fed through, or more than one sheet feeds through), change or clean the pickup roller.
  1. Unplug the power cord from the printer, and then allow the printer to cool.
    Figure : Unplug the power cord from the printer
  2. Open the door and remove the print cartridge.
    Figure : Open door and remove the print cartridge
  3. Locate the pickup roller.
    Figure : Locate pickup roller
      warning:
    Avoid touching the transfer roller while removing and replacing the pickup roller. The transfer roller is the black, sponge rubber roller that is under the print cartridge area. A sheet of paper may be used to cover the transfer roller while removing or replacing the pickup roller.
  4. Rotate the bottom of the pickup roller towards the front of the printer until a click is heard.
    Figure : Rotate pickup roller
  5. Apply upward pressure while pulling the pickup roller up and out.
    Figure : Apply pressure
  6. Position the new part within the slot of the old pickup roller.
      note:
    The top of the pickup roller has round tabs. The bottom of the pickup roller has rectangular tabs. The flat side of the pickup roller goes to the back of the printer.
    Figure : Position new part
  7. Rotate the bottom of the new pickup roller towards the back of the printer until it snaps into place.
    Figure : Rotate new pickup roller
      note:
    If the pickup roller is not completely positioned a blank sheet of paper will feed through the printer. No action necessary.
  8. Reinstall the print cartridge and close the printer door.
    Figure : Reinstall the print cartridge and close printer door
      note:
    Plug the printer in to turn it back on.
Clean the pickup roller
To clean the pickup roller rather than replace it, follow the instructions below:
  1. Remove the pickup roller as described in the section "change the pickup roller," Steps 1-5.
  2. Dab a lint-free cloth in isopropyl alcohol, and then scrub the roller.
      note:
    In certain areas of California, air pollution control regulations restrict the use of liquid Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the previous recommendations and use a dry, lint-free cloth. The cloth may be moistened with water if desired.
    Figure : Scrub the roller
      warning:
    Alcohol is flammable. Keep the alcohol and cloth away from open flame. Allow alcohol to dry completely before closing the printer and plugging in the power cord.
  3. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
    Figure : Wipe pickup roller
  4. Allow the pickup roller to completely dry before reinstalling it in the printer. (refer to the section "change the pickup roller," Steps 6-8.)
    Figure : Let roller dry before installing into the printer
Reset the printer
To reset the printer, press and hold the Go button on the printer control panel for five seconds.
Figure : Reset the printer

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...