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HP Jetdirect Print Servers - Designjet 500, 61:05 Error Processing Job or the Designjet Does Not Print HP-GL/2 Files

Introduction
Below are some suggestions for solving problems that may occur with the HP Designjet 500 plotter while configuring it with an HP Jetdirect print server.
61:05 Error processing job with external HP Jetdirect
The 61:05 Error Processing Job system error indicates that there is a communication problem and the printer was not able to process the job that was sent to it. Follow the steps below to troubleshoot the error.
  caution:
The HP Designjet 500 without the PostScript (R) and HP-GL/2 option will only print HP-PCL3-GUI.
  1. Verify that the external HP Jetdirect is connected to the network before it is connected to the printer, or that the printer remains turned off until the external Jetdirect has been connected to the network.
      note:
    The HP Designjet 500 will not print a configuration page, unless the printer has a HP-GL/2 accessory card installed.
  2. The print driver being used needs to correspond to the printer’s model. See Driver Language for more information.
  3. Upgrade the printer firmware if it is earlier than A.00.06.
Driver languages
  note:
The printer driver being used must exactly correspond to the printer model. See Figure 1.
HP Designjet 500 printer receives HP-PCL3-GUI through the Windows driver. Print files are processed on the computer. The printer has Windows and AutoCAD drivers.
HP Designjet 500ps printer receives HP-PCL3-GUI through the Adobe (R) PostScript software RIP. Print files are processed through the RIP and sent to the printer. The printer has Windows, AutoCAD and PostScript drivers.
HP Designjet 500 series printers with the HP-GL/2 accessory card receive HP-GL/2 and HP RTL data. Files are processed in the printer. The HP Designjet 500 with the HP-GL/2 accessory card installed will print a Configuration page with an internal or external Jetdirect print server.
The Designjet 500 printer has Windows and AutoCAD drivers. The Designjet 500ps will also have Adobe PostScript drivers.
Figure : Selecting the printer model
To Print a service print
For the standard HP Designjet 500 series printers:
Without the HP-GL/2 accessory card, the HP Designjet will not produce a Service Print. Certain HP Jetdirect information is available from the front panel. Follow the steps below to retrieve this information:
  1. From the front panel message of Ready, highlight the printer icon. Press ENTER.
  2. Press the Down Arrow to I/O Setup. Press ENTER.
  3. Highlight Card ID. Press ENTER. The following information is displayed.
    • IP =
    • Mask =
    • GW =
    • Ether =
    • FMW Rev =
    • IO Rev =
For the HP Designjet 500 series printers with optional HP-GL/2 accessory card:
  1. From the front panel message of Ready, highlight the printer icon, and then press ENTER.
  2. Press the Down Arrow to Printer Information. Press ENTER.
  3. Press the Down Arrow to Print. Press ENTER.

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