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    HP fraudulent caller alert - protect yourself from scams

    Learn what to do if you are contacted by fraudulent callers posing as HP representatives. This could be a scam; do not provide any personal information.

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HP Jetdirect Print Servers - HP Business Inkjet 2200 or 2250 Series, Unable to Print with HP Jetdirect EX Plus J2591A

Issue:
Unable to print configuration page, query status or print with EX plus (J2591) with firmware x05.13 or below.
Solution
Upgrade the HP Jetdirect to firmware revision x.08.32 or higher. Click here to download HP Download Manager used to upgrade Jetdirect firmware.
Workaround
Reinstall the printer driver (use the most current version from the HP Web site if possible). When reinstalling, choose the Custom installation, and then be sure to uncheck the keep existing driver option.

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Country: Flag United States

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