hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    HP fraudulent caller alert - protect yourself from scams

    Learn what to do if you are contacted by fraudulent callers posing as HP representatives. This could be a scam; do not provide any personal information.

    View article

hp-concentra-wrapper-portlet

Actions
Loading...

HP Jetdirect 610n, 615n, 620n Print Servers - Configure the 10/100TX Link Speed Setting

Introduction
HP Jetdirect 615n (J6057A) , 610n (J4169A), and 620n (J7934A) 10/100Base-TX print servers support 10 or 100 Mbps operation using full duplex or half duplex transmission channels. By default, the print server will attempt to auto-negotiate its link operation and this is usually successful.
When connecting to network hubs and switches that do not support auto-negotiation, the print server will configure itself for 10 Mbps or 100 Mbps half duplex operation.
For example, when connected to a non-negotiating 10 Mbps hub, the print server card will automatically set itself to operate at 10 Mbps half duplex.
If the print server is not connecting to the network or it cannot be found in HP software or printer driver network configuration software, the link speed setting may need to be manually set to match the network.
  note:
HP Web Jetadmin 7.5 and newer can be use to configure the link setting, however since the HP Jetdirect print servers auto-negotiate and the need to manually set the link speed should be rare, it is probably easier to do this with a simple tool such as the printer control panel, the HP Jetdirect embedded web server, or Telnet.
Link-Speed LEDs
The print servers have two light-emitting diodes (LEDs) near the RJ-45 connector. These LEDs indicate the operating link speed of the print server.
Figure : LEDs near the RJ-45 connector
LED State
Description
Off
Not linked
On
Link established at either 10 Mbps or 100 Mbps
Configuring the 10/100TX link using the printer’s control panel
  note:
After setting the link speed on the front panel of the printer, saving the changes, and power cycling the printer, the 610n (J4169A) link speed settings may go back to the factory default. If so, click here to download HP Download Manager to upgrade the Jetdirect firmware.
Otherwise, use telnet or the Embedded Web server to set the link speed. Settings from either of these two methods are retained after a power cycle.
Newer HP LaserJet printer control panels will have some different menus and buttons to press. There is a quite a variety between the all of the different models, so, in general, look for the EIO menu or a Configure menu. Below are the configuration steps for newer and older HP LaserJets.
Newer HP LaserJet menus
  1. Press the Menu or checkmark button
  2. Press the down arrow to highlight Configure Device
  3. Press the checkmark button
  4. Press the down arrow to highlight I/O
  5. Press the checkmark button
  6. Press the down arrow to highlight EIOx Jetdirect Menu
  7. Press the checkmark button
  8. Press the down arrow to highlight Link Speed
  9. Press the checkmark button
  10. Change the link speed as needed and press the checkmark button
  11. Press the Menu or Pause/resume button
Older HP LaserJet Printer menus
  1. To access the HP Jetdirect menu on some printers, you must take the printer offline (for example, by pressing Go to turn off the Ready LED).
  2. Press Menu repeatedly until EIO MENU or EIO # JETDIRECT MENU is displayed (# identifies the EIO slot number of the card).
  3. Press the Item button until CFG NETWORK=NO* appears. NO* indicates that access to the EIO Jetdirect network menus will be bypassed. You must change this to CFG NETWORK=YES* to access the EIO Jetdirect menus:
  4. Press the Value button. CFG NETWORK=YES appears.
  5. Press Select. CFG NETWORK=YES* appears (the asterisk indicates the active value on some printers).
  6. Press the Item button to scroll through each network protocol until CFG LINK=NO* is displayed. To access the link configuration menu, press the Value button and then press Select or Resume to display CFG LINK=YES*.
  7. Press the Item button until LINK=AUTO* appears.
  8. Press the Value button to change the link speed, then press Select or Resume. An asterisk indicates the selected setting that will be saved. The following are the link speed values available:
    AUTO
    10T HALF
    10T FULL
    100TX HALF
    100TX FULL
  9. Press Go or Menu to save the settings.
Configuring the 10/100TX link using the HP Jetdirect embedded Web server
  note:
The HP Jetdirect 610n and 615n print server must have X.22.XX or higher firmware to use the Embedded Web Server (EWS) to change the link speed.
  1. In the Web browser, type the IP address of the HP Jetdirect as the URL, e.g., http://196.168.25.20.
  2. Select Networking.
  3. Select Other Settings.
  4. Select Misc. Settings.
  5. From the drop down list labeled Link Settings, select the link speed from the choices of AUTO, 10TXFULL, 10TXHALF, 100TXFULL, or 100TXHALF.
  6. Click Apply.
Configuring the 10/100TX link using Telnet
  note:
The HP Jetdirect 610n and 615n print server must have X.22.XX or higher firmware to use telnet to change the link speed.
  1. At a command prompt, telnet to IP address. Once connected in telnet, type: link-type followed by one of five values (AUTO, 100FULL, 100HALF, 10FULL, 10HALF).
    For example, link-type:100FULL
  2. Type quit to exit and save the settings.
Link troubleshooting
After setting the link speed on the front panel of the printer, saving the changes, and power cycling the printer, the J4169A link speed settings may go back to the factory default. If this happens, click here to download HP Download Manager to upgrade the Jetdirect firmware. Otherwise, use telnet or the Embedded Web server to set the link speed. Settings from either of these two methods are retained after a power cycle.
If the HP Jetdirect print server does not successfully connect to the network, the following conditions might be seen:
  • Both link speed LEDs (10 and 100) will be off
  • A "LOSS OF CARRIER ERROR" will be indicated on the HP Jetdirect Configuration page.
      note:
    The HP Jetdirect print server may require up to 10 seconds to connect to the network.
Try the following troubleshooting procedures:
  • Verify cabling connections.
  • Access the HP Jetdirect EIO menu through the printer’s control panel to configure manually the print server. Verify that the configuration of the connecting network device (such as a network switch) matches. For example, if you set the print server for 100Base-TX Full Duplex operation, the port on the network switch must also be set to 100Base-TX Full Duplex operation. Turn the printer off and then on to initialize the setting.
  • Power-cycle (turn off and turn on) the hub or switch to which the HP Jetdirect is connected and wait several minutes for link speed negotiation.
  • On the HP Jetdirect configuration page, compare your configuration for the following parameters:
Parameter
Expected Messages for 10/100TX cards
PORT SELECT
RJ-45
PORT CONFIG
100TX HALF, 100TX FULL, 10BASE-T HALF, 10BASE-T FULL
AUTONEGOTIATION
ON (autonegotiation is enabled), or OFF (autonegotiation is disabled, 10/100TX configuration has been manually set)

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...