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HP Jornada 560 Series - Download and Install the Pocket PC 2002 and HP Firmware Updates

Introduction
The HP Firmware and Pocket PC 2002 Updates for the Jornada 560 Series units are currently available on the HP Support Web site. These updates are for the following products:
  • HP Jornada 564
  • HP Jornada 565
  • HP Jornada 567
  • HP Jornada 568
What’s included in the HP Firmware Update
The HP Firmware Update enhances the following:
  • Button performance
  • Audio drivers
  • HP Backup software
What’s included in the Pocket PC 2002 Update
The Pocket PC 2002 Update includes some improvements and new features.
Improvements
The upgrade includes the following improvements:
  • Improved Point-to-Point Protocol (PPP) connection support to correct problems experienced when connecting to read e-mail or browse the Web.
  • Improved connection support in instances where a specific Internet Protocol (IP) address must always be used.
  • Improved Connection Manager so that it no longer reverses static IP addresses and Domain Name System (DNS) server names.
  • Improved support for additional programs you can download or buy for Pocket PC 2002. The update helps prevent crashes encountered with new programs.
  • Improved viewing of Wireless Application Protocol (WAP) pages.
  • Improved e-mail support for Simple Mail Transfer Protocol (SMTP) servers.
New features
Microsoft(R) Server ActiveSync client gives users the ability to synchronize directly through Microsoft Mobile Information 2002 Server with their Microsoft Exchange Server.
Installing the updates for the 564 and 567
Each update is product specific. Installing the wrong file will not update your Jornada. If you are uncertain which model you have, determine which model you have before continuing.
  note:
Follow the numbered installation steps below in their proper order. The HP Firmware Update MUST be installed before the Pocket PC 2002 update.
Installing the HP Firmware Update
For the HP Jornada 564 (F2899A) or 567 (F2921A), do the following:
  1. On the Jornada, tap Start then Settings.
  2. Tap the System tab then tap the Memory icon.
  3. Verify that 9 MB of storage memory is available. If necessary, increase storage memory by adjusting the slider in the middle of the screen or by tapping the Remove Programs link at the bottom of the page.
  4. On the desktop PC, visit the HP Firmware update page.
  5. Click Download Now.
  6. When asked if you would like to open the file or save it to your computer, save it to your desktop PC. Do NOT open the update on your desktop PC.
  7. Copy the update to the My Documents folder on your Jornada or the My Documents folder on your storage card.
  8. On the Jornada, tap the update to execute it and follow any instructions that appear on the screen.
Installing the HP Pocket PC 2002
For the HP Jornada 564 (F2899A) or 567 (F2921A), do the following:
  note:
The HP Firmware Update MUST be installed before installing this update.
  1. On the Jornada, tap Start then Settings.
  2. Tap the System tab then tap the Memory icon.
  3. Verify that 9 MB of storage memory is available. If necessary, increase storage memory by adjusting the slider in the middle of the screen or by tapping the Remove Programs link at the bottom of the page.
  4. On the desktop PC, visit the Pocket PC 2002 update page. Click here to locate the Pocket PC 2002 update page.
  5. Click Download Now.
  6. When asked if you would like to open the file or save it to your computer, save it to your desktop PC. Do NOT open the update on your desktop PC.
  7. Copy the update to the My Documents folder on your Jornada or the My Documents folder on your storage card.
  8. On the Jornada, tap the update to execute it and follow any instructions that appear on the screen.
  9. Perform a full backup. HP does not recommend restoring a previous backup file after installing this update.
Installing the updates for the 565 and 568
Each update is product specific. Installing the wrong file will not update your Jornada. If you are uncertain which model you have, determine which model you have before continuing.
  note:
Follow the numbered installation steps below in their proper order. The HP Firmware Update MUST be installed before the Pocket PC 2002 update.
Installing the HP Firmware Update
For the HP Jornada 565 (F1865A) or 568 (F2915A), do the following:
  1. On the Jornada, tap Start then Settings.
  2. Tap the System tab then tap the Memory icon.
  3. Verify that 9 MB of storage memory is available. If necessary, increase storage memory by adjusting the slider in the middle of the screen or by tapping the Remove Programs link at the bottom of the page.
  4. On the desktop PC, visit the HP Firmware update page. Click here to locate the HP Firmware update page.
  5. Click Download Now.
  6. When asked if you would like to open the file or save it to your computer, save it to your desktop PC. Do NOT open the update on your desktop PC.
  7. Copy the update to the My Documents folder on your Jornada or the My Documents folder on your storage card.
  8. On the Jornada, tap the update to execute it and follow any instructions that appear on the screen.
Installing the HP Pocket PC 2002
For the HP Jornada 565 (F1865A) or 568 (F2915A), do the following:
  note:
The HP Firmware Update MUST be installed before installing this update.
  1. On the Jornada, tap Start then Settings.
  2. Tap the System tab then tap the Memory icon.
  3. Verify that 9 MB of storage memory is available. If necessary, increase storage memory by adjusting the slider in the middle of the screen or by tapping the Remove Programs link at the bottom of the page.
  4. On the desktop PC, visit the Pocket PC 2002 update page.
  5. Click Download Now.
  6. When asked if you would like to open the file or save it to your computer, save it to your desktop PC. Do NOT open the update on your desktop PC.
  7. Copy the update to the My Documents folder on your Jornada or the My Documents folder on your storage card.
  8. On the Jornada, tap the update to execute it and follow any instructions that appear on the screen.
  9. Perform a full backup. HP does not recommend restoring a previous backup file after installing this update.
Which Jornada do I have?
If you do not remember which model you have, a sticker in the upper-right hand corner of the battery slot lists the product number (shown as Prod #). With a good backup battery installed, remove the main battery to check the product number. The part numbers correspond with the following models:
Jornada Model
Product Number
HP Jornada 564
F2899A
HP Jornada 565
F1865A
HP Jornada 567
F2921A
HP Jornada 568
F2915A

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