hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP Jornada 520, 525, 540, 545, 547, 548, 564, 565, 567, 568, 710, 720, and 728 - Resolving Syncing error 5453 in AvantGo

Introduction
During Synchronization, the following error occurs, and synchronization stops:
“Error 5453: Need to change DNS (Domain Name Server) setting”
“Your server is not recognizing our host name (sync.avantgo.com). Fix this by changing the host name to an IP number and testing the connection.”
Resolution
Resolve this error by changing the AvantGo hostname on the HP Jornada to an IP number, then testing the connection from the desktop PC.
Changing the host name
To change the DNS settings, follow these steps on the HP Jornada
  1. Tap Start, then Settings.
  2. Follow the steps below for the appropriate model.
    • HP Jornada 710, 720 or 728
      1. Tap Control Panel.
      2. Double-tap Mobile Link.
    • HP Jornada 520, 525, 540, 545, 547, 548, 564, 565, 567, or 568
      1. Tap the Connections tab.
      2. Tap AvantGo Connect.
  3. Select the AvantGo server, and tap Properties.
  4. Enter the following
    • Hostname: 64.157.224.7
    • Port: 80
  5. Tap OK twice to save the new settings.
Testing the connection
To test the connection, follow these steps on the desktop PC:
  1. Click Start, Settings, Control Panel, then AvantGo Connect.
  2. Select the correct device and the AvantGo server.
  3. Click the Connection tab.
  4. Click Autodetect Now.
  5. If an error occurs, follow these steps
    1. On the Autodetect Network Connection window, click Show Details.
    2. Click Copy Log to Clipboard.
    3. Click OK.
    4. Paste the complete error message into an email to AvantGo support.
Other related support information
The AvantGo mobile support Web site has more information about AvantGo.
The AvantGo error Web site has information about this and other errors.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...