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HP Jornada - Resolving the Error Message: 'Your Device Was Not Detected'

Issue:
When attempting to synchronize a Microsoft(R) Windows CE-based device via USB by running the Get Connection Wizard, a message displays stating; "Your device was not detected". Verify that the connection you are using is available. Below the message, a listing of available ports and their status may appear. The USB port lists as available.
Cause
If the USB cradle or cable is connected to the USB port prior to the installation of ActiveSync 3.1, a USB device will be detected and the Add New Hardware Wizard will start. However, the correct USB drivers for Windows CE will not be available for installation. The correct USB drivers can only be detected after installing ActiveSync 3.1 on the desktop system. So, instead of correctly installing the driver, a ghost driver is installed that confuses the PC. Before the correct driver can be installed, the ghost driver must be removed or replaced.
SOLUTION 1: On the desktop PC, complete the following steps:
  1. Right-click My Computer.
  2. Select Properties.
  3. Click Device Manager. (In Windows 2000, select Hardware then select the Device Manager.)
  4. Click the plus sign (+) to the left of the device with the yellow question mark or exclamation point.
    Figure : Yellow question or exclamation mark in Device Manager
  5. Click Properties.
  6. Click the Driver tab.
  7. Click Update Driver. A screen displays explaining that the Update Device Driver Wizard will search for the best driver.
  8. Click Next. Search for a better driver or Search for a suitable driver for my device (Recommend) should be selected.
  9. Click Next.
  10. Verify that CD-ROM driver is the only option selected.
  11. Verify that the ActiveSync CD is in the CD ROM drive. Insert the CD in the drive if it is not already there.
  12. Click Next. The Select Other driver will appear listing several possible drivers from which to choose.
  13. Select the file located on the CD ROM.
  14. Click Finish. The ActiveSync Get Connected screen should appear. If it does not, double-click the ActiveSync icon on the desktop and follow the prompts at the screens that display.
SOLUTION 2: The following steps (for Windows 98, 98SE, and Me only) remove the ghost driver described above and install the correct driver.
  1. Remove the USB cable from the computer. The final step is to plug the cable back in. Do not reattach the cable until the process is complete.
  2. Click Start, then Run.
  3. In the Open field, type, msconfig.
    Figure : MSCONFIG
  4. Click OK.
  5. Click the Advanced tab.
  6. Click Enable Startup Menu.
  7. Click OK.
  8. Click OK again.
  9. Restart the computer. The Startup menu will appear.
  10. Type 1, and press ENTERto start the desktop PC in Safe Mode.
  11. Right-click My Computer.
  12. Select Properties.
  13. Click the Device Manager tab. (In Windows 2000, select the Hardware tab and Device Manager.)
  14. Select Other Devices with a yellow question mark next to it (see Figure 1) by clicking it, then click Remove.
  15. Repeat this step for each line in the Device Manager with a yellow question mark next to it.
  16. Click OK. The control panel should display again.
  17. Double-click Add/Remove Programs.
  18. Highlight Microsoft ActiveSync.
  19. Click Add/Remove, and follow the prompts.
  20. Repeat Steps 2 - 6 above. At Step 6, click Enable Startup again to remove the check next to it.
  21. Click OK.
  22. Click OK again.
  23. Restart the computer. While restarting, the machine will detect the USB port and will automatically reinstall. Do not attach cable.
  24. Reinstall ActiveSync 3.1. See the Getting Started with Microsoft ActiveSync brochure for questions about reinstalling ActiveSync.
  25. When prompted to Get Connected afterinstalling ActiveSync, attach the USB cable.
  26. Follow the prompts to get connected and synchronize.
SOLUTION 3: The following steps are for Microsoft® Windows XP only.
  1. Unplug all USB devices except for a USB keyboard, if any.
  2. Enter Safe Mode by doing one of the following:
    • Turn on the computer, and before the Windows logo appears, press the [F8] key. If the Windows logo appears, either try again, or go on to the next method.
    • In Windows XP, click on Start, then Run. Type msconfig then click OK. Select the Boot.Ini tab and put a check in the Safe Boot option. Press APPLY and then OK. Reboot the computer.
  3. Windows XP should go into Safe Mode.
  4. Click Start, Control Panel, System tab.
  5. Click the Hardware tab, then click Device Manager.
  6. Remove any "Other" or "Unknown" devices.
  7. Make sure there is only one chip set and one root hub for every two USB ports on the system.
  8. Remove any drivers listed under USB. (Because the USB cables were disconnected from the PC in step 1, any drivers found here are considered "Ghost Drivers," which can cause connection problems.)
  9. Remove the root hub.
  10. Click Start, Run, type in msconfig, and click OK.
  11. Remove the checkmark from Enable Start Up Group and from Safe Boot.
  12. Click Apply, click OK, click OK again.
  13. Reboot the computer.
  14. Click Start, Control Panel, System.
  15. Click the Hardware tab, then click Device Manager.
  16. Verify the root hub was properly reinstalled.
  17. Verify that ActiveSync is installed on the PC. If not, install it now.
  18. Plug in the USB devices that were unplugged in step 1.
SOLUTION 4: The following steps are for Windows XP only. Use this solution in rare cases when solution 3 does not work.
  1. In Windows XP, click Start, Settings, Control Panel, System, Hardware, Device Manager.
  2. If you do not see the unknown USB device listed, you will need to set the option to Show Hidden Files.
  3. To do this, at the top of the screen, click View, then click Show Hidden Files.
  4. Once it lists the unknown USB device, double-click it.
  5. Click the Driver tab then click the Update Driver button.
  6. Windows XP will bring up the hardware wizard.
  7. Follow the prompts.
  8. When asked to browse for the driver, click the Browse button, and select C:\Windows\Inf
  9. Click Next.
  10. Select the driver named wceusbsh.inf.
  11. Click Next and follow the rest of the prompts while it finishes loading.
WORKAROUND:Visit the Microsoft ActiveSync troubleshooting page if this document did not resolve the issue. The troubleshooting page is an interactive troubleshooting tool created by Microsoft to resolve synchronization issues with ActiveSync.
  note:
One or more of the above links will take you outside of the Hewlett-Packard Web site. HP does not control and is not responsible for content outside of its Web site.

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