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HP 300LX Series Palmtop PCs - Obtaining Windows CE Support from Microsoft

Issue:
Contacting Microsoft (R) directly for support on Windows CE.
Solution
Because Microsoft does not sell Windows CE as a retail product, technical support is the responsibility of the hardware manufacturer of the H/PC. If you want support on the HP 300LX Series Palmtop PC, contact Hewlett-Packard technical support. The HP Support numbers are listed on the "Contacting Hewlett-Packard Worldwide" card, which is included in the product box.
However, you may already have a priority account with Microsoft, or may wish to be aware of all of their options, even if not recommended. The following outlines several options for seeking assistance from Microsoft:
  • Microsoft offers a free online technical support Web site. To access the Windows CE Support Home Page, select Windows CE as the product at the following Internet address:
    http://www.microsoft.com/support
  • Microsoft TechNet CDs offer technical information about Windows CE, as well as many other Microsoft products.
  • Standard No-Charge Support:
    Since Windows CE is not a retail product, there is no Standard No-Charge Support for this operating system.
  • Pay-Per-Incident Support:
    Questions may be submitted via telephone or the World Wide Web. At the time this document was generated, the cost was $35 US per incident. Phone: 800-936-5700 or 900-555-2000.
  • Priority Annual Support:
    Priority access to support engineers. If you already have an account, you may obtain support at 800-936-4700. To purchase a Priority Support contract, call 800-936-3500.
  • For additional information on Microsoft Support offerings, or to submit a question to Microsoft via the Web, use the following Internet address:

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