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    HP fraudulent caller alert - protect yourself from scams

    Learn what to do if you are contacted by fraudulent callers posing as HP representatives. This could be a scam; do not provide any personal information.

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HP Desktop PCs - Opening a Stuck CD or DVD Drive Tray (Windows 7, Vista, XP)

This document pertains to HP Desktop PCs with CD or DVD drive trays.
This document explains alternative methods of opening or closing a CD or DVD drive tray that does not operate normally. This document offers solutions due to the following conditions:
  • The drive tray is stuck open.
  • The drive is stuck closed because of loss of power.
  • A disc is inserted improperly.
  • The disc is damaged or scratched.
  • The drive fails.
Use one of the following sections, depending on if the drive tray drawer is stuck in the closed position, or the open position.

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Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


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