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HP Business Inkjet 2600 Series - Troubleshooting General Printing Problems

Troubleshooting setup problems
Symptom
Cause
Solution
Printer is not responding
Power connection faulty
  • Ensure that the power cord is connected firmly to the printer and to a working outlet.
  • Ensure that the printer is turned on.
  • Verify the front panel display reads 'Ready'.
  • Print an internal test page before printing to a PC.
Incorrect hardware /accessories/supplies installation
  • Ensure that all four printheads are properly installed.
  • Ensure that the protective tape covering the ink nozzles has been removed.
  • Ensure that ink cartridges are installed properly and not empty.
  • Ensure that the paper is loaded correctly in the tray.
  • Ensure that the paper is not jammed in the printer.
  • Lift the printhead cover and ensure the carriage latch properly secures the hook on the printhead cover.
  • Ensure the printer is selected as the default printer.
  • Ensure that Pause Printing is not selected if working in the Windows (R) operating system.
Incorrect network installation/configuration
  • Ensure that the printer is connected directly to the USB or parallel port.
  • Do not share the port with other devices, such as a Zip drive.
  • Ensure that the printer is correctly set up in the network environment.
  note:
If the printer is connected to a network, use the embedded Web server in the printer to check the network setup.
Printer light blinks amber and green alternatively
Unrecoverable error
If the LCD panel lights blinks amber and green, an unrecoverable error has occurred. (For example, the carriage may be stalled).
Firmware may not be the latest version, or may have been incorrectly flashed. Turn off the printer and then turn it on again.
  note:
If the printer is connected to a network, use the embedded Web server in the printer to check the network setup.
Troubleshooting power-on problems
Symptom
Cause
Solution
Power on and printer response issues
Access doors open
Check the Access Doors
Power cord loose or not connected.
Make sure the power cord is plugged into the printer and the power cord is plugged into a wall outlet. Try connecting the power cord to another wall outlet.
Troubleshooting usage-related problems
Symptom
Cause
Solution
Printer takes a long time to print
Incorrect configuration
  • Check the computer configuration
  • Ensure that the computer meets the minimum operating system requirements for the printer.
  • Check resources, temp files, number of fonts, number of applications in start up group Too many of anything listed under resources will lower Ram resources available.
  • Restart the computer and look at resources.
Inadequate hard disk space in the spool directory
Check the hard disk space. At least 50 MB of hard disk space should be available. Large jobs that contain pictures and graphics can require much more hard disk space.
Incorrect configuration of hardware on the PC
Check the port settings. Ensure that the port settings configuration in the computer is set to ECP.
Low ink supply
Check the status of the ink cartridges
Indicator LED blinks amber
Hardware problem.
Restart the printer. Disconnect the printer from the computer. Remove added memory, Jetdirect card or personality cards
Indicator LED turns off while the printer is turned on
Unrecoverable error.
Turn off the printer, wait for a few seconds, and then turn it on again. Disconnect the printer from the computer. Remove added memory, Jetdirect cards or personality cards.
Troubleshooting paper-related problems
Symptom
Cause
Solution
Paper feed problems
Print media is jammed in the printer
Check that there is no jam.
Paper is not loaded correctly
Make sure the paper width and length adjusters fit snugly against the left and bottom edges of the paper stack. Also, make sure that the correct paper orientation is selected.
An incorrect paper type is being used
Some paper types are not suitable for use with the printer. Tray 2 supports only plain paper, Premium Inkjet heavyweight paper and Brochure paper.
Paper tray cannot be inserted
The tray was removed after a power failure or after a jam.
With the tray out, turn the printer off and then on again. Re-insert the tray.
The tray is not aligned with the printer.
Make sure the tray is aligned with printer opening.
Paper is not picked up from a tray
The paper width adjuster is pressed too tightly against the paper stack.
Check that the paper width adjuster is snug, but not tight, against the paper stack.
Photo paper is curled
If photo paper is being used, make sure the photo paper is not curled. Uncurl the paper by gently bending it in the opposite direction of the curl.
The tray is locked
Check the LCD control panel to make sure the tray being used is unlocked.
Paper is not picked up from the manual feed units
The paper width adjuster in the front manual feed is pressed too tightly against the paper stack
Check that the paper width adjuster is snug, but not tight, against the paper stack.
Too much media is loaded in the manual feed units.
The front manual feed is designed to hold up to 10 sheets of paper.
Paper is not inserted far enough.
Push paper in slot until it stops.
Paper is wrinkled or bent
Make sure the paper is not wrinkled or bent. Leaving media in the manual feed units overnight can cause the media to bend, therefore remove media from the manual feed units after use.
Paper in tray 1 is interfering with the front manual feed, causing more than one page to be fed.
Remove the media in tray 1.
Paper output problem
The output tray length adjuster is not extended, causing pages to fall off the printer.
Make sure that output tray length adjuster is extended.
More than 150 sheets are on the output tray.
Remove the paper on the output tray.
Text or graphic is getting cut at the edges of a page
The orientation settings might be incorrect.
The page orientation selected might not be correct for the document being printing.
The margin settings might be incorrect.
Ensure that the margin settings for the document do not exceed the printable area of the printer. The document margins need to match or exceed minimum margin settings for the printer.
Content does not fit on a page
Incorrect paper size
Content that is cut off might be outside the printable area.
The paper might not be loaded correctly
Ensure that the paper width and length adjusters fit tightly against the left and bottom edges of the paper stack.
Wrong fonts are printed
Incorrect fonts
Ensure that chosen is correctly applied to the text. For example, in a paint application, place the words in the desired size. Do not enlarge by dragging and sizing.
The wrong printer is selected
  1. Ensure that the printer is selected as the current or default printer. The default printer is the printer that is used if you choose the Print command without first specifying which printer you want to use with an application.
  2. Click Start/Settings/Printers menu command to open the Printers window. Right-click the printer icon, and then select Set As Default from the popup menu.
Text is jagged at the edges.
Incorrect font.
  • Some software applications offer custom fonts that have jagged edges when enlarged or printed.
  • Ensure that the font used for printing is a TrueType font. While selecting a font, look for the TrueType icon.
A bitmap image of text is printed.
If you are trying to print a bitmap image of text, it might have jagged edges when skewed, enlarged, or printed. Use TrueType fonts to ensure that the printer is able to print smooth fonts. While selecting a font, look for the TrueType icon.
An incorrect paper type is used.
The printer is designed to work well with most office paper types or quality 25% cotton bond paper. Since it uses ink to produce an image, paper that accepts ink well produces the best results. Paper that is heavily textured or does not accept ink well can cause graphics and text to print poorly.
Printout is slanted or skewed
If the paper twists as it feeds or margins appear crooked, the paper guides might not be pressed gently against the paper.
Paper jams
To clear a paper jam, first check the paper input paths. If the jammed paper is visible from one of the input trays or the front manual feed, carefully pull the jammed paper straight up and out of the printer. Select new paper and reload the printer with it.
Paper jam in tray 1
Skewed paper
  1. Pull out Tray 1 from the printer.
  2. Locate and remove the jammed paper from Tray 1.
  3. Lower the output tray.
  4. Replace Tray 1.
  note:
Only plain paper is supported in tray 2.
Paper jam in tray 2
Skewed paper
  1. Pull out Tray 2 from the printer.
  2. Locate and remove the jammed paper from Tray 2.
  3. If you cannot locate the jammed paper, turn off the printer and remove the power cord.
  4. Lift the printer off Tray 2.
  5. Remove the jammed paper from the bottom of the printer.
  6. Place the printer back on top of Tray 2.
Paper jam in the rear access panel
Paper too thick
  1. Push the buttons on either side of the rear access panel.
  2. Pull the panel out of the printer.
  3. Remove the jammed paper by pulling it out with both hands.
  4. Place the rear access panel back in the printer.
Troubleshooting print quality related problems
Symptom
Cause
Solution
Poor print quality
Ink supply issues
Check the printheads and ink cartridges
.
Printhead needs cleaning
Run the printhead cleaning routine from the maintenance menu of the printer.
Meaningless characters printed
Incorrect connectivity
Check the cable connection. Ensure that the cable connection at both ends is proper and the cable is securely fastened. Check for other devices that are connected to the port Make sure the correct printer driver is selected. Check for interfering software that could affect the port.
.
Incorrect document settings
Check the document file
Something on the page is missing or incorrect
The margin settings might be wrong
Ensure that the margin settings for the document do not exceed the printable area of the printer.
.
Color print settings might be wrong
Ensure that Grayscale is not selected in the HP Print Settings dialog box. Make sure an ink cartridge is not empty The paper quality can affect the output.
.
The wrong printer might be selected
Ensure that the correct printer is selected as the current or default printer.
.
Symmetrical Margins option might be selected
Ensure that the Symmetrical Margins option is not selected. The Symmetrical Margins option makes the left and right margins equal and top and bottom margins equal.
Content on the page is missing or incorrect
Incorrect paper size
  1. Check that the paper is wide enough.
  2. Ensure that the paper width matches the page specification in print settings.
Incorrect Margins for print job
  • Check margin settings.
  • Ensure that the margin settings for the document do not exceed the printable area of the printer.
Specialized color settings printing
  • Check color print settings.
  • Deselect the Grayscale option in the Print Settings dialog box.
Firmware/driver incompatibility
Ensure that the correct firmware is present and is compatible with the driver used
Blank page printed
Printhead problems
  • Check each printhead and remove tape, if necessary.
  • Ensure that the ink cartridges are not empty.
Firmware compatibility issues
Ensure that the correct firmware is present and is compatible with the driver used
Incorrect driver
Ensure that the correct firmware is present and is compatible with the driver used
Media pick issue
Check that the paper is wide enough.
Ensure that the paper width matches the page specification in print settings.
Wrong fonts printed
Fonts in document are non-standard or customized
  • Check the fonts used.
  • Ensure that the correct font is selected.
  • Do not enlarge the words by dragging and resizing them.
Placement of text or graphics is incorrect
The paper size or orientation settings may be incorrect.
Ensure the paper size and page orientation selected in the software application match the settings in the HP Print Settings dialog box.
The paper might not be loaded correctly.
If everything on the page is slanted or skewed, ensure that the paper width and length adjusters fit tightly against the left and bottom edges of the paper stack. Ensure that there are not more than 250 sheets of paper loaded in either of the paper trays.
The margin settings may be wrong.
If the text or graphics are cut off at the edges of the page, ensure that the margin settings for the document do not exceed the printable area of the printer.
Printable area is not set correctly for a LaserJet document.
While printing documents formatted for a LaserJet, pages in the document may get cropped, truncated or the content of the page may overflow. Set the Emulate LaserJet Margins option in the printer driver.
Troubleshooting low or excess use of ink in printouts
Symptom
Cause
Solution
Ink is smearing
The printout did not have time to dry.
While printing documents that use a lot of ink, allow the document more time to dry before handling it. This is especially true for transparencies.
Too much ink on the page is causing wrinkling.
Color documents with rich, blended colors might use excess ink, which wrinkles the page during printing and causes smearing. Try using the Normal or Fast print quality setting to reduce ink or use HP Premium Paper designed for printing vivid color documents.
Printhead problem
Align and clean the printheads.
Ink is not filling the text or graphics completely
The ink cartridges have poor contact
Try removing and then reinstalling the ink cartridges. Ensure to snap them firmly into place. Printhead nozzles may not all be firing. Perform a clean test if white streaks appear in the text.
The ink cartridge is out of ink
The ink cartridge might be out of ink. Replace the empty ink cartridge.
An incorrect paper type is being used.
Some paper types are not suitable for use with the printer.
The wrong print quality mode is being used.
Try printing using Best print quality mode.
Troubleshooting incorrect color printouts
Symptom
Cause
Solution
Printouts are faded or dull-colored
Fast print quality is selected
The Fast mode option is good for printing drafts. To achieve better-colored printout, select Normal or Best print quality in the printer driver. Use the Fast mode to print at a faster rate.
An incorrect paper type print setting is being used
When printing on transparencies or other special paper types, select the corresponding paper type in HP's Print Settings dialog box. Use this dialog box to gain access to printer features from a software application, such as a word-processing and graphics application. Use the printer driver to select print quality, page orientation, paper type, and paper size.
An incorrect paper type is being used
Some paper types are not suitable for use with the printer.
An ink cartridge is low on ink
Check the ink level of the cartridge.
Colors are printing as black and white
The grayscale printing option is selected in the printer driver.
The grayscale printing option is probably selected in the printer driver.
The wrong colors are printing
The Print in Grayscale option is selected in the printer driver
The grayscale printing option is probably selected in the printer driver.
The color cartridge is empty
When colors are completely wrong, the printer might have run out of one or more colors of ink.
The printheads are clogged or need cleaning
Whenever print quality noticeably decreases, it is a good idea to clean the printheads.
Bleeding colors in printout
The print setting is using too much ink
Some paper type settings (such as transparency) and print quality settings (such as Best) require more ink than others. Choose different print settings in the printer driver. Also, make sure that the correct paper type is selected in the printer driver.
An incorrect paper type is being used
Some paper types are not suitable for use with the printer.
The ink cartridges have been refilled
HP does not guarantee or support refilled ink cartridges. Refilling processes and the use of incompatible inks might disrupt the intricate printing system, potentially resulting in reduced print quality and even printer damage.
Colors do not line up properly with each other
The printheads need to be aligned
The printheads on the printer are automatically aligned when a printhead is replaced. However, print quality might improve by aligning the printheads.
Graphics in the document are not placed properly
Use the zoom or print preview feature of the software to check for gaps in the placement of graphics on the page.
Troubleshooting unexpected printer shutdown
Symptom
Cause
Solution
Unexpected printer shutdown
No power supply
  1. Check the power supply.
  2. Ensure that the power cord is connected firmly to the printer and a working outlet.
  3. Ensure that the printer is turned on and the color of the POWER light on the LCD panel of the printer is green.
  4. Restart the printer.
Printer overheated
  • Check the printer vents.
  • Ensure that the vents are not covered and the printer is in a cool, dry location.
  note:
The printer vents are located on the left side of the printer. If the printer vents are covered and the printer overheats, the printer automatically turns off.
Troubleshooting connectivity problems
Symptom
Cause
Solution
Problems printing over a network
System / network configuration issues
  1. Connect the printer via a parallel connection to eliminate the network as a potential problem.
  2. Check the system configuration.
  3. There may be insufficient hard disk space in the system.
  4. Increase the size of the system's virtual memory.
  5. The port-setting configuration in the system is not set to ECP (Windows 3.1x/95/98 only).
Uploading the printer software to a Novell server
System / network configuration issues
Before uploading the printer software from the Starter CD to the Novell server, copy the files to a temporary directory and remove the read-only attributes.
I/O Time-Outs for LPT Ports
System / network configuration issues
To suppress the display of this dialog, increase the time-out value in the Printer's Properties.
Time out Errors
System / network configuration issues
Adding extra memory to the printer may minimize the time-out occurrence.
Troubleshooting paper feed problems
Symptom
Cause
Solution
NOTE: Verify the media being used is supported.
Special media does not pull in
Media is curled.
Uncurl and flatten media as much as possible by physically curling it in the opposite direction.
Envelope Feed Width Adjuster is fitted too tight against envelope
Loosen Width Adjuster if necessary.
Too many envelopes in Envelope Feed
The Envelope Feed only supports one envelope at a time. To print more than one envelope, use Tray 1.
Paper does not pull in
Left Width Adjuster
Check, if Left Width Adjuster is pressed too tightly against paper stack. Loosen it slightly.
Paper stack height
Reduce paper stack height to level indicate by yellow sticker on right wall of Input Tray.
Dirt accumulated on pick and drive rollers
Use the cleaning kit, C2678-60116, or use a cloth lightly moistened with water to clean the rollers. Please see the note below concerning the cleaning kit.
  note:
The cleaning kit, C2678-60116, was originally designed for the HP Deskjet 1100C, 1120C, 9300, and 1220C printers and can be used on the HP Business Inkjet 2600. The cleaning kit can be ordered from the HP Parts store at http://www.hp.com/buy/parts.
Troubleshooting: self-test page
Symptom
Cause
Solution
Self test patterns do not appear on paper
Protective tape on the print cartridge
Each new printhead is packaged with protective plastic tape covering the ink nozzles. Check each printhead and remove tape if necessary.
Out of ink
If you are printing black text and a blank page prints, your black ink cartridge may be empty. Replace the black ink cartridge.
Self-test patterns do not appear on paper even after removing the protective tape and replacing the print cartridges.
Clean electrical contacts and perform Extended Diagnostic Test.
Gaps in test pattern
Ink cartridges out of ink
Change print cartridges and reprint Extended diagnostic test.
Troubleshooting paper skew problems
Symptom
Cause
Solution
Skew Test Failure
Paper skew
To read the skew test properly, print the Diagnostic Page and fold the page so that the equals sign next to the "A" is directly over the equals sign next to the "C". Once they are lined up, hold the paper up to a light and check to see if the bar by the "A" falls between the two bars by the "C". If the "A" bar falls within the "C" bars, the printer is within specification.
Input Tray not inserted correctly.
Insert the Input Tray correctly.
Paper stack not fitting
Ensure paper stack fits snugly against the right and front walls.
Length and Width Adjusters too tight
Ensure Length and Width Adjusters fit firmly against the paper stack or envelope.
Paper stack height is below the indicator
Paper stack height is below yellow indication sticker on right wall of Input Tray.
Dirt accumulates on Drive Rollers
Drive Rollers are feeding unevenly due to dirt. If so, use the cleaning kit C2678-60116, or use a cloth lightly moistened with water to clean the rollers. Please see the note below concerning the cleaning kit.
  note:
The cleaning kit, C2678-60116, was originally designed for the HP Deskjet 1100C, 1120C, 9300, and 1220C printers and can be used on the HP Business Inkjet 2600. The cleaning kit can be ordered from the HP Parts store at http://www.hp.com/buy/parts.

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