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HP Color Inkjet cp1700 Series Printer - How to Clear a Paper Jam

Tips and tricks

To clear a paper jam, first check the paper input paths. If the jammed paper is visible from one of the input trays or the front manual feed, carefully pull the jammed paper straight up and out of the printer. Select new paper and reload the printer with it.
note:
Ensure that the paper is aligned to the right side of the tray. In addition, verify that the guides are adjusted tightly against the stack of paper and they do not wrinkle or bend the paper.

To clear a paper jam by opening the top cover of the printer

  1. Remove all paper from the output tray.
  2. Open the top cover. The carriage should return to its position on the right of the printer.
  3. If the carriage does not return to the right of the printer, turn off the printer before you remove the jammed paper.
  4. Remove any wrinkled paper by pulling the paper through the top of the printer.

After clearing the jam

  1. Close all covers of the printer.
  2. Press the RESUME button to continue the print job.
    note:
    The print job continues from the next page. Reprint the pages that were jammed in the printer.
Symptom
Cause
Solution
Paper jam in Tray 1
Skewed paper
Curled paper
Incorrectly stacked paper
Pull out Tray 1 from the printer.
Locate and remove the jammed paper from Tray 1.
Lower the output tray.
Replace Tray 1.
Paper jam in Tray 2
Skewed paper
Curled paper
Incorrectly stacked paper
Pull out Tray 2 from the printer.
Locate and remove the jammed paper from Tray 2.
If you cannot locate the jammed paper, turn off the printer and remove the power cord.
Lift the printer off Tray 2.
Remove the jammed paper from the bottom of the printer.
Place the printer back on top of Tray 2.
Paper jam in the rear access panel
Paper is too thick
Usage of unsupported media
Push the buttons on either side of the rear access panel.
Pull the panel out of the printer.
Remove the jammed paper by pulling it out with both hands.
Place the rear access panel back in the printer.

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