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HP 2000C Professional Series Color Printer - Using the Drive Roller Cleaner Kit

Introduction
The Drive Roller Cleaning Kit should be used if the printer has difficulty picking up or feeding paper. The drive rollers press against the paper to pick up and feed the paper through the printer. Media contaminants can accumulate on the drive rollers. When the printer attempts to pick up or feed paper, the contaminants cause the rollers to slip on the paper. By following the cleaning kit instructions below, the drive rollers of the printer spin and rub against the cleaning pad to clean the rollers. The Drive Roller Cleaning Kit can be ordered from HP Parts store. Click here to go to HP Parts Store at URL: http://www.hp.com/buy/parts. The following instructions are included with the cleaning kit.
Drive Roller Cleaning Kit instructions
The Drive Roller Cleaning Kit (C4530-67910)you requested is enclosed. This cleaning kit is designed to remove media contaminants from the drive rollers of the HP 2000C printer to restore paper pick up and feed.
  caution:
Please read all the instructions prior to starting.
  1. Turn off the printer (top button on the keypad) and remove any paper (see Figure 1).
  2. Lift the printer off of the accessory paper tray if it is installed. Accessory paper trays are optional; not all printers will have them.
  3. Lift the output tray until it stays in the up position (see Figure 2).
  4. Thoroughly wet the cleaning pad with tap water (room temperature). It should be wet all the way through.
  5. Place the cleaning pad in the input tray and push it in as far as possible (see Figure 2). The pad should be against the back wall and under the four black drive rollers in the input tray. Be sure to place the notch of the cleaning pad down as shown in Figure 2.
  6. Turn on the printer, keeping your hands clear of the paper path.
  7. Press and hold down the POWER button for about three seconds. Release the button when the bottom green light starts to flash (and the printer makes noise in an attempt to print).
  8. The printer will attempt to print a self-test. It will try to pick up paper three times and then indicate Out of Paper by flashing the amber (middle) light. As the printer tries to pick up paper, the rollers are being cleaned by rubbing on the cleaning pad (instead of picking up paper).
  9. Press and release the RESUME (bottom) button and the printer will try to pick up paper three more times.
  10. Repeat step 9 once more.
  11. Remove the cleaning pad and set it aside. Push the output tray down to its original position.
  12. Quickly (before the water starts to dry) place two sheets of clean Bond media (media without coatings or printing) into the input tray. Gilbert Bond with 25% cotton works well to “dry” the rollers and remove the wet contaminants.
  13. Press the RESUME (bottom) button again; the amber (middle) light should still be blinking. The printer should print two self-test pages. If the first sheet is not picked up, reverse the paper (so that the paper edge that was near the rollers is now furthest away). Sometimes the rollers make the paper too wet to pick up properly. The first few pages printed after the cleaning process will contain media contaminants from the cleaning process. It may be necessary to feed several pages through the printer to completely dry the rollers.
  14. Rinse the pad and store it in a "flat" position when the cleaning process is complete. It may be necessary to gently scrub the cleaning pad (a toothbrush might be helpful). Some stains will remain on the cleaning pad, even after gentle scrubbing. The pad can be used at a later time, if needed.
      Figure : Printer buttons and lights
    1. POWER button
    2. RESUME button
    3. Power light
    4. Attention light
    5. Activity light
      Figure : Cleaning pad insertion area
    1. Output tray (in the up position)
    2. Notch
    3. Cleaning pad
    4. Back wall of input tray
    5. Input tray

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