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HP 2500C Professional Series Color Printer - Printer Messages

Overview
The following table lists the typical error messages and some possible solutions.
Printer messages
  note:
Brackets [ ] in the Message column indicate variables.
Message
Explanation
Solution
OFFLINE
The printer is offline.
Press the Go button to set the printer online.
CANCELING JOB
The printer is canceling the current print job.
[COLOR] INK OUT, REPLACE CART
One of the ink cartridges (black, cyan, magenta, or yellow) is out of ink.
Replace the appropriate cartridge.
[COLOR] CART FAULTY, REPLACE
One of the ink cartridges (black, cyan, magenta, or yellow) is faulty.
Replace the appropriate cartridge.
[COLOR] CART MISSING, INSERT
One of the ink cartridges (black, cyan, magenta, or yellow) is missing.
Insert the appropriate cartridge.
[COLOR] PRNT-HD FAULTY, REPLACE
One of the printheads (black, cyan, magenta, or yellow) is faulty.
Replace the appropriate printhead.
[COLOR] PRNT-HD MISSING, INSERT
One of the printheads (black, cyan, magenta, or yellow) is missing.
Insert the appropriate printhead.
PRNT-HD ACCESS COVER OPEN
The printhead access cover is open.
Close the cover and press the Go button to resume printing.
TOP COVER OPEN
The top cover is open.
Close the cover and press the Go button to resume printing.
PAPER JAM, OPEN TOP COVER
There is paper jammed in the printer.
Open the top cover to remove paper. When finished, close the top cover and press the Go button to resume printing.
CARRIAGE JAM, OPEN TOP COVER
The carriage is jammed.
Open the top cover to clear obstruction. When finished, close the top cover and press the Go button to resume printing.
CARRIAGE JAM, OPEN ACC COVER
The carriage is jammed.
Open the printhead access cover to remove obstruction. When finished, close the printhead access cover and align printheads.
LEFT BACK PANEL OUT
The left side of the back panel has not been inserted properly.
Open the rear access door and ensure that the left side of the panel is properly installed.
RIGHT BACK PANEL OUT
The right side of the back panel has not been inserted properly.
Open the rear access door and ensure that the right side of the panel is properly installed.
TRAY 2 PAPER GUIDE REMOVED
One of the paper guides in Tray 2 has been removed.
Insert the missing paper guide back into Tray 2.
TRAY 3 OPEN OR GUIDE REMOVED
Tray 3 is either open or one of its paper guides has been removed.
Ensure that both paper guides are properly installed and that Tray 3 is inserted into the printer.
TRAY 1 LOAD [TYPE] [SIZE]
You have chosen to print from Tray 1 or the media you have selected differs from those in Trays 2 and 3.
Load the paper type and size as specified in the LCD panel and press the Go button to continue printing. You may set the printer to print with existing media in Tray 2 or Tray 3 by either pressing [Value] or the Go button without loading media in Tray 1.
MNL FEED LOAD [TYPE] [SIZE]
You have chosen to print through the rear manual feed.
Load the paper type and size as specified in the LCD panel into the rear manual feed located at the back of the printer and press the Go button to continue printing.
TRAY [NUMBER] EMPTY, LOAD and PRESS
The specified tray is empty.
Load the paper size and type which this tray has been set up for.
USE [TYPE] [SIZE] INSTEAD?
The media you have chosen differs from those in Trays 2 and 3 and you have either pressed [Value] or the Go button without loading media in Tray 1.
Press the Go button to print or [Value] to select other options.
Message
Explanation
Solution
PRESS THE GO BUTTON TO CONTINUE
To continue your present task, press the Go button.
MEDIA IN TRAY 1, REMOVE
The media in Tray 1 may not be the type or size that is specified in your current print job.
Remove the media in Tray 1 and press the Go button to resume printing.
If you wish to print through Tray 1, set your print setting to pick from Tray 1 and send the print job before putting media in Tray 1.
WRONG MEDIA TYPE, [ACTION]
The media type which the printer has detected is not the type specified in your print settings.
Do one of the following:
  • Press the Go button to continue printing.
  • Load the correct media and press the Go button.
  • Cancel the current print job by pressing the [Cancel Print] button.
UNEXPECTED PAPER SIZE
The specified paper size is different from the paper size in the selected input tray. The output was truncated to fit the paper in the printer. Some output may have been lost.
Reload the correct media into the tray and print again.
PRNT-HDS NOT ALIGNED
The printheads have not been aligned. For best print quality, align the printheads before the next print job.
Align the printheads.
NON HP [COLOR] CART
A non-HP ink cartridge has been detected. HP does not guarantee non-HP cartridges. The use of incompatible cartridges may disrupt the intricate printing system, potentially resulting in reduced print quality and even damaging the printer.
Use original HP ink cartridges.
[COLOR] CART NEAR EXPIRY
One of the ink cartridges (black, cyan, magenta, or yellow) is near expiration. To obtain optimum print quality, it is recommended that you do not use expired ink cartridges.
Be prepared to replace the mentioned color ink cartridge.
[COLOR] PRNT-HD NEAR EXPIRY
One of the printheads (black, cyan, magenta, or yellow) is near expiration. To obtain optimum print quality, it is recommended that you do not use expired printheads.
Be prepared to replace the mentioned printhead.
[COLOR] INK LOW
One of the ink cartridges (black, cyan, magenta, or yellow) is low on ink. You may still continue to print with this cartridge until the ink has totally run out.
Be prepared to replace the mentioned color ink cartridge.
ROTATE, REINSERT [NUMBER] PG TO TRAY [NUMBER]
The printer has finished printing one side of a 2-sided document. The pages need to be reloaded for printing to resume.
Remove the stated number of pages from Tray 1, rotate the pages and reload them into the specified tray, print side down. Press the Go button to continue printing. You can set the printer to pick from Tray 1 by loading the paper into Tray 1 and pressing the Go button.
REINSERT [NUMBER] PG TO TRAY [NUMBER]
The printer has finished printing one side of a 2-sided document. The pages need to be reloaded for printing to resume.
Remove the stated number of pages from Tray 1 and reload them into the specified tray, print side down. Press the Go button to continue printing. You can set the printer to pick from Tray 1 by loading the paper in Tray 1 and pressing the Go button.

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