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HP 2500C Professional Series Color Printers - Paper Jams and Paper Feed Issues

Printer does not pick up paper from the correct paper tray
Remember to perform the following:
  1. Configure the correct paper type setting in the HP 2500C series printer via the front Control Panel.
  2. Within the printer driver, select the appropriate paper type and size settings for the tray before printing.
  note:
If all trays contain the same size and type of media, the default order of use is Tray 3, Tray 2, and then Tray 1.
  note:
If Tray 1 is properly configured but the paper does not feed, try adding at least eight sheets of paper. If paper feeds from Tray 1 after adding the additional sheets of paper, the paper sensor for Tray 1 may be faulty.
Clearing paper jams
If paper is jammed in the printer, follow these instructions to clear the jam.
  1. Remove all media from Trays 1, 2, and 3. Pull out any visible stuck paper.
  2. Lift the top cover and pull out any paper that may be stuck.
  3. If unable to free the jammed paper, pull out the handle of the paper knob, pull the knob away from the printer, and rotate it to remove the paper (Figure 1).
    Figure : Rotating paper knob
  4. If the LCD still reports a paper jam, go to the back of the printer and lower the rear access door by lifting the two rear door latches.
  5. Remove the back panel by pressing the two catches inward (Figure 2).
  6. Pull out any paper that may be stuck inside.
    Figure : Removing back panel
  7. Replace the back panel and make sure that it fits securely.
  8. Close the rear access door and turn on the printer.
Tips for avoiding paper jams
  • Make sure that nothing is blocking the paper paths.
  • Do not overload the trays.
    • Tray 1 holds up to 10 sheets of paper.
    • Tray 2 holds up to 150 sheets of paper.
    • Tray 3 holds up to 250 sheets of paper.
  • Load the paper correctly.
  • Do not use paper that is curled or crumpled.
  • Try different brands of paper from different manufacturers.

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