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HP 2500C Professional Series Color Printer - Front Panel Light Configuration and LCD Error Messages

Front Control Panel
Control Panel Button
Description
GO
Places the printer either online or offline.
Allows the printer to resume printing after being offline. Clears most printer messages and places the printer online.
Allows the printer to continue printing with a warning message, such as TRAY x LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE.
Exits the control panel menus. (To save a selected control panel setting, first press the SELECT button.)
Displays non-recoverable error codes.
CANCEL JOB
Cancels the print job that the printer is processing. The time that it takes to cancel depends on the size of the print job. (Press it only once.)
MENU
Cycles through the control panel menus. To print a menu map from the control panel:
  1. Press MENU until "Self-Test Menu" appears.
  2. Press ITEM until "Print Menu Map" appears.
  3. Press SELECT to print the menu map.
ITEM
Cycles through the selected menu items.
VALUE
Cycles through the selected menu item values.
SELECT
Saves the selected value for that item. An asterisk (*) appears next to the selection, indicating that it is the new default. Default settings remain when the printer is switched off or reset, unless you reset all factory defaults from the "Resets" menu.
Prints the selected printer information page from the control panel.
LEDs
There are two lights or LEDs on the printer:
  • Ready LED green is lit up:
    • when the printer is printing
    • when the printer is in normal state
    • when the printer is online
  • Attention LED red blinks:
    • when the printer is in an error state
    • when the printer requires attention
Check the LEDs on the printer. If the red LED is blinking, this means that the printer is in an error state or requires attention. If both the LEDs are blinking, the printer is in a non-recoverable error state.
LCD error types
LCD Error Type
Solution
Recoverable Offline, INK LOW, etc.
(Messages are NOT coded)
The printer experienced an error that can be resolved by user intervention. Refer to the next matrix for solutions to recoverable errors.
Non-Recoverable ERROR CODE: XXXX
(Messages ARE coded)
The printer may have a hardware problem. Turn off the printer and turn it on again. If the message persists, call HP Customer Care.
Non-Recoverable Error
If the LCD panel displays a non-recoverable error message or if the printer is in a non-recoverable error state: Turn off the printer by pressing the POWER button. Remove all cables and wait for about 10 seconds. Reconnect the cables and power on the printer.
If the printer powers on and recovers from the error state, you should see the message READY on the LCD panel. Make sure that the tape covering the ink nozzles and electrical contacts on all of the printheads has been removed. If the error persists, it is recommended that you call HP Customer Care for assistance. Please have the following information ready:
  • the model
  • the printer serial number
  • the error code number
LCD error messages (Status, Warning and Recoverable errors))
Message
Explanation
Solution
OFFLINE
The printer is offline.
Press GO to set the printer online.
CANCELING JOB
The printer is canceling the current print job.
Wait for print job to cancel.
[COLOR] INK OUT, REPLACE CART
One of the ink cartridges (black, cyan, magenta, or yellow) is out of ink.
Replace the appropriate cartridge.
[COLOR] CART FAULTY, REPLACE
One of the ink cartridges (black, cyan, magenta, or yellow) is faulty.
Replace the appropriate cartridge.
[COLOR] CART MISSING, INSERT
One of the ink cartridges (black, cyan, magenta, or yellow) is missing.
Insert the appropriate cartridge.
[COLOR] PRNT-HD FAULTY, REPLACE
One of the printheads (black, cyan, magenta, or yellow) is faulty.
Replace the appropriate printhead.
[COLOR] PRNT-HD MISSING, INSERT
One of the printheads (black, cyan, magenta, or yellow) is missing.
Insert the appropriate printhead.
PRNT-HD ACCESS COVER OPEN
The Printhead Access Cover is open.
Close the cover to resume printing.
TOP COVER OPEN
The Top Cover is open.
Close the cover and press GO to resume printing.
PAPER JAM, OPEN TOP COVER
There is paper jammed in the printer.
Open the Top Cover to remove paper. When finished, close the Top Cover and press GO to resume printing.
CARRIAGE JAM, OPEN TOP COVER
The Carriage is jammed.
Open the Top Cover to clear the obstruction. When finished, close the Top Cover and press GO to resume printing.
CARRIAGE JAM, OPEN ACC COVER
The Carriage is jammed.
Open the Printhead Access Cover to remove the obstruction. When finished, close the Printhead Access Cover and align the printheads.
LEFT BACK PANEL OUT
The left side of the Back Panel has not been inserted properly.
Open the Rear Access Cover and ensure that the left side of the panel is properly installed.
RIGHT BACK PANEL OUT
The right side of the Back Panel has not been inserted properly.
Open the Rear Access Cover and ensure that the right side of the panel is properly installed.
TRAY 2 PAPER GUIDE REMOVED
One of the Paper Guides in Tray 2 has been removed.
Insert the Paper Guide back into Tray 2.
TRAY 3 OPEN OR GUIDE REMOVED
Tray 3 is either open or one of its Paper Guides has been removed.
Ensure that both the Paper Guides are properly installed and that Tray 3 is inserted into the HP 2500C series printer.
MNL FEED LOAD [TYPE] [SIZE]
You have chosen to print through Tray 1, or the media selected differs from those in Tray 2 and 3.
Load the paper type and size as specified in the LCD panel and press GO to continue printing. You may set the printer to print with existing media in Tray 2 or Tray 3 by either pressing [Value] or [Go] without loading media in Tray 1
TRAY [NUMBER] EMPTY, LOAD & PRESS GO
The specified tray is empty. Load the paper size and type for which this tray has been set.
Load the paper size and type for which this tray has been set.
PRESS TO CONTINUE
--
To continue the present task, press GO.
MEDIA IN TRAY 1, REMOVE
There is media in Tray 1 that may not be the type or size that is specified in the current print job.
Remove the media in Tray 1 and press GO to resume printing. To print through Tray 1, set the driver to pick from Tray 1 and send the print job before putting media in Tray 1.
Message
Explanation
Solution
UNEXPECTED PAPER SIZE
The specified paper size is different from the paper size in the selected input tray. The output was truncated to fit the paper in the printer. Some output may have been lost.
Reload the correct media into the tray and print again.
PRINT-HDS NOT ALIGNED
The printheads have not been aligned. For best print quality, align the printheads before the next print job.
Align the printheads.
NON HP [COLOR] CART
A non-HP color cartridge has been detected. HP does not guarantee non-HP cartridges. The use of incompatible cartridges may disrupt the intricate printing system, potentially resulting in reduced print quality and even printer damage.
Use original HP ink cartridges instead.
[COLOR] CART NEAR EXPIRATION
One of the ink cartridges (black, cyan, magenta or yellow) is near expiration. To obtain optimum print quality, it is recommended that you do not use expired ink cartridges.
Be prepared to replace the mentioned ink cartridge.
[COLOR] INK LOW
One of the ink cartridges (black, cyan, magenta, or yellow) is low on ink.
Be prepared to replace the mentioned ink cartridge. You may still continue to print with this cartridge until the ink has totally run out.

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