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HP 2000C Professional Series Color Printers - Paper Jams

Clearing Paper Jams
  1. Turn the printer off and back on to see if the printer can clear the paper jam. If not, proceed to the next steps.
  2. Turn the printer off and remove all the paper from the IN tray and OUT tray.
  3. Remove the OUT tray by lifting it up halfway and then pulling it out.
  4. Carefully pull the jammed paper out of the printer. The wheels will turn with the power off, allowing any paper caught in the wheels to be removed. If possible, pull the paper in the same direction that it was moving through the printer rather than pulling it out the way it fed in.
  5. After all the jammed paper is removed, replace the OUT tray and turn the power on.
clearing paper jams When Using the Accessory Paper Tray
  1. Turn the printer off and back on to see if the printer can clear the paper jam. If not, proceed to the next steps.
  2. Turn the printer off and remove all the paper from the IN tray and OUT tray.
  3. Remove the OUT tray by lifting it up halfway and then pulling it out.
  4. Lift the printer off the accessory paper tray and set the printer on its side.
  5. Carefully pull the jammed paper from the input slot on the bottom of the printer or from the output slot on the top of the tray. If possible, pull the paper in the same direction that it was moving through the printer or tray rather than pulling it out the way it fed in.
  6. Replace the OUT tray.
  7. Replace the printer on top of the accessory paper tray and turn the printer on.
Possible Causes and Solutions
Possible Cause
Solution
~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The paper is not properly loaded in the IN tray.
1. Remove the paper from the IN tray. Square the stack and reload it into the IN tray.
2. Make sure the paper width adjuster is snug against the left side of the paper stack but not bending it.
3. Make sure the paper length adjuster is snug against the end of the stack of paper but not bending it.
The IN tray is too full.
Remove some paper from the IN tray. The IN tray can hold up to a 0.63 inch (16 mm) stack of media. This is approximately 150 sheets of 20 lb. paper or 250 sheets for the accessory paper tray
The OUT tray is too full.
Remove some paper from the OUT tray. The OUT tray capacity is approximately 75 sheets of 20 lb. paper.
The paper is too long.
The printer does not operate properly with paper longer than 14 inches.
The paper does not meet the printer specifications.
Use paper that meets the printer specifications.
Different paper types, sizes, or weights are loaded in the IN tray at the same time.
Reload the printer using only one type, size, or weight of paper.
The paper path is being obstructed.
Look for and remove any obstruction in the paper path.
The accessory paper tray is improperly installed
Remove and reinstall the accessory paper tray using the three metal pegs on top of the tray to align the tray to the printer.

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