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HP 2000C Professional Series Color Printers - How to Print the Internal Tests

How to print the Self-Test and Diagnostic Page
Figure : Self-Test Page
Figure : Diagnostic Page
  1. Turn the printer on.
  2. Press and hold the Power button for five seconds. The printer will print one copy of the self-test and one copy of the diagnostic page.
      note:
    Another way to print the self-test and diagnostic page is to press and hold the Power button, press the Resume button one time, and release the Power button.
How to perform the cleaning routines
Figure : Cleaning Routine Page
The cleaning routines perform a surface clean on each printhead and "exercise" the ink delivery system by printing solid colors. Missing lines (white streaks) or missing dots may be eliminated from printed text or graphics after using one of the cleaning routines. There are three cleaning routine levels and a health check available to assess the printhead viability.
  1. Turn the printer on.
  2. Follow one of the options below to perform the desired cleaning routine.
    • To perform a printhead health check, press and hold the Power button, press the Resume button six times, and release the Power button.
    • To perform a standard cleaning, press and hold the Power button, press the Resume button seven times, and release the Power button.
    • To perform a deep cleaning, press and hold the Power button, press the Resume button eight times, and release the Power button.
    • To perform the most thorough cleaning, press and hold the Power button, press the Resume button nine times, and release the Power button.
        note:
      All of the cleaning routine printouts look the same. They differ only in the amount of ink used. All the cleaning routines will deplete the ink supply, so use them sparingly.
      The cleaning routines can also be run from the HP 2000C Toolbox.
How to print only the diagnostic page
  1. Turn the printer on.
  2. Press and hold the Power button, press the Resume button five times, and release the Power button. The printer will print one copy of the diagnostic page.
How to read the diagnostic page
Section one: Printer information
Elements in this area provide specific data about the printer itself.
  • Model: Printer model name and number
  • Version: Firmware version number
  • S/N Printer: Printer and carriage serial number
  • Service ID Number: Service identification number
  • Optional Paper Tray Installed: yes or no.
  • Pages Printed: Number of pages printed.
Section two: Font information
This section lists the bitmap fonts included in the printer’s firmware. The diagnostic page identifies point sizes available for each font, which fonts are proportional, and which fonts are fixed-pitch. Verify that all the fonts are printed clearly.
Section three and four: Printhead and ink cartridge information
Elements in this area diagnose problems with the printheads and ink cartridges. Included in this area are the approximate total pages printed for each printhead and ink cartridge. This number increments every 100 pages for the printheads and every 25 pages for the ink cartridges.
The Nozzles Disabled section identifies exactly how many nozzles failed to fire on each printhead. Printheads with three or fewer disabled nozzles should not exhibit print quality problems.
The graphic under Printhead Status illustrates the health of each printhead. The graphic under Ink Cartridge Level illustrates how much ink remains in each ink cartridge.
How to perform the print skew test
  1. The diagnostic page has the print skew information built into the printout. Print the diagnostic page using the instructions above.
  2. Without creasing the paper, fold the paper so that the "C" located on the lower-left corner of the paper meets the "A" located in the upper-left corner. Align the left edges of the paper.
  3. Evaluate the print skew.
    1. If the vertical line left of the "A" falls on or between the two vertical lines left of the "C," the print skew is within the product specification. No further testing is required.
    2. If the vertical line left of the "A" does not fall on or between the two vertical lines left of the "C," the print skew is out of specification. Repeat the procedure on a second printout. If the print skew is out of specification on the second printout, try the following:
      • Remove the paper and then reload it. Make sure the paper guides are snug against the paper and that the paper is snug against the right edge of the IN tray.
      • Check to make sure that only one type of paper is loaded in the IN tray.
      • Make sure the paper weight falls between 16 and 42 lb.
      • Try a different type of paper.
    3. If the problem persists, call HP Customer Care.

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