hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP DeskJet 1100C Series Printers - How to Print The Internal Tests

Printing The Internal Test Pages
To make sure that the printer is working properly, print one of the internal test pages below. Begin by loading letter-size or A4 paper into the printer. The printer can print the internal test pages without being connected to a computer.
Printing A Sample Page (Self-test)
The sample page verifies that the printer is set up and working properly.
  1. Press the Power button to turn the printer off, and then turn it on again.
  2. Press the Resume button and release it when it starts to blink.
Printing A Diagnostic Test Page
The information on the diagnostic test page is useful when troubleshooting printer issues.
  1. Press the Power button to turn on the printer.
  2. Press and hold the Power button, press the Resume button four times, and then release the Power button.
Printing Continuous Diagnostic Test Pages
  1. Turn the printer on.
  2. Press and hold the Power button, press the Resume button five times, and then release the Power button.
  3. To stop printing the continuous diagnostic test pages, turn off the printer.
PRINTING A CLEAN TEST PAGE
The patterns and colors on the clean test page are useful when troubleshooting ink cartridge issues.
  1. Turn the printer on.
  2. Press and hold the Power button, press the Resume button seven times, and then release the Power button.
      note:
    The three colored horizontal lines (cyan, magenta, and yellow) near the top of the page should be the same color as the three colored dots or squares on the color ink cartridge (51641A).
PRINTING THE SOFTWARE COMMUNICATIONS DIAGNOSTIC TEST PAGE
The software communications diagnostic test verifies that the printer is properly connected to the host computer. It will also bypass any communication conflict that may be caused by a Windows setting in the host computer.
  note:
The HP DeskJet 1100C printer driver must be installed to perform the software diagnostic test.
The software communications diagnostic test must be run from a true MS-DOS (R) prompt and not from the MS-DOS shell inside Windows 3.1x or Windows 95.
The software communication diagnostic test is not available on Windows NT 4.0 computers.
  1. In Windows 3.1x, select File, Exit Windows, and choose OK. In Windows 95, select Start, Shutdown, Restart in the MS-DOS mode, and choose Yes.
  2. If the HP DeskJet 1100C printer is connected to LPT1, at the DOS prompt, type C:\WINDOWS\SYSTEM\HPW4TEC.EXE and press ENTER.
      note:
    If the HP DeskJet 1100C printer is connected to another port, such as LPT2, at the DOS prompt, type:
    C:\WINDOWS\SYSTEM\HPW4TEC.EXE /P2 and press ENTER. The diagnostic software will search for a printer on LPT2.
    If the printer is connected to LPT3, type /P3 at the end of the command line.
  3. When the printer is detected, press ENTER to print the software diagnostic test page. "Your Printer Works!" will print out at the printer in all 3 colors, (cyan, magenta, and yellow), and black.
  4. In addition to printing the software communication diagnostic test page, this test will display the following information on the monitor:
    • HP DeskJet 1100C is detected on LPT1.
    • Firmware revision number, for example 05.16.
    • Service ID number such as 97328.
    • PC port setting: ECP or Centronics.
    • Communications mode of the printer driver: Bidirectional or Unidirectional.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag United States

hp-detect-load-my-device-portlet

Actions
Loading...