This customer statement aims to inform individuals of a printer/print cartridge problem with the HP 78 Inkjet print cartridge and printer models HP Deskjet 970, 930, 950, 1220, HP Photosmart P1000/1100,1000,1200,1300 series, HP Officejet G, and K series.
Symptoms include the following:
An “Incorrect Color Cartridge Installation” message on the computer screen.
Flashing cartridge light on the printer (indicative of a defective color cartridge).
The error “Remove and check black or color cartridge” appears on the front panel.
In most cases the printer will print without any problems. If encountering these symptoms, perform normal corrections for print cartridge rejection. Refer to the instructions below.