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HP Printers - Install and Use the HP Smart App (Windows 10)

This document is for HP printers and the HP Smart app for Windows 10 computers.
The HP Smart app includes tools to print, scan, check ink levels, and set up your printer on a wireless network.
An HP account might be required to use some HP Smart features. If you do not have an account, you can create one during the software installation process.
This document is for the HP Smart app on Windows 10. If you are using Mac or a mobile device, go to Install and Use the HP Smart App (Mac) or Install and Use the HP Smart App (Android, iOS).
The HP Smart app icon

Step 1: Install the HP Smart app

Install the HP Smart app, and then add your printer.
  1. On your Windows 10 device, go to HP Smart (in English) to get the app from the Windows Store, and then follow the on-screen instructions to download and install the app.
    Disconnect from a Virtual Private Network (VPN) connection before downloading.
  2. After the installation completes, open the HP Smart app.
  3. On the Welcome screen, click Continue, and then Yes.
    It allows HP Smart app to collect usage data.
  4. Click one of the following options, depending on your requirement:
    • Set Up a New Printer: Set up a new printer or connect to a printer that has already been set up.
    • Sign in: Create an HP account or sign in to your HP account to use HP Smart features. If prompted for account verification, follow the on-screen steps to find the verification code.
    • Skip for now: Go to the Home screen of the HP Smart app.
  5. On the home screen, click Add Printer or Plus sign.
    HP Smart searches for printers in wireless setup mode or printers that are already connected.
    • Printer in Wireless setup mode: HP Smart lists the printer with model name and Set Up option.
    • Wireless or Ethernet connected printers: HP Smart lists the printer with model name and IP address.
    • USB connected printer: HP Smart lists the printer with model name and USB port.
  6. Select your printer, and then click Continue.
  7. If HP Smart fails to search your printer in initial search, click Set Up a New Printer and choose a method to connect, and then click Continue.
    The Printer Setup screen
  8. Follow the on-screen prompts to complete the setup.
If your printer is still not detected, close and open the HP Smart app, and then add your printer again.

Step 2: Print or scan documents and photos

On the HP Smart app home screen, click a tile to print or scan an item from your printer, or scan images with your Windows 10 device's camera.
The HP Smart app home screen

Step 3: Manage printer preferences, messages, and supplies

From the home screen, view the printer status and access your HP Instant Ink dashboard, or access printer information, printer reports, or maintenance tasks.
Printer information, reports, and tools vary by printer.
  • View printer status: Confirm your printer is ready for use. A yellow caution triangle displays when the printer needs attention.
  • Check ink or toner levels and order supplies: View the estimated ink or toner levels on the home screen. To order supplies, click your printer, click Supply Status, and then click Order Supplies.
  • Access the HP Instant Ink dashboard: Click the HP Instant Ink tile to open your HP Instant Ink dashboard or enroll your printer in HP Instant Ink.
  • Print reports and access tools: Click your printer, and then click Printer Reports to print reports such as a Printer Status Report, Network Configuration Page, or Print Quality Report. Click Print Quality Tools to perform maintenance actions on the printer.
  • View wireless status and information: Click your printer, and then click Network Information to view information such as the printer's IP address, Wi-Fi Direct name, and network status.
  • View a list of print jobs: Click your printer, and then click See What's Printing to view recent print jobs.
    Not all printer models support this feature.
  • Access the printer's Embedded Web Server (EWS): Click your printer, and then click Advanced Settings to open the printer's Embedded Web Server (EWS).
  • Forget a printer: Right-click your printer, and then click Forget this printer to remove a printer from the home screen.
  • Quick Reference: Click your printer, and then click Quick Reference to open the printer’s Essentials page or printer homepage.

Step 4: Learn about additional features and resources

From the HP Smart app home screen, explore additional features of the HP Smart app and access support resources from HP.
Some features might not be available for your printer.
  • Print Anywhere: Use your mobile device to send print jobs over the internet when you are away from your printer. Available on select HP printers. Go to Print Anywhere with the HP Smart App for more information.
  • Smart Tasks: Create shortcuts for printing, emailing, or saving files from the HP Smart app. Go to Using Smart Tasks for more information.
  • Mobile Fax: Send faxes from your Windows 10 computer to a fax machine or fax-capable printer. Go to Sending Faxes with the HP Smart app for more information.
  • Printables: Access free printable content for children, such as learning worksheets, coloring pages, puzzles, and reading material.
  • Help & Support: Learn about HP Smart, printer and connection information, how to print, scan and share, links to additional help and support, and get fast and free assistance from our Virtual Agent. Virtual Agent languages supported are English, Spanish, German, Dutch, French, Japanese, Simplified Chinese, and Portuguese.
  • Diagnose & Fix: Use this automated tool to quickly resolve printing and scanning problems.
  • Settings: Personalize your home screen and get further information such as privacy statements, data collection agreements, feedback opportunities, and more.
  • Activity: Access Activity Center to view ongoing activity for Print, Smart Task, Mobile Fax, and view notifications for your HP Account or HP supply.
  • My HP Account: Access you're my HP Account where you can manage account, add your printers, and manage HP benefits. The content might vary based on your account type.

Frequently asked questions (FAQs)

Read the following sections for more information about using the app and troubleshooting issues.

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