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HP OfficeJet Pro 9010, 9020 Printers - Replacing Ink Cartridges

This document is for HP OfficeJet Pro 9010, 9010e, 9012, 9013, 9014, 9014e, 9015, 9015e, 9016, 9018, 9018e, 9019, 9020, 9020e, 9022, 9022e, 9023, 9025, 9025e, 9026, 9028, OfficeJet 9012, 9012e, and Premier All-in-One printers.

This document contains steps for replacing the ink cartridges.

Replace the ink cartridges

Replace any low or empty ink cartridges.

Turn on the printer.
Open the ink cartridge access door.

The carriage moves to the center of the printer.
Wait until the carriage stops moving before you continue.
Push in on the front of the ink cartridge to release it, and then pull it toward you to remove it from its slot.
Remove the new ink cartridge from its package.
Hold the new ink cartridge so that the ink cartridge contacts face the printer.
Slide the new ink cartridge into its slot, and then gently push it forward until it snaps into place. Make sure the letter on the ink cartridge matches the letter on the slot.

caution:
Do not lift the latch handle on the carriage to insert ink cartridges. Doing so could cause the printhead or ink cartridges to be incorrectlyseated, which could damage the print mechanism and cause printing problems.
Repeat these steps to install any other new ink cartridges.
Close the ink cartridge access door.

Frequently asked questions (FAQs)

Review the list of frequently asked questions about replacing the ink cartridges.

Which ink cartridges work with my printer?

In the following table, find the ink cartridge names that match the country/region where the printer was purchased.

HP OfficeJet Pro 9010 and Premier printers

Ink cartridge description	United States and Canada	Europe, Africa, CIS, and Middle East	Latin America	Asia Pacific and Japan
Black ink cartridge	HP 962 Black	HP 963 Black	HP 964 Black	HP 965 Black
Cyan ink cartridge	HP 962 Cyan	HP 963 Cyan	HP 964 Cyan	HP 965 Cyan
Magenta ink cartridge	HP 962 Magenta	HP 963 Magenta	HP 964 Magenta	HP 965 Magenta
Yellow ink cartridge	HP 962 Yellow	HP 963 Yellow	HP 964 Yellow	HP 965 Yellow

HP OfficeJet Pro 9020 printers

Ink cartridge description	United States and Canada	Europe, Africa, CIS, and Middle East	Latin America	Asia Pacific and Japan
Black ink cartridge	HP 962 Black HP 966XL Black	HP 963 Black HP 967XL Black	HP 964 Black HP 968XL Black	HP 965 Black HP 969XL Black
Cyan ink cartridge	HP 962 Cyan	HP 963 Cyan	HP 964 Cyan	HP 965 Cyan
Magenta ink cartridge	HP 962 Magenta	HP 963 Magenta	HP 964 Magenta	HP 965 Magenta
Yellow ink cartridge	HP 962 Yellow	HP 963 Yellow	HP 964 Yellow	HP 965 Yellow