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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Номер документа: c06199784

Версия: 1

ПК-трансформеры HP Spectre 13, 15 x360 - Монитор не включается при касании сенсорной панели для вывода компьютера из спящего режима

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Дата выпуска : 04-Dec-2018

Последнее обновление : 06-Dec-2018

DESCRIPTION
Монитор не включается при касании сенсорной панели для вывода компьютера из спящего режима. При выводе компьютера из спящего режима (S3) монитор можно включить с помощью клавиатуры и кнопки питания, но не сенсорной панели.

ПРИМЕНЕНИЕ
Информация в этом документе применима к следующему:
Компьютеры:
  • Серия ПК-трансформеров HP Spectre 13-ap0000 x360
  • Серия ПК-трансформеров HP Spectre 15-df000 x360, комплектация на заказ
  • Серия ПК-трансформеров HP Spectre 15t-df000 x360, комплектация на заказ
  • Серия ПК-трансформеров HP Spectre 15t-df100 x360, комплектация на заказ
Операционные системы:
  • Microsoft Windows 10 RS4 (версия 1803)
РЕШЕНИЕ
Обновите драйвер сенсорной панели для устранения этой неполадки. Выберите соответствующую ссылку ниже, чтобы просмотреть доступное для загрузки программное обеспечение и драйверы для вашего компьютера.
  1. Нажмите на знак "плюс" (+), чтобы открыть раздел Драйвер-Клавиатура, мышь и устройства ввода.
  2. Выберите последний выпуск драйвера сенсорной панели Synaptics TouchPad (Windows 10 v1803).
  3. Выберите Сведения под названием пакета SoftPaq, чтобы просмотреть инструкции по установке.
ПРИМЕЧАНИЕ. Драйвер также доступен для загрузки через Центр обновления Windows.

Hardware platforms affected : HP Spectre x360 - 13-ap0000nb, HP Spectre x360 - 13-ap0000nc, HP Spectre x360 - 13-ap0000ns, HP Spectre x360 - 13-ap0000nv, HP Spectre x360 - 13-ap0000nw, HP Spectre x360 - 13-ap0000ur, HP Spectre x360 - 13-ap0001nb, HP Spectre x360 - 13-ap0001nq, HP Spectre x360 - 13-ap0001nu, HP Spectre x360 - 13-ap0001nv, HP Spectre x360 - 13-ap0001nw, HP Spectre x360 - 13-ap0002ne, HP Spectre x360 - 13-ap0002nn, HP Spectre x360 - 13-ap0002nu, HP Spectre x360 - 13-ap0002nw, HP Spectre x360 - 13-ap0003nb, HP Spectre x360 - 13-ap0003nw, HP Spectre x360 - 13-ap0004na, HP Spectre x360 - 13-ap0004ne, HP Spectre x360 - 13-ap0004no, HP Spectre x360 - 13-ap0004ns, HP Spectre x360 - 13-ap0004nw, HP Spectre x360 - 13-ap0004ur, HP Spectre x360 - 13-ap0005ne, HP Spectre x360 - 13-ap0005nn, HP Spectre x360 - 13-ap0005nw, HP Spectre x360 - 13-ap0006nu, HP Spectre x360 - 13-ap0006nw, HP Spectre x360 - 13-ap0006nx, HP Spectre x360 - 13-ap0006ur, HP Spectre x360 - 13-ap0007na, HP Spectre x360 - 13-ap0007ne, HP Spectre x360 - 13-ap0007ur, HP Spectre x360 - 13-ap0008ca, HP Spectre x360 - 13-ap0008no, HP Spectre x360 - 13-ap0008nu, HP Spectre x360 - 13-ap0009nc, HP Spectre x360 - 13-ap0009ne, HP Spectre x360 - 13-ap0009nl, HP Spectre x360 - 13-ap0009no, HP Spectre x360 - 13-ap0010ne, HP Spectre x360 - 13-ap0011na, HP Spectre x360 - 13-ap0011ne, HP Spectre x360 - 13-ap0012ne, HP Spectre x360 - 13-ap0012no, HP Spectre x360 - 13-ap0012ur, HP Spectre x360 - 13-ap0013ur, HP Spectre x360 - 13-ap0014na, HP Spectre x360 - 13-ap0014ur, HP Spectre x360 - 13-ap0015na, HP Spectre x360 - 13-ap0015ur, HP Spectre x360 - 13-ap0016ng, HP Spectre x360 - 13-ap0016ur, HP Spectre x360 - 13-ap0017ur, HP Spectre x360 - 13-ap0018ur, HP Spectre x360 - 13-ap0019ur, HP Spectre x360 - 13-ap0020ur, HP Spectre x360 - 13-ap0021ur, HP Spectre x360 - 13-ap0040ca, HP Spectre x360 - 13-ap0043dx, HP Spectre x360 - 13-ap0050ca, HP Spectre x360 - 13-ap0051la, HP Spectre x360 - 13-ap0073tu, HP Spectre x360 - 13-ap0075tu, HP Spectre x360 - 13-ap0080tu, HP Spectre x360 - 13-ap0083tu, HP Spectre x360 - 13-ap0085tu, HP Spectre x360 - 13-ap0087tu, HP Spectre x360 - 13-ap0089tu, HP Spectre x360 - 13-ap0090tu, HP Spectre x360 - 13-ap0092tu, HP Spectre x360 - 13-ap0098tu, HP Spectre x360 - 13-ap0099tu, HP Spectre x360 - 13-ap0100nd, HP Spectre x360 - 13-ap0100tu, HP Spectre x360 - 13-ap0101ng, HP Spectre x360 - 13-ap0102ng, HP Spectre x360 - 13-ap0104ng, HP Spectre x360 - 13-ap0104tu, HP Spectre x360 - 13-ap0109ng, HP Spectre x360 - 13-ap0110ng, HP Spectre x360 - 13-ap0121ng, HP Spectre x360 - 13-ap0122ng, HP Spectre x360 - 13-ap0180nd, HP Spectre x360 - 13-ap0303ng, HP Spectre x360 - 13-ap0304ng, HP Spectre x360 - 13-ap0317ng, HP Spectre x360 - 13-ap0509nz, HP Spectre x360 - 13-ap0589na, HP Spectre x360 - 13-ap0590na, HP Spectre x360 - 13-ap0599na, HP Spectre x360 - 13-ap0809nz, HP Spectre x360 - 13-ap0998nb, HP Spectre x360 - 13-ap0999nb, HP Spectre x360 - 15-df000 CTO, HP Spectre x360 - 15-df0000nf, HP Spectre x360 - 15-df0000no, HP Spectre x360 - 15-df0000nv, HP Spectre x360 - 15-df0000nx, HP Spectre x360 - 15-df0000tx, HP Spectre x360 - 15-df0000ur, HP Spectre x360 - 15-df0001nf, HP Spectre x360 - 15-df0001nv, HP Spectre x360 - 15-df0001nx, HP Spectre x360 - 15-df0001tx, HP Spectre x360 - 15-df0002na, HP Spectre x360 - 15-df0002nf, HP Spectre x360 - 15-df0002no, HP Spectre x360 - 15-df0002nx, HP Spectre x360 - 15-df0002tx, HP Spectre x360 - 15-df0003nc, HP Spectre x360 - 15-df0003nx, HP Spectre x360 - 15-df0003tx, HP Spectre x360 - 15-df0004na, HP Spectre x360 - 15-df0004nc, HP Spectre x360 - 15-df0004ne, HP Spectre x360 - 15-df0004tx, HP Spectre x360 - 15-df0005na, HP Spectre x360 - 15-df0005ne, HP Spectre x360 - 15-df0005nf, HP Spectre x360 - 15-df0005no, HP Spectre x360 - 15-df0005tx, HP Spectre x360 - 15-df0006na, HP Spectre x360 - 15-df0006tx, HP Spectre x360 - 15-df0007tx, HP Spectre x360 - 15-df0008ca, HP Spectre x360 - 15-df0008nc, HP Spectre x360 - 15-df0008tx, HP Spectre x360 - 15-df0009nc, HP Spectre x360 - 15-df0009nf, HP Spectre x360 - 15-df0009tx, HP Spectre x360 - 15-df0010ca, HP Spectre x360 - 15-df0010nf, HP Spectre x360 - 15-df0010tx, HP Spectre x360 - 15-df0011na, HP Spectre x360 - 15-df0011nf, HP Spectre x360 - 15-df0011tx, HP Spectre x360 - 15-df0012na, HP Spectre x360 - 15-df0012tx, HP Spectre x360 - 15-df0013dx, HP Spectre x360 - 15-df0013tx, HP Spectre x360 - 15-df0014tx, HP Spectre x360 - 15-df0015tx, HP Spectre x360 - 15-df0015ur, HP Spectre x360 - 15-df0016na, HP Spectre x360 - 15-df0016tx, HP Spectre x360 - 15-df0017tx, HP Spectre x360 - 15-df0018tx, HP Spectre x360 - 15-df0019tx, HP Spectre x360 - 15-df0020tx, HP Spectre x360 - 15-df0021tx, HP Spectre x360 - 15-df0023dx, HP Spectre x360 - 15-df0025na, HP Spectre x360 - 15-df0025nb, HP Spectre x360 - 15-df0026na, HP Spectre x360 - 15-df0027nb, HP Spectre x360 - 15-df0028na, HP Spectre x360 - 15-df0028nb, HP Spectre x360 - 15-df0032nb, HP Spectre x360 - 15-df0037ur, HP Spectre x360 - 15-df0038ur, HP Spectre x360 - 15-df0044nb, HP Spectre x360 - 15-df0062nb, HP Spectre x360 - 15-df0065nr, HP Spectre x360 - 15-df0068nr, HP Spectre x360 - 15-df0100nd, HP Spectre x360 - 15-df0104ng, HP Spectre x360 - 15-df0106ng, HP Spectre x360 - 15-df0126ng, HP Spectre x360 - 15-df0180no, HP Spectre x360 - 15-df0303ng, HP Spectre x360 - 15-df0304ng, HP Spectre x360 - 15-df0322ng, HP Spectre x360 - 15-df0400nz, HP Spectre x360 - 15-df0500nd, HP Spectre x360 - 15-df0590na, HP Spectre x360 - 15-df0599na, HP Spectre x360 - 15-df0707nz, HP Spectre x360 - 15-df0709nz, HP Spectre x360 - 15-df0757nz, HP Spectre x360 - 15-df0797nz, HP Spectre x360 - 15-df0800no, HP Spectre x360 - 15-df0800nz, HP Spectre x360 - 15-df0801no, HP Spectre x360 - 15-df0850nz, HP Spectre x360 - 15-df0900nz, HP Spectre x360 - 15-df0950nz, HP Spectre x360 - 15-df0999nb, HP Spectre x360 - 15t-df000 CTO, HP Spectre x360 - 15t-df100 CTO

Повережденные операционные системы : Не применимо

Поврежденное программное обеспечение : Не применимо

Идентификатор Перекрестной Ссылки Информационной Поддержки : IA06198304

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.


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