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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c06557043

版本: 1

OMEN by HP 15、17 膝上型電腦 - 無法使用「OMEN」鍵啟動 OMEN Command Center

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

發行日期 : 06-Feb-2020

上次更新日期 : 18-Feb-2020

DESCRIPTION
無法使用鍵盤上的 OMEN 鍵啟動 OMEN Command Center。鍵盤上有獨立 OMEN 鍵的電腦將會出現此問題。此問題會發生是因為 HP System Event Utility 未正確安裝。
鍵盤上的 OMEN 鍵。

範圍
本文件的資訊適用於下列項目:
電腦:
  • OMEN by HP 15-ax000 膝上型電腦系列
  • OMEN by HP 15-ax100 膝上型電腦系列
  • OMEN by HP 15-ax200 膝上型電腦系列
  • OMEN by HP 15-ce000 膝上型電腦系列
  • OMEN by HP 15-ce100 膝上型電腦系列
  • OMEN by HP 15-dc0000 膝上型電腦系列
  • OMEN by HP 15-dc1000 膝上型電腦系列
  • OMEN by HP 15-dh0000 膝上型電腦系列
  • OMEN by HP 17-an000 膝上型電腦系列
  • OMEN by HP 17-an100 膝上型電腦系列
  • OMEN by HP 17-cb0000 膝上型電腦系列
  • OMEN by HP 17-w000 膝上型電腦系列
  • OMEN by HP 17-w100 膝上型電腦系列
  • OMEN by HP 17-w200 膝上型電腦系列
  • OMEN X by HP 17-ap000 膝上型電腦系列
  • OMEN X by HP 17-ap200 膝上型電腦系列
  • OMEN X by HP 2S 15-dg0000 膝上型電腦系列
作業系統:
  • Microsoft Windows 10 RS5(1809 版)
  • Microsoft Windows 10 RS4(1803 版)
  • Microsoft Windows 10 19H1(1903 版)
解決方案
若要解決此問題,請參閱下列連結,從 Microsoft Store 下載並安裝 HP System Event Utility。

Hardware platforms affected : OMEN X by HP 17-ap000 Laptop PC, OMEN X by HP 17-ap200 Laptop PC, OMEN X by HP 2S 15-dg0000 Laptop PC series, OMEN by HP 15-ax000 Laptop PC series, OMEN by HP 15-ax100 Laptop PC series, OMEN by HP 15-ax200 Laptop PC series, OMEN by HP 15-ce000 Laptop PC series, OMEN by HP 15-ce100 Laptop PC series, OMEN by HP 15-dc0000 Laptop PC series, OMEN by HP 15-dc1000 Laptop PC series, OMEN by HP 15-dh0000 Laptop PC series, OMEN by HP 17-an000 Laptop PC, OMEN by HP 17-an100 Laptop PC, OMEN by HP 17-cb0000 Laptop PC, OMEN by HP 17-w000 Laptop PC series, OMEN by HP 17-w100 Laptop PC series, OMEN by HP 17-w200 Laptop PC series

受影響的作業系統 : 不適用

受影響的軟體 : 不適用

支援通訊交互參照 ID : IA06543060

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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