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HP 顧客貼心服務 - 知識庫

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c06448838

版本: 1

HP EliteBook x360 1040 G6 筆記型電腦、HP Thunderbolt 擴充基座 G2 - 插入擴充基座後,電腦從待機模式恢復時會出現空白藍色畫面

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

發行日期 : 17-Sep-2019

上次更新日期 : 17-Sep-2019

DESCRIPTION
打開護蓋或按下電源按鈕從待機模式恢復後,電腦會顯示為當機(顯示器呈現全藍畫面,僅顯示滑鼠游標)。如果您插入擴充基座時,電腦處於新型待機狀態,則插入 HP Thunderbolt G2 擴充基座並連接裝置後,會出現此問題。
圖 1.從待機模式恢復後,顯示器呈現全藍畫面

範圍
本文件的資訊適用於下列項目:
擴充基座:
  • HP Thunderbolt 擴充基座 120W G2
  • HP Thunderbolt 擴充基座 120W G2(附音訊)
  • HP Thunderbolt 擴充基座 230W G2
  • HP Thunderbolt 擴充基座 G2 複合式纜線
  • HP Thunderbolt 擴充基座 G2(附複合式纜線)
電腦:
HP EliteBook x360 1040 G6 筆記型電腦
作業系統:
Microsoft Windows 10 RS5(版本 1809)
解決方案
拔除擴充基座以復原,然後再重新插入擴充基座。

Hardware platforms affected : HP EliteBook x360 1040 G6 Notebook PC, HP Thunderbolt Dock 120W G2, HP Thunderbolt Dock 120W G2 with Audio, HP Thunderbolt Dock 230W G2, HP Thunderbolt Dock G2 Combo Cable, HP Thunderbolt Dock G2 with Combo Cable

受影響的作業系統 : 不適用

受影響的軟體 : 不適用

支援通訊交互參照 ID : IA06365458

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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