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SUPPORT COMMUNICATION- 客戶諮詢

文件 ID: c06135157

版本: 1

諮詢: HP Elite x2 1013 G3 平板電腦 ─ 藍色螢幕上顯示 "DRIVER_IRQL_NOT_LESS_OR_EQUAL" 錯誤代碼

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

發行日期 : 05-Sep-2018

上次更新日期 : 05-Sep-2018

DESCRIPTION
解除銜接電腦與 HP Elite 90W Thunderbolt 3 Dock 後,顯示下列錯誤訊息。 此問題是由相機驅動程式所造成。
停止代碼 DRIVER_IRQL_NOT_LESS_OR_EQUAL
失敗項目: CSI2HostControllerDriver.sys
停止代碼範例

範圍
本文件的這項資訊適用於下列項目:
配件:
HP Elite 90W Thunderbolt 3 銜接基座
電腦:
  • HP Elite x2 1013 G3 平板電腦
  • HP Elite x2 1013 G3 平板電腦(含鍵盤)
作業系統:
  • Microsoft Windows 10 TH2(1511 版)
  • Microsoft Windows 10 TH1(1507 版)
  • Microsoft Windows 10 RS4(1803 版)
  • Microsoft Windows 10 RS3(1709 版)
  • Microsoft Windows 10 RS2(1703 版)
  • Microsoft Windows 10 RS(1607 版)
解決方案
若要解決此問題,請下載並安裝下列 SoftPaq 以更新驅動程式:
SoftPaq 描述
版本資訊
下載 SoftPaq
Intel IPU3 相機驅動程式
版本: 30.15063.6.6082
修訂版: A
附註:
此軟體可能有更新的版本。 請在此處檢查是否有較新版本: http://www.hp.com/drivers

Hardware platforms affected : HP Elite 90W Thunderbolt 3 Dock, HP Elite x2 1013 G3 Tablet, HP Elite x2 1013 G3 Tablet with Keyboard

受影響的作業系統 : 不適用

受影響的軟體 : 不適用

支援通訊交互參照 ID : IA06126057

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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