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SUPPORT COMMUNICATION- 客戶諮詢

文件 ID: c06135155

版本: 1

諮詢: HP EliteBook G4 與 G5 筆記型電腦 - 重新啟動時電腦懸置並出現黑色畫面,而風扇仍全速運轉

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

發行日期 : 05-Sep-2018

上次更新日期 : 05-Sep-2018

DESCRIPTION
重新啟動時,電腦間歇性暫停。 發生此問題時,顯示器空白(黑色)且風扇速度是 100%。
更新 BIOS 或更新 TPM 後,第一次重新啟動可能發生此問題。 如果已啟用自動切換 LAN/WLAN 且已連接區域網路纜線,就會發生此問題。

範圍
本文件的資訊適用於以下裝置:
電腦:
  • HP EliteBook 820 G4 筆記型電腦
  • HP EliteBook 828 G4 筆記型電腦
  • HP EliteBook 830 G5 筆記型電腦
  • HP EliteBook 836 G5 筆記型電腦
  • HP EliteBook 840 G4 筆記型電腦
  • HP EliteBook 840 G5 醫療版筆記型電腦
  • HP EliteBook 840 G5 筆記型電腦
  • HP EliteBook 840r G4 筆記型電腦
  • HP EliteBook 846 G5 筆記型電腦
  • HP EliteBook 846r G4 筆記型電腦
  • HP EliteBook 848 G4 筆記型電腦
  • HP EliteBook 850 G4 筆記型電腦
  • HP EliteBook 850 G5 筆記型電腦
解決方案
請插上並拔除 AC 變壓器來復原系統。 拔除變壓器後,系統將會正常啟動。
使用下列其中一個選項來防止問題發生:
選項 1: 停用 LAN/WLAN 自動切換。
選項 2: 拔除 LAN 電纜。
當有永久解決方案可用時,本文件將會隨之更新。

Hardware platforms affected : HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 836 G5 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Healthcare Edition Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846 G5 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 846r G4 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook 850 G5 Notebook PC Bundle, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation

受影響的作業系統 : 不適用

受影響的軟體 : 不適用

支援通訊交互參照 ID : IA06125511

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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