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HP 顧客貼心服務 - 知識庫

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SUPPORT COMMUNICATION- 客戶諮詢

文件 ID: c06135150

版本: 1

諮詢: HP 筆記型電腦 - HP 平台上不再支援 CCX 外掛程式服務

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

發行日期 : 05-Sep-2018

上次更新日期 : 05-Sep-2018

DESCRIPTION
至 2018 年 11 月止,所有採用 Intel 及 RealTek Wi-Fi 產品的 HP 平台將不再獲得 Cisco Compatible eXtension (CCX) 元件支援。 Intel 和 RealTek Wi-Fi 產品驅動程式套件中將不再提供 CCX 外掛程式服務。 從 v19.0 開始,PROSet/無線 WiFi 軟體不再安裝 CCX 元件。 這是因為過時的 OpenSSL 版本已編入 CCX 元件中。

範圍
本文件的資訊適用於下列項目:
電腦:
  • 使用 Intel 和 RealTek Wi-fi 產品的所有 HP 電腦都受到影響。
作業系統:
  • Microsoft Windows Embedded Standard 7 (WES 7P)
  • Microsoft Windows Embedded Standard 7 (WES 7E)
  • Microsoft Windows 7 旗艦版(64 位元)
  • Microsoft Windows 7 旗艦版(32 位元)
  • Microsoft Windows 7 簡易版(32 位元)
  • Microsoft Windows 7 專業版(64 位元)
  • Microsoft Windows 7 專業版(32 位元)
  • Microsoft Windows 7 家用進階版(64 位元)
  • Microsoft Windows 7 家用進階版(32 位元)
  • Microsoft Windows 7 家用入門版(64 位元)
  • Microsoft Windows 7 家用入門版(32 位元)
  • Microsoft Windows 7 企業版(64 位元)
  • Microsoft Windows 7 企業版(32 位元)
  • Microsoft Windows 7(64 位元)
  • Microsoft Windows 7(32 位元)
  • Microsoft Windows 10 TH2(1511 版)
  • Microsoft Windows 10 TH1(1507 版)
  • Microsoft Windows 10 RS4(1803 版)
  • Microsoft Windows 10 RS3(1709 版)
  • Microsoft Windows 10 RS2(1703 版)
  • Microsoft Windows 10 RS1(1607 版)
  • Microsoft Windows 10 IoT(64 位元)
解決方案
如果仍然需要 CCX 功能(特別是其中一個已隨附 CCX 元件的可延伸驗證通訊協定 (EAP) 驗證方法),Intel 建議採用網路存取管理員 (NAM) 作為 Cisco AnyConnect 安全行動用戶端軟體的一部分:
請參閱下列連結,下載並安裝 Cisco AnyConnect 安全行動用戶端軟體:

Hardware platforms affected : HP Elite x2 1012 G2 Tablet, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 755 G5 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 828 G4 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook Folio G2 Notebook PC, HP EliteBook Folio G2 Notebook PC, HP EliteBook Folio G2 Notebook PC (ENERGY STAR), HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1030 G3 Notebook PC, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G4 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook x360 11 G3 EE Notebook PC, HP ProBook x360 11 G3 EE Notebook PC

受影響的作業系統 : Microsoft Windows 7 (32-bit) (deleted) Microsoft Windows 7 (64-bit) (deleted) Microsoft Windows 7 Enterprise (32-bit) (deleted) Microsoft Windows 7 Enterprise (64-bit) (deleted) Microsoft Windows 7 Home Basic (32-bit) (deleted) Microsoft Windows 7 Home Basic (64-bit) (deleted) Microsoft Windows 7 Home Premium (32-bit) (deleted) Microsoft Windows 7 Home Premium (64-bit) (deleted) Microsoft Windows 7 Professional (32-bit) (deleted) Microsoft Windows 7 Professional (64-bit) (deleted) Microsoft Windows 7 Starter (32-bit) (deleted) Microsoft Windows 7 Ultimate (32-bit) (deleted) Microsoft Windows 7 Ultimate (64-bit) (deleted)

受影響的軟體 : 不適用

支援通訊交互參照 ID : IA06124988

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 台灣地區

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