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SUPPORT COMMUNICATION- 客戶諮詢

文件 ID: c05918372

版本: 1

諮詢: HP 商用電腦 - 檔案總管中 C 磁碟機上出現黃色三角形警告

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

發行日期 : 31-Jan-2018

上次更新日期 : 07-Feb-2018

DESCRIPTION
C: 上會顯示帶驚嘆號的黃色三角形 檔案總管中的磁碟機 這是由於未啟用自動裝置加密。 如果使用者在電腦的初次設定(開箱體驗)期間建立並使用本機帳戶登入,則會出現此問題。

sourceInformation

範圍
本文件的資訊適用於以下裝置:
電腦:
  • HP EliteBook 725 G4 筆記型電腦
  • HP EliteBook 745 G4 筆記型電腦
  • HP EliteBook 755 G4 筆記型電腦
  • HP EliteBook 820 G4 筆記型電腦
  • HP EliteBook 840 G4 筆記型電腦
  • HP EliteBook 850 G4 筆記型電腦
  • HP EliteBook 850 G4 筆記型電腦
  • HP EliteBook x360 1030 G2
  • HP EliteDesk 705 G3 桌上型迷你電腦
  • HP EliteDesk 705 G3 微型直立式電腦
  • HP EliteDesk 705 G3 迷你型電腦
  • HP EliteDesk 800 35W G3 桌上型迷你電腦
  • HP EliteDesk 800 65W G3 桌上型迷你電腦
  • HP EliteDesk 800 G3 迷你型電腦
  • HP EliteDesk 800 G3 直立式電腦
  • HP EliteOne 800 G3 23.8 吋非觸控 All-in-One 電腦
  • HP EliteOne 800 G3 23.8 吋觸控 All-in-One 電腦
  • HP Pro x2 612 G2
  • HP ProBook 430 G4 筆記型電腦
  • HP ProBook 440 G4 筆記型電腦
  • HP ProBook 450 G4 筆記型電腦
  • HP ProBook 455 G4 筆記型電腦
  • HP ProBook 470 G4 筆記型電腦
  • HP ProBook 640 G3 筆記型電腦
  • HP ProBook 645 G3 筆記型電腦
  • HP ProBook 650 G3 筆記型電腦
  • HP ProBook 650 G3 筆記型電腦
  • HP ProBook 655 G3 筆記型電腦
  • HP ProBook x360 11 G1 EE 筆記型電腦
  • HP ZBook 15 G4 行動工作站
  • HP ZBook 15 行動工作站
  • HP ZBook 15u G4 行動工作站
  • HP ZBook 17 G4 行動工作站
  • HP ZBook Studio G4 行動工作站
作業系統:
  • Microsoft Windows 10 RS2
解決方案
HP 和 Microsoft 建議在任何支援加密的系統上啟用加密功能。 使用以下選項之一來解決問題。
選項 1: 使用 MSA 或 AAD 帳戶登入以啟用自動裝置加密功能:
  1. 在「開始」功能表中選取 設定(齒輪圖示)。
  2. 選擇 系統
  3. 在訊息下選擇 關於我的電腦: 您需要 Microsoft 帳戶,以完成裝置加密。
  4. 按一下 改用 Microsoft 帳戶登入
  5. 請遵循螢幕上的提示,完成加密。
選項 2: 手動加密磁碟機
以本機帳戶啟用 BitLocker,並將加密復原金鑰以檔案形式儲存在 USB 裝置上。
將電腦加入 Active Directory 網域並啟用 BitLocker。
選項 3: 修改登錄檔以防止自動裝置加密(不推薦)
警告: 修改登錄前,請務必建立其備份,並確定您了解如何在發生問題時還原登錄。 若不當使用「登錄編輯程式」,可能會造成需要重新安裝作業系統的嚴重問題。 HP 無法保證您能夠解決因為不當使用登錄編輯程式所產生的問題。
  警告:
請自行承擔使用登錄編輯程式的風險。
  1. 開啟 REGEDIT
  2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BitLocker.
  3. 右鍵點選 PreventDeviceEncryption
  4. 選擇「 修改」。
  5. 將「數值」資料變更為 1
  6. 按一下 OK。注意: 此選項將移除黃色三角形警告,但該磁碟機不會被加密,HP 建議加密磁碟機。
注意: 此選項將移除黃色三角形警告,但該磁碟機不會被加密,HP 建議加密磁碟機。
選項 4: 忽略警告(不建議)
可將警告略過。 不會影響電腦效能或可靠性,只是磁碟機不會被加密,HP 建議對其進行加密。
「解決方法」中提供此資訊給客戶。

Hardware platforms affected : HP EliteBook 725 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC (ENERGY STAR), HP EliteBook 725 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC (ENERGY STAR), HP EliteBook 745 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC (ENERGY STAR), HP EliteBook 755 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2 (ENERGY STAR), HP EliteBook x360 1030 G2 Bundle, HP EliteDesk 705 G3 Desktop Mini PC, HP EliteDesk 705 G3 Desktop Mini PC, HP EliteDesk 705 G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 705 G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 705 G3 Microtower PC, HP EliteDesk 705 G3 Microtower PC, HP EliteDesk 705 G3 Microtower PC (ENERGY STAR), HP EliteDesk 705 G3 Small Form Factor PC, HP EliteDesk 705 G3 Small Form Factor PC, HP EliteDesk 705 G3 Small Form Factor PC (ENERGY STAR), HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 800 35W G3 Desktop Mini PC Bundle, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC (ENERGY STAR), HP EliteDesk 800 G3 Small Form Factor PC Bundle, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G3 Tower PC (ENERGY STAR), HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC Bundle, HP EliteOne 800 G3 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G3 23.8-inch Touch All-in-One PC Bundle, HP EliteOne 800 G3 23.8-inch Touch GPU All-in-One PC, HP Pro x2 612 G2, HP Pro x2 612 G2 Tablet, HP Pro x2 612 G2 with Keyboard, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G4 Notebook PC (ENERGY STAR) Bundle, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC (ENERGY STAR), HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC (ENERGY STAR), HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC (ENERGY STAR), HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G1 EE Notebook PC, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation (ENERGY STAR), HP ZBook 15 G4 Mobile Workstation Bundle, HP ZBook 15 Mobile Workstation, HP ZBook 15 Mobile Workstation, HP ZBook 15 Mobile Workstation (ENERGY STAR), HP ZBook 15 Mobile Workstation Bundle, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation (ENERGY STAR), HP ZBook 15u G4 Mobile Workstation Bundle, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation (ENERGY STAR), HP ZBook 17 G4 Mobile Workstation Bundle, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation (ENERGY STAR), HP ZBook Studio G4 Mobile Workstation Bundle

受影響的作業系統 : 不適用

受影響的軟體 : 不適用

支援通訊交互參照 ID : IA05899218

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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