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  • 資訊
    重要的列印安全更新

    HP 最近發現了某些噴墨印表機的隱患。HP 有可供下載的更新來修復漏洞。更多資訊請查閱安全公告

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c05876272

版本: 1

諮詢: HP Sure Click 通告 - HP Sure Click 在某些 Microsoft 安全性修正程式套用之後會無法運作

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

發行日期 : 12-Jan-2018

上次更新日期 : 22-Mar-2018

DESCRIPTION
在發現可能會讓推測性執行被當作漏洞來竊取資料(稱之為旁路分析或推測性執行,簡稱為 Spectre 和 Meltdown)的 CPU 設計缺陷後,作業系統廠商已經開始推送能夠防範這些漏洞的軟體修正程式。 Microsoft 也修正了他們的作業系統。 然而,其中部分的修正程式導致了 HP Sure Click 的相容性問題。 HP Sure Click 無法在安裝下列其中一項修正程式的機器上正常運作:
作業系統版本
修正程式 KB#
Windows 10 RS3
KB4056892
Windows 10 RS2
KB4056891
Windows 10 RS1
KB4056890
Windows 10 TH2
KB4056888
Windows 10 TH1
KB4056893
HP Sure Click 不相容的原因
Microsoft 更新了 Windows 管理記憶體的方式,藉以避免 CPU 設計缺陷。 這項變更導致了 HP Sure Click 不相容的問題。 這個不相容的狀況讓 HP Sure Click 無法使用,但確切的徵狀各有不同,如下列狀況中所述:
狀況 1: 在預先安裝好 HP Sure Click 且已安裝修正程式的機器上的徵狀
如果 HP Sure Click 在已經安裝 Microsoft 修正程式的機器上啟用,其會啟用成功,但是 HP Sure Click 無法初始化。 使用者會看到通用的初始化錯誤,且 HP Sure Click 安全瀏覽器無法使用。
狀況 2: 在已經安裝修正程式且 HP Sure Click 是從 Softpaq 安裝的機器上的徵狀
若在已經安裝 Microsoft 修正程式的機器下載並安裝 HP Sure Click 的 Softpaq,HP Sure Click 會安裝成功,但無法初始化。 使用者會看到通用的初始化錯誤,且 HP Sure Click 安全瀏覽器無法使用。
圖 1. HP Sure Click 的健康狀態顯示: 「HP Sure Click 需要初始化」。 而且快顯訊息表示: 「初始化失敗,請聯絡您的系統管理員或嘗試從桌面主控台再次初始化 HP Sure Click」。
狀況 3: 尚未安裝修正程式的電腦:
如果您的機器尚未透過 Microsoft 更新進行修正,HP Sure Click 會繼續正常運作。 如果之後透過 Windows Update 安裝修正程式,而且機器已重開機(此修正程式需要重新開機,並且在重新開機後才會啟用),HP Sure Click 將會無法啟動其虛擬機器,並會在桌面主控台顯示下列錯誤訊息。 HP Sure Click 安全瀏覽器也無法使用。
圖 2. 桌面主控台上的錯誤訊息文字: 無法載入 Micro-VM。 請重新啟動機器,如果狀況仍然存在,請聯絡技術支援。

範圍
本文件的資訊適用於以下裝置:
執行以下 HP Sure Click 版本的電腦:
  • 4.0.0.916
  • 4.0.1.1980
解決方案
這是已知的問題。 HP 與合作夥伴正在研發解決方法。

Hardware platforms affected : HP Collaboration PC G3, HP Collaboration PC G3, HP Elite x2 1012 G2, HP Elite x2 1012 G2 Bundle, HP Elite x2 1012 G2 Tablet, HP Elite x2 1012 G2 Tablet (ENERGY STAR), HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC (ENERGY STAR), HP EliteBook 1040 G4 Notebook PC Bundle, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC (ENERGY STAR), HP EliteBook 840 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC (ENERGY STAR), HP EliteBook 850 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook x360 1020 G2, HP EliteBook x360 1020 G2, HP EliteBook x360 1020 G2 (ENERGY STAR), HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 800 35W G3 Desktop Mini PC Bundle, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 65W G3 Desktop Mini PC Bundle, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC (ENERGY STAR), HP EliteDesk 800 G3 Small Form Factor PC Bundle, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G3 Tower PC (ENERGY STAR), HP EliteDesk 800 G3 Tower PC (ENERGY STAR) Bundle, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G3 Tower PC (ENERGY STAR), HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC, HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC, HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC (ENERGY STAR), HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC Bundle, HP EliteOne 800 G3 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G3 23.8-inch Touch All-in-One PC Bundle, HP EliteOne 800 G3 23.8-inch Touch GPU All-in-One PC, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Microtower PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G4 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC Bundle, HP ProDesk 480 G4 Microtower PC, HP ProDesk 480 G4 Microtower PC, HP ProDesk 480 G4 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Microtower PC Bundle, HP ProDesk 600 G3 Small Form Factor PC, HP ProDesk 680 G3 Microtower PC, HP ProDesk 680 G3 Microtower PC, HP ProDesk 680 G3 Microtower PC (ENERGY STAR), HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation (ENERGY STAR), HP ZBook 14u G4 Mobile Workstation Bundle, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation (ENERGY STAR), HP ZBook 15 G4 Mobile Workstation Bundle, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation (ENERGY STAR), HP ZBook 15u G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation (ENERGY STAR), HP ZBook 15u G4 Mobile Workstation Bundle, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation (ENERGY STAR), HP ZBook 17 G4 Mobile Workstation Bundle, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation (ENERGY STAR), HP ZBook Studio G4 Mobile Workstation Bundle

受影響的作業系統 : 不適用

受影響的軟體 : 不適用

支援通訊交互參照 ID : IA05873856

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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