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HP 顧客貼心服務 - 知識庫

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c05220180

版本: 1

諮詢: HP Chromebook 11 G4、Chromebook 11-2200 - 觸控板無法運作

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

發行日期 : 02-Aug-2016

上次更新日期 : 08-Aug-2016

DESCRIPTION
如果您在新電腦進入 Google 登入畫面前,就先插入 USB 復原映像,觸控板可能無法在新電腦上運作。
會發生這個情況,是因為在新電腦的初始啟動期間,觸控板韌體會更新,而插入 USB 復原磁碟機可能會中斷程序並停用觸控板。

範圍
本文件的資訊適用於以下項目:
系統
  • HP Chromebook 11 G4
  • HP Chromebook 11-2200
作業系統
  • Google Chrome
解決方案
若要解決這個問題,諘更新 Chrome OS 穩定版更新 51.0.2704.106(平台版本︰ 8172.62.0)或更新版本。
若需進一步資訊,請參閱:

Hardware platforms affected : HP Chromebook 11 G4, HP Chromebook 11-2200

受影響的作業系統 : 不適用

受影響的軟體 : 不適用

支援通訊交互參照 ID : IA05212009

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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國家/地區: 台灣地區

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