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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c05142888

版本: 1

諮詢: HP EliteBook 和 ProBook 筆記型電腦 - 無法在 Windows 10 中使用 Windows 檔案總管「燒錄至光碟 」選項燒錄光碟

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

發行日期 : 18-May-2016

上次更新日期 : 23-May-2016

DESCRIPTION
在 Windows 檔案總管視窗中針對資料夾選擇 共用 > 燒錄至光碟之後顯示下列訊息︰
Windows 無法在光碟機 X:\ 中讀取光碟(注意︰ 實際磁碟機代號可能不同)
確定磁碟使用 Windows 可辨識的格式。 如果未格式化光碟,您需要格式化後再使用。
關閉對話方塊時不會發生任何事情,作業也不會完成。

範圍
本文件的資訊適用於以下項目:
電腦:
  • HP Elite x2 1011 G1
  • HP Elite x2 1012 G1
  • HP EliteBook 1040 G3 筆記型電腦
  • HP EliteBook 2570p 筆記型電腦
  • HP EliteBook 725 G2 筆記型電腦
  • HP EliteBook 725 G3 筆記型電腦
  • HP EliteBook 740 G1 筆記型電腦
  • HP EliteBook 740 G2 筆記型電腦
  • HP EliteBook 740 G2 筆記型電腦 (ENERGY STAR)
  • HP EliteBook 745 G2 筆記型電腦
  • HP EliteBook 745 G3 筆記型電腦
  • HP EliteBook 750 G1 筆記型電腦
  • HP EliteBook 750 G2 筆記型電腦
  • HP EliteBook 755 G2 筆記型電腦
  • HP EliteBook 755 G2 筆記型電腦
  • HP EliteBook 755 G3 筆記型電腦
  • HP EliteBook 820 G1 筆記型電腦
  • HP EliteBook 820 G2 筆記型電腦
  • HP EliteBook 820 G3 筆記型電腦
  • HP EliteBook 840 G1 筆記型電腦
  • HP EliteBook 840 G1 筆記型電腦
  • HP EliteBook 840 G2 筆記型電腦
  • HP EliteBook 840 G2 筆記型電腦
  • HP EliteBook 840 G3 筆記型電腦
  • HP EliteBook 8470p 筆記型電腦
  • HP EliteBook 850 G1 筆記型電腦
  • HP EliteBook 850 G2 筆記型電腦
  • HP EliteBook 850 G3 筆記型電腦
  • HP EliteBook 8570p 筆記型電腦
  • HP EliteBook Folio 1020 G1 筆記型電腦
  • HP EliteBook Folio 1020 G1 Special Edition 筆記型電腦
  • HP EliteBook Folio 1040 G1 筆記型電腦
  • HP EliteBook Folio 1040 G1 筆記型電腦
  • HP EliteBook Folio 1040 G2 筆記型電腦
  • HP EliteBook Folio 9470m 筆記型電腦
  • HP EliteBook Folio 9470m Ultrabook
  • HP EliteBook Folio 9480m 筆記型電腦
  • HP EliteBook Folio G1 筆記型電腦
  • HP EliteBook Revolve 810 G1 可轉換平板電腦
  • HP EliteBook Revolve 810 G2 平板電腦
  • HP Pro 平板電腦 10 EE G1
  • HP Pro 平板電腦 608 G1
  • HP ProBook 11 EE G1
  • HP ProBook 11 EE G2
  • HP ProBook 430 G1 筆記型電腦
  • HP ProBook 430 G2 筆記型電腦
  • HP ProBook 4340s 筆記型電腦
  • HP ProBook 4341s 筆記型電腦
  • HP ProBook 440 G1 筆記型電腦
  • HP ProBook 440 G2 筆記型電腦
  • HP ProBook 440 G2 筆記型電腦
  • HP ProBook 4440s 筆記型電腦
  • HP ProBook 4441s 筆記型電腦
  • HP ProBook 4445s 筆記型電腦
  • HP ProBook 4446s 筆記型電腦
  • HP ProBook 445 G1 筆記型電腦
  • HP ProBook 445 G1 筆記型電腦
  • HP ProBook 445 G2 筆記型電腦
  • HP ProBook 445 G2 筆記型電腦
  • HP ProBook 450 G0 筆記型電腦
  • HP ProBook 450 G1 筆記型電腦
  • HP ProBook 450 G1 筆記型電腦
  • HP ProBook 450 G1 筆記型電腦
  • HP ProBook 450 G2 筆記型電腦
  • HP ProBook 450 G2 筆記型電腦
  • HP ProBook 450 G3 筆記型電腦
  • HP ProBook 4540s 筆記型電腦
  • HP ProBook 4545s 筆記型電腦
  • HP ProBook 4545s 筆記型電腦
  • HP ProBook 455 G1 筆記型電腦
  • HP ProBook 455 G2 筆記型電腦
  • HP ProBook 455 G3 筆記型電腦
  • HP ProBook 470 G0 筆記型電腦
  • HP ProBook 470 G1 筆記型電腦
  • HP ProBook 470 G2 筆記型電腦
  • HP ProBook 470 G2 筆記型電腦
  • HP ProBook 470 G3 筆記型電腦
  • HP ProBook 4740s 筆記型電腦
  • HP ProBook 640 G1 筆記型電腦
  • HP ProBook 640 G2 筆記型電腦
  • HP ProBook 645 G1 筆記型電腦
  • HP ProBook 645 G2 筆記型電腦
  • HP ProBook 6470b 筆記型電腦
  • HP ProBook 6475b 筆記型電腦
  • HP ProBook 650 G1 筆記型電腦
  • HP ProBook 650 G1 筆記型電腦
  • HP ProBook 650 G2 筆記型電腦
  • HP ProBook 655 G1 筆記型電腦
  • HP ProBook 655 G1 筆記型電腦
  • HP ProBook 655 G2 筆記型電腦
  • HP ProBook 6570b 筆記型電腦
作業系統:
  • Microsoft Windows 10
解決方案
因應方式如下所示:
  1. 以滑鼠右鍵按一下包含媒體的光碟機。
  2. 選擇 燒錄至光碟
  3. 依照螢幕上的提示選擇所需的檔案並燒錄光碟。

Hardware platforms affected : HP Elite x2 1011 G1, HP Elite x2 1012 G1, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 2570p Notebook PC, HP EliteBook 725 G2 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 740 G1 Notebook PC, HP EliteBook 740 G2 Notebook PC, HP EliteBook 740 G2 Notebook PC (ENERGY STAR), HP EliteBook 745 G2 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 750 G1 Notebook PC, HP EliteBook 750 G2 Notebook PC, HP EliteBook 755 G2 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 820 G1 Notebook PC, HP EliteBook 820 G2 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G2 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 8470p Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook 850 G2 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 8570p Notebook PC, HP EliteBook Folio 1020 G1 Notebook PC, HP EliteBook Folio 1020 G1 Special Edition Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 1040 G2 Notebook PC, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Folio 9470m Ultrabook, HP EliteBook Folio 9480m Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook Revolve 810 G1 Tablet, HP EliteBook Revolve 810 G2 Tablet (ENERGY STAR), HP Pro Tablet 10 EE G1, HP Pro Tablet 608 G1, HP ProBook 11 EE G1, HP ProBook 11 EE G2, HP ProBook 430 G1 Notebook PC, HP ProBook 430 G2 Notebook PC, HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 440 G1 Notebook PC, HP ProBook 440 G2 Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4441s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4446s Notebook PC, HP ProBook 445 G1 Notebook PC, HP ProBook 445 G2 Notebook PC, HP ProBook 450 G0 Notebook PC, HP ProBook 450 G1 Notebook PC, HP ProBook 450 G2 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 455 G1 Notebook PC, HP ProBook 455 G2 Notebook PC, HP ProBook 455 G3 Notebook PC, HP ProBook 470 G0 Notebook PC, HP ProBook 470 G1 Notebook PC, HP ProBook 470 G2 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 4740s Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 645 G1 Notebook PC, HP ProBook 645 G2 Notebook PC, HP ProBook 6470b Notebook PC, HP ProBook 6475b Notebook PC, HP ProBook 650 G1 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 655 G1 Notebook PC, HP ProBook 655 G2 Notebook PC, HP ProBook 6570b Notebook PC

受影響的作業系統 : 不適用

受影響的軟體 : 不適用

支援通訊交互參照 ID : IA05098577

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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